Job summary
Family Liaison Officer
Take the next step in your career as a Family Liaison
Officer with DHU Healthcare!
Location: Derby
Work Pattern: 20 hours per week
Competitive salary: £37,338 - £44,962 (Band 6) Pro
Rata
Main duties of the job
One of the key aims of the Patient
Safety Incident Response Framework (PSIRF) is greater support and involvement
for those involved in patient safety incidents i.e. engaging with patients and
their families.
The purpose of this role is to support patients, families
and carers of those involved in a significant patient safety incident. They
will provide explanation and support to families throughout the often-difficult
investigation process. As well as close liaison with the Investigating Officer
for the incident, they will ensure families are treated appropriately
professionally and compassionately with respect of their individual needs.
These interactions will include ensuring that families concern, thoughts and
experiences of the incident are reflected in the investigation report where
appropriate
About us
We understand that digital applications may not be
suitable for everyone. If you need to apply in a different way that better
meets your needs, please reach out to us, and we will gladly accommodate your
application in a format that works for you. For more details about our
recruitment process, click here, or contact our team of talent acquisition
professionals by emailing:Careers@DHUHealthCare.nhs.uk.
At DHU Healthcare, we take pride in our diversity and
foster an environment where every person feels valued, respected, and empowered
to bring their authentic selves to work, free from discrimination or bias. We
warmly welcome applications from all individuals, reflecting the rich diversity
of the communities we serve. To read more about our Equity, Diversity and
Inclusion pledge and see the progress we have made,pleaseclick here.
We are proud to be a forces-friendly organisation and are
dedicated to supporting Veterans, Service Leavers, Reservists, Cader Force
Adult Volunteers, and military spouses/partners. We value the unique skills and
contributions you bring and strive to create a workplace where you can
thrive.
Job description
Job responsibilities
- To be the main point of contact for patients, families, carers, and advocates of those involved in a significant patient safety incident.
- To guide and support patients / families through the investigation process to the conclusion as required, to meet the needs of each individual as far as reasonably possible.
- To work closely with clinical / operational and investigation teams in the provision of advice and support to deliver DHU Duty of Candour
- Confirm those incidents where legal Duty of Candour applies and liaise with colleagues to ensure the family receives a letter of apology about the incident.
- To agree a clear communication plan with patients / families reflecting the level of support they require and details of their preferences.
- To liaise closely with Patient Safety Incident Investigators regarding the progress of investigations to ensure current, relevant, information is conveyed to the family in accordance with their communication plan.
- To listen and manage queries in a proactive manner, signposting individuals to other services when necessary, including bereavement services, counselling, GP, Coroners Office or legal advice.
- To accurately record all communication and plans with families within the relevant systems. Where appropriate, clinical records should also be updated.
- To support each family with the receipt and interpretation of the final investigation report, working jointly with the Patient Safety Incident Investigator or clinical staff from the area where the incident occurred where appropriate.
- Contribute to formal clinical governance and quality reports, to internal and external meetings including Clinical Quality & Patient Safety Committee (CQPS), DHU 111 / Urgent & Emergency Care (UEC) Clinical Governance and Risk Committees, Clinical Governance Oversight Committee (CGOC) and Commissioner Clinical Quality Review Groups (CQRG), as appropriate. Reports may include case studies / patient stories
Job description
Job responsibilities
- To be the main point of contact for patients, families, carers, and advocates of those involved in a significant patient safety incident.
- To guide and support patients / families through the investigation process to the conclusion as required, to meet the needs of each individual as far as reasonably possible.
- To work closely with clinical / operational and investigation teams in the provision of advice and support to deliver DHU Duty of Candour
- Confirm those incidents where legal Duty of Candour applies and liaise with colleagues to ensure the family receives a letter of apology about the incident.
- To agree a clear communication plan with patients / families reflecting the level of support they require and details of their preferences.
- To liaise closely with Patient Safety Incident Investigators regarding the progress of investigations to ensure current, relevant, information is conveyed to the family in accordance with their communication plan.
- To listen and manage queries in a proactive manner, signposting individuals to other services when necessary, including bereavement services, counselling, GP, Coroners Office or legal advice.
- To accurately record all communication and plans with families within the relevant systems. Where appropriate, clinical records should also be updated.
- To support each family with the receipt and interpretation of the final investigation report, working jointly with the Patient Safety Incident Investigator or clinical staff from the area where the incident occurred where appropriate.
- Contribute to formal clinical governance and quality reports, to internal and external meetings including Clinical Quality & Patient Safety Committee (CQPS), DHU 111 / Urgent & Emergency Care (UEC) Clinical Governance and Risk Committees, Clinical Governance Oversight Committee (CGOC) and Commissioner Clinical Quality Review Groups (CQRG), as appropriate. Reports may include case studies / patient stories
Person Specification
Qualifications
Essential
- Clinical professional qualification first level registered nurse, other allied health professional, or individual who has been working with proven experience in a liaison role within a health care setting or public sector.
- Minimum of 5 years experience of working within a health or public sector environment.
- Previous work experience in a similar role, preferably in the NHS or public sector.
- Proven experience of producing accurate reports
- High level of administration experience.
- Awareness of need for discretion and high levels of confidentiality
- Right to work in the UK
Person Specification
Qualifications
Essential
- Clinical professional qualification first level registered nurse, other allied health professional, or individual who has been working with proven experience in a liaison role within a health care setting or public sector.
- Minimum of 5 years experience of working within a health or public sector environment.
- Previous work experience in a similar role, preferably in the NHS or public sector.
- Proven experience of producing accurate reports
- High level of administration experience.
- Awareness of need for discretion and high levels of confidentiality
- Right to work in the UK
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
