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DHU Healthcare

Clinical System Support Specialist - SystmOne

The closing date is 18 June 2025

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Job summary

Clinical System Support Specialist - SystmOne

At DHU Healthcare, were committed to providing high-quality care in the right place, at the right time. Our Digital Systems Team is key to this mission, supporting the technology that powers our services.

Were looking for aClinical System Support Specialistto help implement, support, and develop theTPP SystmOne clinical systemacross our Midlands sites. If youre passionate about digital healthcare and making a real impact, wed love to hear from you.

Location: Derby or Leicester

Main duties of the job

What your typical day looks like:

  • Collaborate with digital, clinical, and operational teams to design effective SystmOne solutions.

  • Assess configuration impacts, workflow interdependencies, and identify risk mitigation options.

  • Develop, test, and implement production-quality system builds and enhancements.

  • Analyse and redesign clinical workflows, producing clear "as-is" and "to-be" process maps.

  • Design and build clinical templates, protocols, and streamlined processes in SystmOne.

  • Document workflows, processes, and user guides to support consistent system use.

  • Support system rollouts, provide on-the-ground assistance, and mentor team members.

  • Deliver responsive SystmOne application support, resolving incidents and managing service desk tickets.

  • Communicate clearly with users and stakeholders, offering non-technical guidance and reporting advice.

  • Travel to DHU sites, liaise with third-party suppliers, and contribute to ongoing service improvements.

About us

DHU Healthcare is a not-for-profit community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We care for patients across the West and East Midlands a population totalling around 14 million. As a socially conscious organisation, we provide compassionate, high-quality care to our patients and offer a supportive work environment to our 2,500 DHU employees. If you would like to find out more about us, you can visit our website.

Details

Date posted

04 June 2025

Pay scheme

Other

Salary

£37,338 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

M0051-25-0053

Job locations

D H U Healthcare C I C

2 Roundhouse Road

Pride Park

Derby

DE248JE


Job description

Job responsibilities

This role of SystmOne Application Support Analyst will act as an analyst for the TPP SystmOne clinical system to support the growing portfolio of clinical services through DHU Health Care.

Key experience and capabilities will include:

Awareness of the capabilities and functionality of SystmOne

Ability to remain up to date with SystmOne capabilities

Development and the presentation of options for solution designs

Documentation of current processes and procedures

Documentation and implementation of future processes and procedures

SystmOne workflow, template and protocol design

Implementation, configuration and development of agreed solutions

Supporting and participating in rollout, training and change management activities for SystmOne.

On-going support of SystmOne

The post holder will be required to work as part of a team or act alone in a fast paced environment without direct supervision or guidance but must be willing to seek advice and guidance as necessary. The ability to communicate across all levels of the organisation and work calmly within a demanding environment is required.

Job description

Job responsibilities

This role of SystmOne Application Support Analyst will act as an analyst for the TPP SystmOne clinical system to support the growing portfolio of clinical services through DHU Health Care.

Key experience and capabilities will include:

Awareness of the capabilities and functionality of SystmOne

Ability to remain up to date with SystmOne capabilities

Development and the presentation of options for solution designs

Documentation of current processes and procedures

Documentation and implementation of future processes and procedures

SystmOne workflow, template and protocol design

Implementation, configuration and development of agreed solutions

Supporting and participating in rollout, training and change management activities for SystmOne.

On-going support of SystmOne

The post holder will be required to work as part of a team or act alone in a fast paced environment without direct supervision or guidance but must be willing to seek advice and guidance as necessary. The ability to communicate across all levels of the organisation and work calmly within a demanding environment is required.

Person Specification

Qualifications

Essential

  • Educated to degree level or have equivalent experience
  • TPP SystmOne Core Familiarisation

Experience

Essential

  • Working with NHS Clinical System TPP SystmOne
  • Previous experience of implementing TPP SystmOne including MIU (A&E) and Out of Hours units
  • Previous experience of implementing TPP Mobile Working Solution
  • Experience of working in the NHS
  • Experience of applying the principles of ITIL
Person Specification

Qualifications

Essential

  • Educated to degree level or have equivalent experience
  • TPP SystmOne Core Familiarisation

Experience

Essential

  • Working with NHS Clinical System TPP SystmOne
  • Previous experience of implementing TPP SystmOne including MIU (A&E) and Out of Hours units
  • Previous experience of implementing TPP Mobile Working Solution
  • Experience of working in the NHS
  • Experience of applying the principles of ITIL

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

DHU Healthcare

Address

D H U Healthcare C I C

2 Roundhouse Road

Pride Park

Derby

DE248JE


Employer's website

http://www.dhuhealthcare.com/ (Opens in a new tab)

Employer details

Employer name

DHU Healthcare

Address

D H U Healthcare C I C

2 Roundhouse Road

Pride Park

Derby

DE248JE


Employer's website

http://www.dhuhealthcare.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Details

Date posted

04 June 2025

Pay scheme

Other

Salary

£37,338 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

M0051-25-0053

Job locations

D H U Healthcare C I C

2 Roundhouse Road

Pride Park

Derby

DE248JE


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