NHS 111 Operational Performance Manager (18 Months)

Job description

Job responsibilities

NHS 111 Operational Performance Manager

We have an exciting opportunity for an experienced Site Level Operational Performance Manager. You will provide overall operational and performance management of the NHS 111 Services across Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire, Milton Keynes, Baines, Swindon & Wiltshire and will help to lead the development and delivery of high quality services within the companys strategic vision. Key responsibilities include adherence to contractual and regulatory performance and quality standards, making improvements to patient experience, service quality, and efficiency.

To lead and direct performance management processes and analysis that enables excellent performance to be established and maintained.

Someone with commitment to excellent patient care and services in the health sector.

To support development of strategic projects with input and implementation of necessary changes to support the growth of the company.

To lead and direct performance management processes and analysis that enables excellent performance to be established and maintained.

To support the development, implementation and maintenance of the workforce plans for the NHS 111 service to ensure the provision of sufficient resource, of the necessary competence, at all times to deliver a high quality cost effective service.

To assist with the project management, successful design, development and implementation of any new NHS 111 Service.

Managing relationships and working closely with the resource planning team to ensure that rotas are at appropriate staffing levels to accommodate demand.

To lead and be accountable for the efficient delivery of NHS 111 services to agreed budgets.

Jointly with all responsible leads, develop, lead and direct proactive service planning to assure that minor and major impacts on the service are risk managed. This will include formulating local Disaster Recovery and Business Contingency Plans for NHS 111 Services.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent
• Qualifications in business or management

Experience

Essential

• NHS 111 experience at a strategic level.
• Extensive experience in real time management .
• Expertise in contact centre technologies including NICE, Redwood, Mitel, call routing, ACD functionality, reporting etc.
• Delivery of target driven performance.
• Extensive knowledge of healthcare.
• Team Management.
• Management level contact centre experience.
• Extensive use of Performance Management tools.
• Data Management.
• Previous experience of writing operating procedures.
• Familiarity with HR Best Practice.
• Management of Business Continuity Protocols to ISO standard.
• Implementation of Company Strategy.
• Contact centre resourcing experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

DHU Healthcare

Address

Ashgate Manor

Ashgate Road

Chesterfield

S40 4AA

Employer's website

http://www.dhuhealthcare.com/ (Opens in a new tab)