Job summary
3rd Line Cloud Engineer
Advance your career as a 3rd Line Cloud Engineer with DHU Healthcare!
As a 3rd Line Support Engineer, you will play a pivotal role in maintaining, supporting, and developing DHUs IT network infrastructure and systems to meet the demands of our 24/7/365 operational environment. Working closely with our vendors and partner providers, you will ensure optimal system availability to support the critical services we deliver.
Beyond technical support, you will act as a key problem-solver and communicator, capable of working effectively under pressure in a dynamic and fast-paced setting. This role requires you to provide essential on-site IT services as part of a 7-day working pattern, including bank holidays, with on-call responsibilities to address and resolve service incidents swiftly.Join us in this critical role and contribute to our mission of delivering exceptional, continuous care through reliable and robust IT support.
Main duties of the job
What your typical day looks like:
- Lead the design, implementation, and automation of Azure cloud infrastructure
- Build, configure, administer, and manage the cloud technologies, systems, and components
- Package and deploy applications via Intune
- Manage and deploy GPOs and applications via Intune
- Manage Autopilot deployments
- Administer all O365 functionality, such as users, groups, static and dynamic distribution lists
- Timely and proactive resolution of cloud and 3rdline technical issues in support of DHU operational requirements
- Delivery of planned maintenance and infrastructure upgrades across the DHU digital estate.
- Provision of 3rdline and cloud support to Service Management team
- Lead identified strategic cloud-based infrastructure projects in support of DHUs wider digital strategy.
- Lead the investigation and resolution of identified systemic issues in response to in service events
About us
What DHU can offer you:
Working Patterns:We recognise that 9-5 doesnt work for everyone, so we have a range of working patterns available to suit your work/life balance.
Generous annual leave entitlement:Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata/ Per Annum
Health Cash Plan:After six months with us, you'll enjoy 24/7 GP access for you and your family, along with a free Level 1 Health Cash Plan covering dental, optical, and therapy costs to support your health and well-being whenever you need it.
Access to the DHU Hub:Offering exclusive shopping and entertainment discounts, well-being resources, a health portal, and our enhanced Employee Assistance Programme.
NHS Pension Scheme:Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence allowing you to bring your existing pension pot and holiday allowance with you!
Enhanced Maternity/Paternity Leave:We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.
Free Parking:We know how expensive public parking can be! Most of our sites offer free, secure parking for your vehicles.
Job description
Job responsibilities
What your typical day looks like:
- Lead the design, implementation, and automation of Azure cloud infrastructure
- Build, configure, administer, and manage the cloud technologies, systems, and components
- Package and deploy applications via Intune
- Manage and deploy GPOs and applications via Intune
- Manage Autopilot deployments
- Administer all O365 functionality, such as users, groups, static and dynamic distribution lists
- Timely and proactive resolution of cloud and 3rdline technical issues in support of DHU operational requirements
- Delivery of planned maintenance and infrastructure upgrades across the DHU digital estate.
- Provision of 3rdline and cloud support to Service Management team
- Lead identified strategic cloud-based infrastructure projects in support of DHUs wider digital strategy.
- Lead the investigation and resolution of identified systemic issues in response to in service events
To be a successful 3rd Line Cloud Engineer, youll need:
- Educated to NVQ Level 3 or equivalent in an IT related subject or equivalent gained through specific relevant experience
- Minimum certified to Microsoft Azure Fundamentals, AWS Cloud Practitioner or Google Associate Cloud Engineer
- Knowledge of telephony systems and applications.
- Good general level of education with a minimum of Mathematics and English GCSEs
- 3+ years of demonstrable 3rd Line Cloud Engineer experience in a similar role
- Experience managing the implementation of large complex cloud and hybrid enterprise solutions, including configuring, maintaining, and troubleshooting Azure-based production systems using the Azure portal,
- Cloud Shell, Azure PowerShell, CLI, and/or ARM templates.
