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DHU Healthcare

NHS 111 Health Advisor

The closing date is 06 October 2025

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Job summary

NHS 111 Health Advisor -Join our team of NHS 111 Health Advisors at the forefront of providing essential support to those in need.

Embark on a rewarding career with DHU, where your dedication to supporting patients makes a real difference and helps deliver the highest level of care every day.

Contract Type:Part Time with a range of hours available 30 hours, 24 hours or 20 hours per week from 16:00pm - 12:00am

Salary

Training and daytime shifts - £12.31 per hour

Evenings and night shifts - £16 per hour

Weekend shifts - £17.84 per hour

Location: Pride Park, Derby

Main duties of the job

Discover job satisfaction as you begin your rewarding new career journey. Your dedication to supporting patients, as you make a significant difference to the lives of others, will see you contributing to the highest level of patient care we deliver every day at DHU.

Your new colleagues comprise a compassionate community of call handlers dedicated to supporting the NHS frontline by expertly navigating a tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care.

About us

We understand that digital applications may not be suitable for everyone. If you need to apply in a way that better meets your needs, please contact us, and we will gladly provide a format that works for you. For more information about our recruitment process,click here,or reach out to our Talent Acquisition team at @DHUTalentAcquisition@DHUHealthCare.nhs.uk

At DHU Healthcare, we take pride in our diversity and foster an environment where every person feels valued, respected, and empowered to bring their authentic selves to work, free from discrimination or bias. We warmly welcome applications from all individuals, reflecting the rich diversity of the communities we serve. To read more about our Equity, Diversity and Inclusion pledge and see the progress we have made, pleaseclick here.

We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, Cadet Force Adult Volunteers, and military spouses/partners. We value the unique skills and contributions you bring and strive to create a workplace where you can thrive.

Details

Date posted

02 October 2025

Pay scheme

Other

Salary

£24,071 a year

Contract

Permanent

Working pattern

Part-time

Reference number

M0051-25-0075

Job locations

Orbis Building

Riverside Road, Pride Park

Derby

Derbyshire

DE24 8HY


Job description

Job responsibilities

  • Serving as the initial contact for the public regarding urgent healthcare concerns.
  • Assessing patients using NHS Pathways to direct them to the most suitable care.
  • Effectively managing instructions and inquiries from surgery staff, clinicians, and external agencies following up with appropriate actions and responses.
  • Impactfully contributing to patients well-being.
  • Offering general comfort and being a source of solace.

Job description

Job responsibilities

  • Serving as the initial contact for the public regarding urgent healthcare concerns.
  • Assessing patients using NHS Pathways to direct them to the most suitable care.
  • Effectively managing instructions and inquiries from surgery staff, clinicians, and external agencies following up with appropriate actions and responses.
  • Impactfully contributing to patients well-being.
  • Offering general comfort and being a source of solace.

Person Specification

Qualifications

Essential

  • Motivation, passion, positivity, resilience, and determination to provide outstanding patient care.
  • Excellent listening and communication skills, supported by IT and keyboard skills.
  • A desire to engage with the public at their time of need coupled with a strong telephone manner.
  • The capability to perform efficiently and accurately under pressure, whilst maintaining a compassionate and professional demeanor.
  • Please note - you need to be over 18 years of age to be suitable for this role.
Person Specification

Qualifications

Essential

  • Motivation, passion, positivity, resilience, and determination to provide outstanding patient care.
  • Excellent listening and communication skills, supported by IT and keyboard skills.
  • A desire to engage with the public at their time of need coupled with a strong telephone manner.
  • The capability to perform efficiently and accurately under pressure, whilst maintaining a compassionate and professional demeanor.
  • Please note - you need to be over 18 years of age to be suitable for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

DHU Healthcare

Address

Orbis Building

Riverside Road, Pride Park

Derby

Derbyshire

DE24 8HY


Employer's website

http://www.dhuhealthcare.com/ (Opens in a new tab)

Employer details

Employer name

DHU Healthcare

Address

Orbis Building

Riverside Road, Pride Park

Derby

Derbyshire

DE24 8HY


Employer's website

http://www.dhuhealthcare.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Details

Date posted

02 October 2025

Pay scheme

Other

Salary

£24,071 a year

Contract

Permanent

Working pattern

Part-time

Reference number

M0051-25-0075

Job locations

Orbis Building

Riverside Road, Pride Park

Derby

Derbyshire

DE24 8HY


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