Job summary
Are you an enthusiastic and resilient
individual seeking an opportunity to make a real difference? DHU Healthcare has
a rewarding opportunity for you!
Join our team of NHS 111 Health
Advisors at the forefront of providing essential support to those in
need.
Competitive salary:
Training and daytime shifts: £11.67 per hour
Evenings and night shifts: £15.17 per hour
Weekend shifts: £16.92 per hour
Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33
days + 8 bank holidays.
Employee benefits:
As part of our team at DHU Healthcare, we
believe in rewarding you for your hard work and dedication to
providing the very best in patient care. As part of our team, you can enjoy a
host of benefits to enhance your wellbeing.
Health Cash Plan: We take care of your health and
wellbeing with health cash plans through Westfield Health. A health cash plan allows you to claim money back, up to set limits, towards the cost of your essential healthcare, as well as providing access to valuable health and wellbeing services.
NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme.
Already an NHS employee? We acknowledge your continuous service and commitment
to healthcare excellence allowing you to bring your existing pension pot and
holiday allowance with you!
Main duties of the job
What your typical day looks like:
Serving as the
initial contact for the public regarding urgent healthcare concerns.
Assessing patients
using NHS Pathways to direct them to the most suitable care.
Effectively
managing instructions and inquiries from surgery staff, clinicians, and
external agencies following up with appropriate actions and responses.
Impactfully
contributing to patients well-being.
Offering general
comfort and being a source of solace.
To be a successful Health Advisor youll
need:
Motivation,
passion, positivity, resilience, and determination to provide outstanding
patient care.
Excellentlistening
and communicationskills, supported by IT and keyboard skills.
A desire to engage
with the public at their time of need coupled with a strong telephone manner.
The capability to
perform efficiently and accurately under pressure, whilst maintaining a
compassionate and professional demeanour.
At DHU HealthCare we pride ourselves on our diverse workforce, and
we remain committed to ensuring every person, in each of our teams, can bring
their true selves to work without risk or fear of discrimination.
We proudly embrace forces-friendly practices and dedicate
unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force
Adult Volunteers and military spouses/partners, fostering a workplace that
values their unique skills and contributions.
About us
DHU Healthcare other benefits:
Car Lease Scheme: DHU has teamed up with NHS Fleet
Solutions to offer a salary sacrifice scheme for colleagues. As part of our
citizenship commitment and active approach to reducing our carbon footprint, we
can provide you with lease options on a brand-new hybrid or electric car.
Enhanced Maternity/Paternity Leave: We
understand the importance of family, which is why we offer enhanced maternity
and paternity leave to support you during this special time in your life,
supported by a robust Family Friendly policy.
Referral Programme: Share the benefits of working at DHU
with your network and you can earn cash rewards through our Employee Referral
Programme.
Birthday Leave Guarantee: Birthday leave isn't compulsory;
it's entirely up to you! We cant always celebrate with you, so whether you
choose to take the day off and indulge in a well-deserved break or prefer to
work and save your leave for another time, the decision is yours to make!
Free Parking: We know how expensive public parking can be! Most of our
sites offer free, secure parking for your vehicles.
Job description
Job responsibilities
The health advisor will
be part of a multi-professional/skilled team including clinical and support
staff providing accessible health services to the population across Derbyshire
and surrounding areas. A commitment to quality service and excellence in all
that DHU Health Care undertakes are integral to the role and the development of
the service. The post holder will participate in promoting and advancing DHU
Health Care.
-
Answering calls from
the general public in an efficient and courteous manner using agreed DHU, NHS
Pathways and 111 policies, protocols and standards.
-
Accurately recording,
checking or amending details on the call logging computer system Adastra.
-
Signpost patients to
the appropriate care using the Directory of Services where appropriate.
-
Triage patient calls
using the NHS Pathways triage system.
-
Deal appropriately
with instructions and queries from surgery staff, clinicians and outside
agencies.
-
Maintain a tidy
office/call centre at all times.
