Job responsibilities
Purpose
of the Role
DHU
Healthcare CIC is a non-profit making provider of primary care, urgent care and
out-of-hour services within Derbyshire, a population of just over one million.
This
post provides a wide range of medical reception and clerical work support. The
role requires a good working knowledge of Primary care including knowledge of
clinical systems specifically SystmOne.
A
commitment to a quality service and excellence in all that DHU Health Care CIC
undertakes are integral to the role and the development of the service.
The
post holder will participate in promoting and advancing DHU Health Care CIC.
Key
Success Measures
Compassionate - We show kindness, consideration and understanding
in everything we do and demonstrate our caring nature to our patients, people
and communities.
Accomplished - We are available day and night a responsive,
adaptable, professional NHS partner, providing the best advice, care and treatment
for every individual.
Respectful - We recognise the value that individual and team
differences bring - welcoming views, listening, being honest, and learning from
others experiences.
Encouraging - We believe everyone matters, so we inspire confidence
in others - promoting speakingup, fostering career-long learning and
development, and supporting improvement ideas.
Key Areas of
Responsibility & Accountability
Depending on your base location there may be a need to open all
doors, start the computers, ensure that the reception is ready to receive
patients from 8am, as required, reporting any issues to the Practice Manager or
GP Lead and Operations Manager.
To lock all doors and cabinets, close all
windows and close down the computers at the end of the day, ensuring all
patients have left.
To undertake reception duties as required,
during the hours of duty, greeting and managing patients in a courteous and
appropriate manner.
To receive and record incoming calls accurately
and transferring calls as appropriate to Doctors, Nurses, the Practice Manager
and other staff.
Comfort call patients if DNA
To receive and record requests for home visits,
following the protocol for this.
To receive patients, dealing with their
enquiries and explaining surgery procedures.
To make new and follow-up appointments and deal
efficiently with appointment bookings.
To extract patient records as required.
To check daily mail, extract and file any other
relevant documents.
To summarise patient records, following
protocol.
To undertake all aspects of data entry.
To type outgoing correspondence.
To ensure the reception area and back office is
kept tidy and ready for use by incoming colleagues and that information about
any unresolved, outstanding or urgent matters is passed on.
To maintain the waiting area in a neat and tidy
condition.
To provide a positive image of the organisation.
To maintain his/her own professional competence
in accordance with professional requirements, detailed in an annual Personal
Development Plan that demonstrates a continued commitment to training and
development.
To immediately bring to the attention of the
Manager any issue or incident, clinical or otherwise, that would attract
censure or praise, or might bring DHU to the attention of the SHA, CCG, PBC or
LMC or into the public view.
To adhere to all DHU Health Care CIC Policies
and Procedures as necessary.
To maintain confidentiality of information
relating to patients, clients, staff and other users of the services.
To undertake any other duties commensurate with
the role, within the bounds of his/her own competence.
As you
will expect the organisation may change from time to time and you will be
expected to meet the operational requirements.
Any
other reasonable duties as required from time to time.
Values,
behaviours and principles
We are always:
Compassionate we show kindness, consideration and understanding in everything we do
and demonstrate our caring nature to our patient, people and communities
Accomplished we are available day and night a response, adaptable, professional
NHS partner, providing the best advice, care and treatment for every individual
Respectful we recognise the value that individual and team difference bring
welcoming views, listening, being honest, and learning from others experiences
Encouraging we believe everyone matters, so we inspire confidence in other
promoting speaking up, fostering career-long learning and development, and
supporting improvement ideas
Health & Safety
The post holder is required to take responsibility
for their own personal safety and that of other
persons who may be affected by his/her acts or
omissions at work. The post holder is required to comply with DHU Health Care
CICs Health & Safety Policy and Procedures.
Infection Prevention & Control
Infection Prevention & Control is pivotal in
ensuring a safe & clean environment for both patients and staff.
IP&C is
everyones responsibility and strict adherence to the IP&C policy is
expected of ALL employees
of the
organisation.
Safeguarding
DHU Health Care is committed to safeguarding and
promoting the welfare of Adults, Children and Young People and expects all
staff and volunteers to share this commitment.
Diversity
DHU believe our workforce should be as diverse as
the range of services we offer, and the communities we serve. We are committed
to valuing and encouraging diversity throughout our workforce, regardless of
age, disability, gender reassignment, marriage or civil partnership, pregnancy
and maternity, race, religion or belief, sex or sexual orientation. As part of our mission, we are dedicated to
eliminating discrimination.
