Job summary
Use your clinical expertise to guide patients to the right care - when it matters most.
NHS 111 Clinical Practitioner
At DHU Healthcare, every role matters. Because every moment gives us the chance to make the difference for patients, colleagues and communities. Wherever you join us, your compassion, commitment and skills will not only make all the difference in the moment today but also shape the care we deliver tomorrow.
Location: Birchfield House Oldbury B69 2AQ
Working patterns:Full time and part time positions available
Main duties of the job
For them, every call makes the difference.
With us, every call makes the difference. Our NHS 111 teams are there when people need urgent help, offering safe, compassionate advice day and night.
As an NHS 111 Clinical Practitioner youll Bring:
- Autonomous clinical assessment skills and experience managing complex, common urgent care presentations.
- Registered Nurse, Paramedic or Pharmacist (NMC, HCPC, GPhC) with prescribing rights
- Evidence of robust clinical decision-making and risk management
- Excellent communication skills, able to negotiate, explain and support patients and carers
- Confidence using telephony-based clinical triage and digital systems
- Compassion, professionalism and a commitment to lifelong learning
For full essential and desirable criteria, please refer to the job description and person specification
About us
With us, your development truly matters. Whether youre just starting out or looking for your next challenge, we provide clear pathways to help you grow with confidence at every stage of your career. Essential training is tailored to your role, and support is always close at hand. We know that when colleagues feel fulfilled, they deliver better care, build stronger teams and create greater impact. From coaching-led leadership through our Inspire programme, to partnerships such as the Integrated Urgent Care course with the University of Derby and a range of apprenticeships, well support you to develop in ways that matter to you. We encourage you to build new skills and make the most of every opportunity.
With us, different perspectives make the difference.
The best care comes from teams where everyone feels valued and supported. We welcome colleagues from all backgrounds and proudly support Veterans, Reservists and military families. Inclusion and belonging are central to who we are, and together we make a real difference.
At DHU Healthcare, your skills, ideas and development matter.
Ready to make a difference? Wed love to hear from you.
Job description
Job responsibilities
Key
Success Measures
Caring & Compassion - We will actively listen to understand and empathise
with others, with a desire to support both patients and colleagues.
Always Professional - We will be
accountable for consistently delivering high quality healthcare for our
patients
Respect & Dignity - We will actively listen to each other and our patients
to answer their concerns or questions. We will maintain and respect patients
dignity and must ensure it is never compromised.
Everyone Matters - We will actively encourage feedback from both patients
and colleagues to continually improve our service, ensure everyone has an
opportunity to have their voice heard, and everyone has an opportunity to
further develop their skills and competencies.
Key
Areas of Responsibility & Accountability
Clinical
To
provide telephone based care and advice to NHS111 callers supported by the Pathways
Clinical Consultation system (PaCCS). The practitioner will assess the patient
and either give self-care advice or direct patients to onward referral points where
required.
To
practice autonomously without direct supervision.
To exhibit excellent verbal communication
skills when dealing with patients and carers. To have the ability to make clear
decisions with confidence and communicate these effectively.
To apply robust clinical knowledge
to the validation of ambulance/Emergency Department outcomes and other patient
care outcomes generated via NHS 111.
To complete callbacks to
Healthcare Professional contacts and ambulance crews on scene.
To effectively promote self-care
where this is clinically appropriate
To ensure accurate and timely
documentation of all patient contacts in line with service standards and
professional requirements.
To work within the parameters of
your skills and knowledge, recognising the limitations to your own practice and
to work within the bounds of your training and capability according to
regulatory codes of conduct.
To
maintain an awareness of developments in clinical practice.
To optimise
evidence based practice.
To work
effectively as part of a multi-professional team in collaboration with other
members of the service.
To
adhere to performance measures.
To
provide health promotion/accident prevention advice for patients and carers.
Discharge or refer patients as
appropriate to internal or external clinical pathways via the Directory of
services (DoS).
