Care Navigator

Job description

Job responsibilities

Purpose of the Role

To provide an efficient and friendly service to all who visit the surgery as well as colleagues and clinicians working at the surgery. To always have the best interest of the patients in mind.

Key Areas of Responsibility & Accountability

As you will expect the organisation may change from time to time and you will be expected to meet the operational requirements.

Any other reasonable duties as required from time to time.

Open up and lock up Eyam and Bradwell Surgery

Be courteous and friendly when speaking to patients on the telephone as well as face to face.

Make appointments for patients with the clinical team and other services that use the surgery using the clinical system in place.

Read and adhere to surgery policies and protocols

Take part in virtual and practical training, and attend team meetings as often as is practical

Ensure all messages are passed on as quickly as possible to the right member of the team either by using the electronic message system or by telephone, guided by surgery protocols

Check incoming emails and respond to them appropriately, as well as checking your own emails on a regular basis

Signpost patients to other services that are more appropriate than an appointment with a GP, such as: community pharmacists, social prescribing, virtual pharmacists and physiotherapy.

Inform the patient if the doctor is running late and if they have a student doctor with them.

Contact patients with test results and other tasks on behalf of the clinicians.

Accept and process patient's repeat prescription requests and flag any queries to the doctor/pharmacy team.

Let the secretary know when the daily post has arrived.

Keep the waiting areas are always tidy, check the posters and leaflets are up to date and remove anything that is out of date.

Ensure that the reception area is also kept tidy,

Tidy and empty the bins in the doctors rooms after or before surgery commences each day.

Travel to, and work at either surgery as or when required.

Receive monies from patients, record and balance the takings at the end of each shift.

Be aware of the H&S at work act 1974 for your own safety as well as for others, carrying out tasks following the guidelines written in Eyam Surgerys H&S policy.

Always wear the appropriate uniform and name badge.

Carry out other tasks not featured on the job description.

Provide appropriate and necessary, flexible support, covering staff absences that are both planned and unscheduled.

Any conflicts with longstanding personal arrangements will be assessed and discussed with the Practice Management Team should a conflict occur.

Confidentiality: Always keep all information regarding staff and patients confidential

Behavioural Skills

Caring & Compassion Putting patients interests at the heart of everything we do.

Always Professional Demonstrate excellence in everything we do.

Respect and Dignity Everyone has the right to respect and dignity.

Everyone Matters Placing our colleagues and patients at the heart of the organisation.

Diversity

DHU believe our workforce should be as diverse as the range of services we offer, and the communities we serve. We are committed to valuing and encouraging diversity throughout our workforce, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. As part of our mission, we are dedicated to eliminating discrimination

Safeguarding

DHU Health Care is committed to safeguarding and promoting the welfare of adults, children and young people and expects all staff and volunteers to share this commitment.

Infection Prevention & Control

Infection Prevention & Control is pivotal in ensuring a safe & clean environment for both patients and staff. IP&C is everyones responsibility and strict adherence to the IP&C policy is expected of ALL employees of the organisation.

Person Specification

Qualifications

Essential

• GCSE Grade 4 or above in Maths and English (equivalent to grade C and above)

Experience

Essential

• Experience using IT and digtal systems

Skills and Knowledge

Essential

• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• A patient-focused, compassionate approach
• Ability to work well in a busy team environment
• Commitment to confidentiality and safeguarding principles
• Flexibility to support service and rota needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

DHU Healthcare

Address

Eyam Surgery

Church Street

Eyam

Hope Valley

Derbyshire

S32 5QH

Employer's website

http://www.dhuhealthcare.com/ (Opens in a new tab)