Job responsibilities
Purpose
of the Role
As Practice Manager, you will play a pivotal role in ensuring the
effective day-to-day management of the practice. You will be responsible for
driving operational efficiency, ensuring compliance with NHS regulations, and
working closely with clinical and nonclinical staff. You will also be the key
liaison within our DHU practices, supporting collaborative initiatives and
managing frameworks such as QOF and IIF to maximise funding and maintain
excellent standards of care. The post-holder will be able to lead on a day-to-day
basis and propose resolutions for any problems if and when they arise.
The
post holder will participate in promoting and advancing DHU Health Care CIC.
Key
Success Measures
Caring & Compassion - We will actively listen to understand and empathise
with others, with a desire to support both patients and colleagues.
Always Professional - We will be
accountable for consistently delivering high quality healthcare for our
patients
Respect & Dignity - We will actively listen to each other and our patients
to answer their concerns or questions. We will maintain and respect patients
dignity and must ensure it is never compromised.
Everyone Matters - We will actively encourage feedback from both patients
and colleagues to continually improve our service, ensure everyone has an
opportunity to have their voice heard, and everyone has an opportunity to
further develop their skills and competencies.
Key
Areas of Responsibility & Accountability
Practice Operations
Oversee the smooth, efficient, and safe running of the practice
ensuring there are effective written procedures in place.
Implement and monitor
clinical and administrative rotas identifying potential problems including
efficient use of time.
Working in collaboration with other DHU primary care and corporate
teams to implement and maintain systems and processes that enhance service
delivery and patient experience
Manage premises, including IT systems, liaising with the DHU
Estates and procurement team to manage suppliers and contracts
Ensure robust business continuity and disaster recovery plans
Monitor equipment and report operating problems, and manage
maintenance schedules
Team Leadership & HR
Line-manage all administrative and support staff, fostering a
culture of accountability and teamwork
Working alongside DHU Talent and Acquisition colleagues and
Primary Care senior leaders to recruitment, onboard, train, appraise, and
manage staff wellbeing
Support the induction of new colleagues, including GP locums
Monitor mandatory training and ensure a high level of compliance
through training plans, reminder and escalation where rates are below
trajectory
Working alongside the clinical leads, ensure that absence
management is in place and effective
Ensure up-to-date HR policies and legal compliance.
Finance & Budgeting
Working alongside DHU finance team and senior managers, to monitor
budgets
Monitor and submit NHS claims, including QOF, Enhanced Services,
and other funding streams
Compliance & Governance
Maintain regulatory compliance with CQC standards, GDPR, Health
& Safety, and safeguarding requirements
Lead on risk assessments, policies, and incident reporting
Ensure medical records management and coding integrity including
registrations process, summarizing and DSARs
Manage the local PPG meetings
Ensure that patient feedback (complaints, concerns, compliments
and feedback) is managed effectively and monitored and is used to create
service improvements
Strategic Development
Support the delivery of DHUs long-term plan and Primary Cares
business strategy
Provide performance metrics for review and monitoring at the
Senior Leadership meetings
Champion digital transformation and service innovation
PCN & External Liaison
Alongside the Clinical Lead, act as a contact for the Primary Care
Network, attending PCN meetings where required
Coordinate the delivery of PCN initiatives (e.g., ARRS roles,
shared clinics, care navigation)
Ensure accurate reporting and timely submission of PCN-related
data and performance returns
QOF & Claims Management
Working alongside the Head of Primary Care, provide accurate and
timely completion of QOF targets and submissions
Work with clinicians and admin staff to maintain coding accuracy
and exception reporting
Identify and implement strategies to optimise QOF achievement and
maximise income
Optimise and monitor Enhanced Services and other commissioned
activity for performance and claims.
Values,
behaviors and principles
We are always:
Compassionate we show kindness, consideration and understanding in everything we do
and demonstrate our caring nature to our patient, people and communities
Accomplished we are available day and night a response, adaptable, professional
NHS partner, providing the best advice, care and treatment for every individual
Respectful we recognise the value that individual and team difference bring
welcoming views, listening, being honest, and learning from others experiences
Encouraging we believe everyone matters, so we inspire confidence in other
promoting speaking up, fostering career-long learning and development, and
supporting improvement ideas
Person
Specification
The job holder will
have;
Essential
Significant experience in a similar
senior management role within a GP surgery or health care setting
In-depth understanding of NHS
structures, primary care operations, and PCNs
Strong knowledge of QOF and NHS contract
requirements
Excellent interpersonal, communication,
and leadership skills
Financial acumen with proven experience
in budgeting, and claims management
Proficient in clinical systems,
Microsoft Office, and practice management software
Excellent time management
Experience managing CQC inspections and
leading quality improvement projects
Familiarity with ARRS roles, IIF
targets, and other NHS initiatives
Desirable
AMSPAR, ILM, or equivalent
leadership/management qualification.
Health
&Safety
The post
holder is required to take responsibility for their own personal safety and
that of other persons who maybe
affectedbyhis/heractsoromissionsatwork.ThepostholderisrequiredtocomplywithDHUHealth
CareCICs Health & Safety Policy andProcedures.
InfectionPrevention&Control
InfectionPrevention&Controlispivotalinensuringasafe&cleanenvironmentforbothpatientsand
staff. IP&C is everyones responsibility and strict adherence to the
IP&C policy is expected of ALL employees oftheorganisation.
Safeguarding
DHU Health
Care is committed to safeguarding and promoting the welfare of Adults, Children
and Young People and expects all staff and volunteers to share this commitment.
Diversity
At DHU
Healthcare, we take pride in reflecting the rich diversity of our communities
and fostering an environment where every person is valued, respected, and
empowered to bring their authentic selves to work, free from discrimination or
bias. To read more about our Equity, Diversity, Inclusion & Belonging
pledge and see the progress we have made, please click here
