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DHU Healthcare

Care Navigator

The closing date is 20 March 2026

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Job summary

We are looking for a proactive and compassionate Care Navigator to join our Primary Care team. This is a pivotal patient-facing role where you will make a genuine difference every day, helping people access the right care and support at the right time. If you enjoy working in a busy environment, take pride in delivering excellent service and want to be part of a supportive and community-focused practice, this is a fantastic opportunity to build your career within Primary Care.

Main duties of the job

You will provide front-line support to patients and clinicians, ensuring enquiries are managed efficiently and individuals are guided to the most appropriate service. The role involves coordinating appointments, managing a range of administrative processes and supporting the smooth day-to-day running of the practice across both sites. You will work collaboratively with colleagues to maintain an organised, professional and patient-centred environment.

About us

Eyam Surgery is a well-established GP practice committed to delivering high-quality, patient-centred care to our local community. We are a friendly and supportive team who value professionalism, compassion and teamwork. Our culture promotes collaboration, flexibility and mutual respect, ensuring staff feel valued and supported in their roles. We are committed to maintaining a positive working environment where everyone contributes to delivering safe, effective and responsive care for our patients.

Details

Date posted

03 March 2026

Pay scheme

Other

Salary

£24,554 a year Band 2.0

Contract

Permanent

Working pattern

Part-time

Reference number

M0051-26-0004

Job locations

Eyam Surgery

Church Street

Eyam

Hope Valley

Derbyshire

S32 5QH


Job description

Job responsibilities

We are looking for an enthusiastic and patient focused Care Navigator to join our friendly Primary Care team.

As the first point of contact for our patients, you will play a key role in ensuring they receive the right care, at the right time, from the right professional. This is an important and rewarding role within the practice, suited to someone who thrives in a busy environment and is committed to delivering excellent customer service.

The role will involve working across both Eyam and Bradwell Surgery as required to support service delivery.

As a Care Navigator, you will

  • Act as the first point of contact for patients and visitors, providing a welcoming and professional service both face to face and on the telephone.
  • Book appointments and manage patient enquiries using the clinical system, ensuring patients are directed to the most appropriate clinician or service.
  • Signpost patients to alternative services such as community pharmacy, social prescribing, physiotherapy and other community-based support where appropriate.
  • Process repeats prescription requests, communicate test results and ensure messages are passed accurately and promptly to the relevant team member.
  • Support the smooth daily running of the practice, including monitoring emails, handling post, maintaining reception and waiting areas, receiving payments and opening closing the premises as required.
  • Adhere to all practice policies including confidentiality, safeguarding and Health and Safety, while providing flexible support across both sites to meet service needs.

Job description

Job responsibilities

We are looking for an enthusiastic and patient focused Care Navigator to join our friendly Primary Care team.

As the first point of contact for our patients, you will play a key role in ensuring they receive the right care, at the right time, from the right professional. This is an important and rewarding role within the practice, suited to someone who thrives in a busy environment and is committed to delivering excellent customer service.

The role will involve working across both Eyam and Bradwell Surgery as required to support service delivery.

As a Care Navigator, you will

  • Act as the first point of contact for patients and visitors, providing a welcoming and professional service both face to face and on the telephone.
  • Book appointments and manage patient enquiries using the clinical system, ensuring patients are directed to the most appropriate clinician or service.
  • Signpost patients to alternative services such as community pharmacy, social prescribing, physiotherapy and other community-based support where appropriate.
  • Process repeats prescription requests, communicate test results and ensure messages are passed accurately and promptly to the relevant team member.
  • Support the smooth daily running of the practice, including monitoring emails, handling post, maintaining reception and waiting areas, receiving payments and opening closing the premises as required.
  • Adhere to all practice policies including confidentiality, safeguarding and Health and Safety, while providing flexible support across both sites to meet service needs.

Person Specification

Person Specification

Essential

  • Excellent communication and interpersonal skills.
  • Strong organisational skills with the ability to prioritise workload and multitask in a busy environment.
  • A compassionate, patient-focused approach with a commitment to high standards of service.
  • Confidence using IT and digital systems.
  • Ability to work effectively as part of a team.
  • Commitment to confidentiality, safeguarding and professional standards.
  • Flexibility to support service and rota needs, including working across both sites.

Desirable

  • Previous experience working in a GP practice, primary care or healthcare setting.
  • Experience using clinical systems such as EMIS, SystmOne or similar.
  • Experience in a patient-facing or customer service role.
  • Understanding of primary care services and community support pathways.
Person Specification

Person Specification

Essential

  • Excellent communication and interpersonal skills.
  • Strong organisational skills with the ability to prioritise workload and multitask in a busy environment.
  • A compassionate, patient-focused approach with a commitment to high standards of service.
  • Confidence using IT and digital systems.
  • Ability to work effectively as part of a team.
  • Commitment to confidentiality, safeguarding and professional standards.
  • Flexibility to support service and rota needs, including working across both sites.

Desirable

  • Previous experience working in a GP practice, primary care or healthcare setting.
  • Experience using clinical systems such as EMIS, SystmOne or similar.
  • Experience in a patient-facing or customer service role.
  • Understanding of primary care services and community support pathways.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

DHU Healthcare

Address

Eyam Surgery

Church Street

Eyam

Hope Valley

Derbyshire

S32 5QH


Employer's website

http://www.dhuhealthcare.com/ (Opens in a new tab)

Employer details

Employer name

DHU Healthcare

Address

Eyam Surgery

Church Street

Eyam

Hope Valley

Derbyshire

S32 5QH


Employer's website

http://www.dhuhealthcare.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Talent Acquisition Coordinator

Talent Team

dhutalentacquisition@dhuhealthcare.nhs.uk

Details

Date posted

03 March 2026

Pay scheme

Other

Salary

£24,554 a year Band 2.0

Contract

Permanent

Working pattern

Part-time

Reference number

M0051-26-0004

Job locations

Eyam Surgery

Church Street

Eyam

Hope Valley

Derbyshire

S32 5QH


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