DHU Healthcare

IT Infrastructure Manager

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Job summary

IT Infrastructure Manager

Derby - Hybrid

£56,406 - £65,777

At DHU Healthcare, we are committed to fostering an environment where Equity, Diversity, Inclusion, and a strong sense of Belonging are not only celebrated but actively promoted. We believe that every individual, regardless of their background, deserves the right to access quality healthcare services and to be treated with respect and dignity. Our commitment to Equity, Diversity, Inclusion, and Belonging is at the heart of everything we do, from patient care to our organisational culture.

Main duties of the job

This is a senior post within the IT Department reporting to the Head of IT & Telecoms. The post-holder will be responsible for the companys Information Technology infrastructure including servers, backup, and associated services.The post provides direction of technical strategy for equipment including technical improvements, the technical services budget, technical security controls. This includes maintaining technology service levels by managing updates, securing technology, and managing a team of technical specialists.

About us

Date posted

24 October 2023

Pay scheme

Other

Salary

£56,406 to £65,777 a year

Contract

Permanent

Working pattern

Full-time

Reference number

M0051-23-0438

Job locations

D H U Healthcare C I C

2 Roundhouse Road

Pride Park

Derby

DE24 8JE

Job description

Job responsibilities

Lead on all project related work with an infrastructure requirement. This involves leading on infrastructure design and planning activities to both maintain the business systems but also ensure services are fit for purpose in the delivery of new solutions and services as required by the organisation.

Delivery of a secure, efficient, and effective IT Infrastructure operating to five nine principles of unscheduled outage.

Lead a highly motivated team which is responsive to incidents, delivering resolution within agreed SLAs.

Support agreed programmes of upgrades and improvements as part of collaborative working with key business stakeholders.

Delivery of Critical Success Factor service improvements and Projects throughout the organisation within agreed timelines and budget.

Responsible for all IT infrastructure assets, including servers, storage and network components including their maintenance and support.

Ensuring that the monitoring of IT performance and capacity is in place with regular reports being provided.

Will identify and diagnose system problems, providing resolution or temporary workaround options.

Will provide expertise to the implementation and ongoing support of infrastructure network systems.

Will respond to complex queries relating to IT infrastructure systems and services and be the technical authority for such requests.

Understand and resolve highly complex technical and organisational issues in identifying and providing solutions.

Support the data and Information Security requirements of the business and according to local and nation governance and policy.

Contribute to IT projects and solutions, meeting the agreed quality standards, timescales, and cost budgets.

In collaboration with Procurement, manage existing IT support contracts through appropriate engagement with suppliers.

Be responsible for IT infrastructure procurement through the planning and requisition of such assets in line with agreed budget set out by the Head of IT & Telecoms and Procurement.

Plan activities to avoid or minimise disruption to business systems and services co-ordinating with senior managers and Information Asset Owners.

Provide strategic direction alongside the Head of IT & Telecoms with the freedom to operationally manage their activities necessary to fulfil business / Department strategic objectives.