-
Assist in general administrative
and clerical duties and maintain manual/computerised records as required, in a
professional timely manner.
-
Adhere to all
procedures, protocols and other relevant memorandum as appropriate.
-
Provide assistance to
new members of staff and assist in training and mentoring to ensure the
maintenance of a high quality service.
-
Attend training and
meetings as and when required to do so by Management.
-
Maintain strict
confidentiality in relation to all issues concerned within the service and
adhere to the requirements of the Data Protection Act 1984, Information
Governance and Caldicott Principles.
-
Maintaining equipment
checking systems and printers as necessary and reporting any faults via the
Electronic Shift Report to IT or senior member of staff.
-
Provide cover for
sickness, bank holidays, annual leave, etc for any call handler/receptionist as
requested including working flexibly at other DHU sites.
Training
Comprehensive 7 weeks Pathways
training course provided plus ongoing development throughout your DHU Career!
We offer AM and PM training courses, and you will need to commit to full time
training.
Shift Patterns
We offer full time and part time hours - 37.5hrs or 20hrs per week in different timeframes.
This post is subject to the Rehabilitation
of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a
submission for Disclosure to be made to the Disclosure and Barring Service
(formerly known as CRB) to check for any previous criminal convictions.
Job description
Job responsibilities
The health advisor will
be part of a multi-professional/skilled team including clinical and support
staff providing accessible health services to the population across Derbyshire
and surrounding areas. A commitment to quality service and excellence in all
that DHU Health Care undertakes are integral to the role and the development of
the service. The post holder will participate in promoting and advancing DHU
Health Care.
-
Answering calls from
the general public in an efficient and courteous manner using agreed DHU, NHS
Pathways and 111 policies, protocols and standards.
-
Accurately recording,
checking or amending details on the call logging computer system Adastra.
-
Signpost patients to
the appropriate care using the Directory of Services where appropriate.
-
Triage patient calls
using the NHS Pathways triage system.
-
Deal appropriately
with instructions and queries from surgery staff, clinicians and outside
agencies.
-
Maintain a tidy
office/call centre at all times.
-
Assist in general administrative
and clerical duties and maintain manual/computerised records as required, in a
professional timely manner.
-
Adhere to all
procedures, protocols and other relevant memorandum as appropriate.
-
Provide assistance to
new members of staff and assist in training and mentoring to ensure the
maintenance of a high quality service.
-
Attend training and
meetings as and when required to do so by Management.
-
Maintain strict
confidentiality in relation to all issues concerned within the service and
adhere to the requirements of the Data Protection Act 1984, Information
Governance and Caldicott Principles.
-
Maintaining equipment
checking systems and printers as necessary and reporting any faults via the
Electronic Shift Report to IT or senior member of staff.
-
Provide cover for
sickness, bank holidays, annual leave, etc for any call handler/receptionist as
requested including working flexibly at other DHU sites.
Training
Comprehensive 7 weeks Pathways
training course provided plus ongoing development throughout your DHU Career!
We offer AM and PM training courses, and you will need to commit to full time
training.
Shift Patterns
We offer full time and part time hours - 37.5hrs or 20hrs per week in different timeframes.
This post is subject to the Rehabilitation
of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a
submission for Disclosure to be made to the Disclosure and Barring Service
(formerly known as CRB) to check for any previous criminal convictions.
Person Specification
Experience
Essential
- Previous experience within Customer Service
- Possess excellent communication skills and telephone manner
- Work quickly and accurately under pressure
- Demonstrate a caring and professional attitude at all times
- Be motivated, passionate, positive, resilient and determined to provide the best care
- Excellent attention to detail
Person Specification
Experience
Essential
- Previous experience within Customer Service
- Possess excellent communication skills and telephone manner
- Work quickly and accurately under pressure
- Demonstrate a caring and professional attitude at all times
- Be motivated, passionate, positive, resilient and determined to provide the best care
- Excellent attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
