DHU Healthcare

NHS 111 Non-Clinical Performance Manager

The closing date is 04 August 2025

Job summary

NHS 111 Non-Clinical Performance Manager

Location: Oldbury

Salary: £29,970 (Band 5)

Contract Type: 12 Month Fixed Term Contract

Main duties of the job

As an NHS 111 Non-Clinical Performance Manager, you will provide proactive and professional management, leadership, support and coaching to call taking staff and to ensure efficiency, quality and safety of the service at all times. Ensure adherence to National Quality Requirements and organisational Key Performance Indicators through proactive and innovative management.

About us

We understand that digital applications may not be suitable for everyone. If you need to apply in a different way that better meets your needs, please reach out to us, and we will gladly accommodate your application in a format that works for you. For more details about our recruitment process, click here, or contact our team of talent acquisition professionals by emailing:dhutalentacquisition@dhuhealthcare.nhs.uk

At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination. As such, we would welcome applications from diverse audience representing the communities we continue to serve.

We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions.

Details

Date posted

21 July 2025

Pay scheme

Other

Salary

£29,970 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

M0051-25-0067

Job locations

DHU Healthcare Birch House Joseph Street

Oldbury

B69 2AQ


Job description

Job responsibilities

  • Work in liaison with the operational shift leads to support the real-time management of health advisors and clinical advisors on shift ensuring safe, effective and efficient working.
  • Provide support through real-time coaching and direction to call taking staff when required.
  • Be proficient in interpreting and applying performance data to gain a reliable picture of individual and organisational performance and take timely action to address any performance concerns identified.
  • Support management of complaints and compliments received on shift.
  • Effectively manage own team of call taking staff to deliver safe and efficient service to patients
  • Contribute to the real time and contingency management of shifts as required.

Job description

Job responsibilities

  • Work in liaison with the operational shift leads to support the real-time management of health advisors and clinical advisors on shift ensuring safe, effective and efficient working.
  • Provide support through real-time coaching and direction to call taking staff when required.
  • Be proficient in interpreting and applying performance data to gain a reliable picture of individual and organisational performance and take timely action to address any performance concerns identified.
  • Support management of complaints and compliments received on shift.
  • Effectively manage own team of call taking staff to deliver safe and efficient service to patients
  • Contribute to the real time and contingency management of shifts as required.

Person Specification

Qualifications

Essential

  • Previous leadership experience, preferably at a management level
  • Previous experience of working with staff in a busy service environment
  • Previous experience of performance coaching preferred
  • IT experience (e.g. Word/Excel and other packages) as well as email systems and other electronic media
  • Management of staff rostering and rota systems
  • Able to work unsociable hours
Person Specification

Qualifications

Essential

  • Previous leadership experience, preferably at a management level
  • Previous experience of working with staff in a busy service environment
  • Previous experience of performance coaching preferred
  • IT experience (e.g. Word/Excel and other packages) as well as email systems and other electronic media
  • Management of staff rostering and rota systems
  • Able to work unsociable hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

DHU Healthcare

Address

DHU Healthcare Birch House Joseph Street

Oldbury

B69 2AQ


Employer's website

http://www.dhuhealthcare.com/ (Opens in a new tab)

Employer details

Employer name

DHU Healthcare

Address

DHU Healthcare Birch House Joseph Street

Oldbury

B69 2AQ


Employer's website

http://www.dhuhealthcare.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Details

Date posted

21 July 2025

Pay scheme

Other

Salary

£29,970 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

M0051-25-0067

Job locations

DHU Healthcare Birch House Joseph Street

Oldbury

B69 2AQ


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