- Ability to analyse and translate user requirements into potential proposals for cloud-based solutions.
- Right to work in the UK
Job description
Job responsibilities
What your typical day looks like:
- Lead the design, implementation, and automation of Azure cloud infrastructure
- Build, configure, administer, and manage the cloud technologies, systems, and components
- Package and deploy applications via Intune
- Manage and deploy GPOs and applications via Intune
- Manage Autopilot deployments
- Administer all O365 functionality, such as users, groups, static and dynamic distribution lists
- Timely and proactive resolution of cloud and 3rdline technical issues in support of DHU operational requirements
- Delivery of planned maintenance and infrastructure upgrades across the DHU digital estate.
- Provision of 3rdline and cloud support to Service Management team
- Lead identified strategic cloud-based infrastructure projects in support of DHUs wider digital strategy.
- Lead the investigation and resolution of identified systemic issues in response to in service events
To be a successful 3rd Line Cloud Engineer, youll need:
- Educated to NVQ Level 3 or equivalent in an IT related subject or equivalent gained through specific relevant experience
- Minimum certified to Microsoft Azure Fundamentals, AWS Cloud Practitioner or Google Associate Cloud Engineer
- Knowledge of telephony systems and applications.
- Good general level of education with a minimum of Mathematics and English GCSEs
- 3+ years of demonstrable 3rd Line Cloud Engineer experience in a similar role
- Experience managing the implementation of large complex cloud and hybrid enterprise solutions, including configuring, maintaining, and troubleshooting Azure-based production systems using the Azure portal,
- Cloud Shell, Azure PowerShell, CLI, and/or ARM templates.
- Ability to analyse and translate user requirements into potential proposals for cloud-based solutions.
- Right to work in the UK
Person Specification
Experience
Essential
- 3+ years of demonstrable 3rd Line Cloud Engineer experience in a similar role
- Significant experience of working in a user support environment
- Good knowledge of managing Azure environments, including network traffic, subscriptions, accounts, users, groups, and billing within Azure.
- Knowledge of the Azure platform IaaS / PaaS / SaaS and able to review existing Azure environments and align to best practice.
- Knowledge of Azure capabilities and how to map these to business requirements.
- Knowledge of Microsoft identity management Active Directory, Azure Active Directory, and Azure AD Connect.
- Knowledge of Azure cost management design principles, monitoring, and optimisation.
- Good understanding of Azure Services
- One or more relevant Microsoft Azure Administration certifications
- Experience managing the implementation of large complex cloud and hybrid enterprise solutions, including configuring, maintaining, and troubleshooting Azure-based production systems using the Azure portal,
- Cloud Shell, Azure PowerShell, CLI, and/or ARM templates.
- Ability to analyse and translate user requirements into potential proposals for cloud-based solutions.
- Experience of server and storage technology.
- Extensive knowledge of Microsoft operating systems, Microsoft Office and Internet services
Desirable
- 3+ years of demonstrable 3rd Line Cloud Engineer experience in a similar role
- Significant experience of working in a user support environment
- Good knowledge of managing Azure environments, including network traffic, subscriptions, accounts, users, groups, and billing within Azure.
- Knowledge of the Azure platform IaaS / PaaS / SaaS and able to review existing Azure environments and align to best practice.
- Knowledge of Azure capabilities and how to map these to business requirements.
- Knowledge of Microsoft identity management Active Directory, Azure Active Directory, and Azure AD Connect.
- Knowledge of Azure cost management design principles, monitoring, and optimisation.
- Good understanding of Azure Services
- One or more relevant Microsoft Azure Administration certifications
- Experience managing the implementation of large complex cloud and hybrid enterprise solutions, including configuring, maintaining, and troubleshooting Azure-based production systems using the Azure portal,
- Cloud Shell, Azure PowerShell, CLI, and/or ARM templates.
- Ability to analyse and translate user requirements into potential proposals for cloud-based solutions.
