Job summary
IT Infrastructure Manager
As the IT Infrastructure Manager, you will be responsible for the companys Information Technology infrastructure including servers, backup and associated services. The post provides direction of technical strategy for equipment including technical improvements, the technical services budget, technical security controls. This includes maintaining technology service levels by managing updates, securing technology and managing a team of technical specialists.
Main duties of the job
What your typical day looks like:
- Responsible the maintenance and up-keep for all IT infrastructure assets, including servers, storage and network components including their maintenance and support.
- Manage vendor and supplier relationships, ensuring accountability and maintaining detailed records of service deliverables across both project work and business-as-usual (BAU) operations.
- Ensuring that the monitoring of IT performance and capacity is in place with regular reports being provided.
- To ensure all infrastructure faults / outages are resolved in a timely fashion being the first point of escalation past the Service Desk for such incidents.
- To ensure that appropriate backups exist of all infrastructure assets through the implementation of suitable controls and procedures.
- Be the prime point of escalation for IT infrastructure issues.
- To ensure that, in close collaboration with the Head of Cyber Security & IT Project Manager, that all Infrastructure assets have appropriate threat mitigation controls / Intrusion Detection controls, Infrastructure Risks and Project Deliverables.
- Conduct regular one-to-one meetings to provide coaching, reinforce leadership values, and support personal and professional development of team members.
- Management of Infrastructure Support Team including supporting of other Managers within the IT Department.
- Lead on the 3rd line Incident out of hours on-call service along side the Technical Services Manager.
About us
At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination. As such, we would welcome applications from diverse audience representing the communities we continue to serve.
We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions.
#IND4 - Corporate
Job description
Job responsibilities
What your typical day looks like:
- Responsible the maintenance and up-keep for all IT infrastructure assets, including servers, storage and network components including their maintenance and support.
- Manage vendor and supplier relationships, ensuring accountability and maintaining detailed records of service deliverables across both project work and business-as-usual (BAU) operations.
- Ensuring that the monitoring of IT performance and capacity is in place with regular reports being provided.
- To ensure all infrastructure faults / outages are resolved in a timely fashion being the first point of escalation past the Service Desk for such incidents.
- To ensure that appropriate backups exist of all infrastructure assets through the implementation of suitable controls and procedures.
- Be the prime point of escalation for IT infrastructure issues.
- To ensure that, in close collaboration with the Head of Cyber Security & IT Project Manager, that all Infrastructure assets have appropriate threat mitigation controls / Intrusion Detection controls, Infrastructure Risks and Project Deliverables.
- Conduct regular one-to-one meetings to provide coaching, reinforce leadership values, and support personal and professional development of team members.
- Management of Infrastructure Support Team including supporting of other Managers within the IT Department.
- Lead on the 3rd line Incident out of hours on-call service along side the Technical Services Manager.
To be a successful IT Infrastructure Manager, youll need:
- Significant experience working in a complex IT environment.
- High level of technical knowledge spanning server, storage and Active Directory.
- Experience of planning and implementing highly complex technical changes within a critical infrastructure environment.
- Ability to translate strategy into operational plans to deliver IT/Telecommunication/network solutions.
- Degree or equivalent occupational/professional qualification or experience.
- MCSE, or equivalent qualification or experience.
- Ability to motivate and influence others within the organisation.
- Be a key influencer to business decisions regarding ICT operational processes.
- Explaining technical concepts to non-technical staff.
- Ability to work independently without direct supervision, managing and support others to do the same.
- Ability to manage conflicting priorities within a support environment.
- Driven to achieve quality standards.
- Right to work in the UK
Job description
Job responsibilities
What your typical day looks like:
- Responsible the maintenance and up-keep for all IT infrastructure assets, including servers, storage and network components including their maintenance and support.
- Manage vendor and supplier relationships, ensuring accountability and maintaining detailed records of service deliverables across both project work and business-as-usual (BAU) operations.
- Ensuring that the monitoring of IT performance and capacity is in place with regular reports being provided.
- To ensure all infrastructure faults / outages are resolved in a timely fashion being the first point of escalation past the Service Desk for such incidents.
- To ensure that appropriate backups exist of all infrastructure assets through the implementation of suitable controls and procedures.
- Be the prime point of escalation for IT infrastructure issues.
- To ensure that, in close collaboration with the Head of Cyber Security & IT Project Manager, that all Infrastructure assets have appropriate threat mitigation controls / Intrusion Detection controls, Infrastructure Risks and Project Deliverables.
- Conduct regular one-to-one meetings to provide coaching, reinforce leadership values, and support personal and professional development of team members.
- Management of Infrastructure Support Team including supporting of other Managers within the IT Department.
- Lead on the 3rd line Incident out of hours on-call service along side the Technical Services Manager.
To be a successful IT Infrastructure Manager, youll need:
- Significant experience working in a complex IT environment.
- High level of technical knowledge spanning server, storage and Active Directory.
- Experience of planning and implementing highly complex technical changes within a critical infrastructure environment.
- Ability to translate strategy into operational plans to deliver IT/Telecommunication/network solutions.
- Degree or equivalent occupational/professional qualification or experience.
- MCSE, or equivalent qualification or experience.
- Ability to motivate and influence others within the organisation.
- Be a key influencer to business decisions regarding ICT operational processes.
- Explaining technical concepts to non-technical staff.
- Ability to work independently without direct supervision, managing and support others to do the same.
- Ability to manage conflicting priorities within a support environment.
- Driven to achieve quality standards.
- Right to work in the UK
Person Specification
Qualifications
Essential
- Degree or equivalent occupational/professional qualification or experience.
- MCSE, or equivalent qualification or experience.
Desirable
- Significant experience working in a complex IT environment.
- High level of technical knowledge spanning server, storage and Active Directory.
- Experience of planning and implementing highly complex technical changes within a critical infrastructure environment.
- Ability to translate strategy into operational plans to deliver IT/Telecommunication/network solutions.
- Degree or equivalent occupational/professional qualification or experience.
- MCSE, or equivalent qualification or experience.
- Ability to motivate and influence others within the organisation.
- Be a key influencer to business decisions regarding ICT operational processes.
- Explaining technical concepts to non-technical staff.
- Ability to work independently without direct supervision, managing and support others to do the same.
- Ability to manage conflicting priorities within a support environment.
- Driven to achieve quality standards.
- Right to work in the UK
Person Specification
Qualifications
Essential
- Degree or equivalent occupational/professional qualification or experience.
- MCSE, or equivalent qualification or experience.
Desirable
- Significant experience working in a complex IT environment.
- High level of technical knowledge spanning server, storage and Active Directory.
- Experience of planning and implementing highly complex technical changes within a critical infrastructure environment.
- Ability to translate strategy into operational plans to deliver IT/Telecommunication/network solutions.
- Degree or equivalent occupational/professional qualification or experience.
- MCSE, or equivalent qualification or experience.
- Ability to motivate and influence others within the organisation.
- Be a key influencer to business decisions regarding ICT operational processes.
- Explaining technical concepts to non-technical staff.
- Ability to work independently without direct supervision, managing and support others to do the same.
- Ability to manage conflicting priorities within a support environment.
- Driven to achieve quality standards.
- Right to work in the UK
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
