NHS 111 Staff Engagement Officer

Job summary

If you've previously worked in staff engagement and relations and want to work for a not for profit social enterprise that puts compassionate patient care at the center of everything it does, here is an opportunity for you.

As a 111 Staff Engagement Officer, you will perform an essential role in liaising between our dedicated Health Advisors and the Management Team to find out what our teams want, need and feel, bringing in initiatives that will maximise DHU111s potential. Based in Oldbury, you will be the first port of call for mental health improvement, morale boosting campaigns, stories and activities and bringing suggestions and concerns back to the management.

We have a vibrant, diverse and dynamic team at Orbis who love to get involved with cultural, health and wellbeing and celebratory events as well as innovative and creative ways to improve the working life, environment and development of colleagues across the Advice Centre.

Main duties of the job

Key Areas of Responsibility & Accountability

• Work with DHU communications, DHU 111 management teams to achieve desired goals
• Establish yearly programme's, splitting events by division
• Responsible for generating weekly, monthly, quarterly activities
• Responsible for planning activities including purchasing any items required
• Arrange and attend/participate in meetings as required
• To track and monitor retention
• To support and review exit interviews
• Provide detailed reviews for areas of improvement to support retention
• Support and lead teams to implement changes within the workplace
• Engage the workforce and maintain good relations
• Establish and track yearly budget
• Establish rules and regulations on events/games
• Generate ideas to improve staff welfare and morale
• Generate surveys and feed findings to DHU management team
• Identify and anticipate issues with appropriate escalation
• Lead and promote on changes that support engagement and retention

About us

DHU Healthcare is a not-for-profit community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We operate 365 days a year, 24 hours a day across a wide geographical area including Derbyshire, Northamptonshire; Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes, Bath, North East Somerset, Swindon and Wiltshire a population totalling around ten million. A socially conscious organisation, we provide compassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 people. You can find out more about us at Our profile :: DHU Healthcare