- Experience of server and storage technology.
- Extensive knowledge of Microsoft operating systems, Microsoft Office and Internet services
Qualifications
Essential
- Educated to NVQ Level 3 or equivalent in an IT related subject or equivalent gained through specific relevant experience
- Minimum certified to Microsoft Azure Fundamentals, AWS Cloud Practitioner or Google Associate Cloud Engineer
- Knowledge of telephony systems and applications.
- Good general level of education with a minimum of Mathematics and English GCSEs
Desirable
- Educated to NVQ Level 3 or equivalent in an IT related subject or equivalent gained through specific relevant experience
- Minimum certified to Microsoft Azure Fundamentals, AWS Cloud Practitioner or Google Associate Cloud Engineer
- Knowledge of telephony systems and applications.
- Good general level of education with a minimum of Mathematics and English GCSEs
Person Specification
Experience
Essential
- 3+ years of demonstrable 3rd Line Cloud Engineer experience in a similar role
- Significant experience of working in a user support environment
- Good knowledge of managing Azure environments, including network traffic, subscriptions, accounts, users, groups, and billing within Azure.
- Knowledge of the Azure platform IaaS / PaaS / SaaS and able to review existing Azure environments and align to best practice.
- Knowledge of Azure capabilities and how to map these to business requirements.
- Knowledge of Microsoft identity management Active Directory, Azure Active Directory, and Azure AD Connect.
- Knowledge of Azure cost management design principles, monitoring, and optimisation.
- Good understanding of Azure Services
- One or more relevant Microsoft Azure Administration certifications
- Experience managing the implementation of large complex cloud and hybrid enterprise solutions, including configuring, maintaining, and troubleshooting Azure-based production systems using the Azure portal,
- Cloud Shell, Azure PowerShell, CLI, and/or ARM templates.
- Ability to analyse and translate user requirements into potential proposals for cloud-based solutions.
- Experience of server and storage technology.
- Extensive knowledge of Microsoft operating systems, Microsoft Office and Internet services
Desirable
- 3+ years of demonstrable 3rd Line Cloud Engineer experience in a similar role
- Significant experience of working in a user support environment
- Good knowledge of managing Azure environments, including network traffic, subscriptions, accounts, users, groups, and billing within Azure.
- Knowledge of the Azure platform IaaS / PaaS / SaaS and able to review existing Azure environments and align to best practice.
- Knowledge of Azure capabilities and how to map these to business requirements.
- Knowledge of Microsoft identity management Active Directory, Azure Active Directory, and Azure AD Connect.
- Knowledge of Azure cost management design principles, monitoring, and optimisation.
- Good understanding of Azure Services
- One or more relevant Microsoft Azure Administration certifications
- Experience managing the implementation of large complex cloud and hybrid enterprise solutions, including configuring, maintaining, and troubleshooting Azure-based production systems using the Azure portal,
- Cloud Shell, Azure PowerShell, CLI, and/or ARM templates.
- Ability to analyse and translate user requirements into potential proposals for cloud-based solutions.
- Experience of server and storage technology.
- Extensive knowledge of Microsoft operating systems, Microsoft Office and Internet services
Qualifications
Essential
- Educated to NVQ Level 3 or equivalent in an IT related subject or equivalent gained through specific relevant experience
- Minimum certified to Microsoft Azure Fundamentals, AWS Cloud Practitioner or Google Associate Cloud Engineer
- Knowledge of telephony systems and applications.
- Good general level of education with a minimum of Mathematics and English GCSEs
Desirable
- Educated to NVQ Level 3 or equivalent in an IT related subject or equivalent gained through specific relevant experience
- Minimum certified to Microsoft Azure Fundamentals, AWS Cloud Practitioner or Google Associate Cloud Engineer
- Knowledge of telephony systems and applications.
- Good general level of education with a minimum of Mathematics and English GCSEs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