To demonstrate effective negotiation
skills when necessary and establish concordance with patients on appropriate
course of action to take for the level of care determined
To Prescribe, if a non-medical
prescriber (NMP), on the Electronic Transfer Prescription (ETP) and work within
the limitations of current Non-Medical Prescribing legislation. The task will
be undertaken in-line with local and national guidelines. The NMP is expected
to work within their own competencies and the prescribing framework stipulated
by the Royal Pharmaceutical Society.
To manage all calls in a controlled,
timely and professional manner treating all patients with compassion, empathy
and respect.
Communicate outstanding issues or concerns
to the appropriate manager before going off duty.
Job description
Job responsibilities
Key
Success Measures
Caring & Compassion - We will actively listen to understand and empathise
with others, with a desire to support both patients and colleagues.
Always Professional - We will be
accountable for consistently delivering high quality healthcare for our
patients
Respect & Dignity - We will actively listen to each other and our patients
to answer their concerns or questions. We will maintain and respect patients
dignity and must ensure it is never compromised.
Everyone Matters - We will actively encourage feedback from both patients
and colleagues to continually improve our service, ensure everyone has an
opportunity to have their voice heard, and everyone has an opportunity to
further develop their skills and competencies.
Key
Areas of Responsibility & Accountability
Clinical
To
provide telephone based care and advice to NHS111 callers supported by the Pathways
Clinical Consultation system (PaCCS). The practitioner will assess the patient
and either give self-care advice or direct patients to onward referral points where
required.
To
practice autonomously without direct supervision.
To exhibit excellent verbal communication
skills when dealing with patients and carers. To have the ability to make clear
decisions with confidence and communicate these effectively.
To apply robust clinical knowledge
to the validation of ambulance/Emergency Department outcomes and other patient
care outcomes generated via NHS 111.
To complete callbacks to
Healthcare Professional contacts and ambulance crews on scene.
To effectively promote self-care
where this is clinically appropriate
To ensure accurate and timely
documentation of all patient contacts in line with service standards and
professional requirements.
To work within the parameters of
your skills and knowledge, recognising the limitations to your own practice and
to work within the bounds of your training and capability according to
regulatory codes of conduct.
To
maintain an awareness of developments in clinical practice.
To optimise
evidence based practice.
To work
effectively as part of a multi-professional team in collaboration with other
members of the service.
To
adhere to performance measures.
To
provide health promotion/accident prevention advice for patients and carers.
Discharge or refer patients as
appropriate to internal or external clinical pathways via the Directory of
services (DoS).
To demonstrate effective negotiation
skills when necessary and establish concordance with patients on appropriate
course of action to take for the level of care determined
To Prescribe, if a non-medical
prescriber (NMP), on the Electronic Transfer Prescription (ETP) and work within
the limitations of current Non-Medical Prescribing legislation. The task will
be undertaken in-line with local and national guidelines. The NMP is expected
to work within their own competencies and the prescribing framework stipulated
by the Royal Pharmaceutical Society.
To manage all calls in a controlled,
timely and professional manner treating all patients with compassion, empathy
and respect.
Communicate outstanding issues or concerns
to the appropriate manager before going off duty.
Person Specification
Qualifications
Essential
- Autonomous clinical assessment skills and experience managing complex, common urgent care presentations.
- Registered Nurse, Paramedic or Pharmacist (NMC, HCPC, GPhC) with prescribing rights
- Evidence of robust clinical decision-making and risk management
- Excellent communication skills, able to negotiate, explain and support patients and carers
- Confidence using telephony-based clinical triage and digital systems
- Compassion, professionalism and a commitment to lifelong learning
Person Specification
Qualifications
Essential
- Autonomous clinical assessment skills and experience managing complex, common urgent care presentations.
- Registered Nurse, Paramedic or Pharmacist (NMC, HCPC, GPhC) with prescribing rights
- Evidence of robust clinical decision-making and risk management
- Excellent communication skills, able to negotiate, explain and support patients and carers
- Confidence using telephony-based clinical triage and digital systems
- Compassion, professionalism and a commitment to lifelong learning
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
