Health and Wellbeing Coach

Job description

Job responsibilities

Job summary:

Manage and prioritise a caseload, in accordance with the health and wellbeing needs of the local PCN population through taking an approach that is non-judgemental, based on strong communication and negotiation skills, while considering the whole person when addressing existing issues.

Where required and as appropriate, the Health and Wellbeing Coach will refer people back to other health professionals within the PCN.

Utilise existing IT and MDT channels to screen patients, with an aim to identify those that would benefit most from health coaching.

Provide personalised support to individuals, their families, and carers to support them to be active participants in their own healthcare; empowering them to manage their own health and wellbeing and live independently through:

coaching and motivating patients through multiple sessions to identify their needs, set goals, and supporting patients to achieve their personalised health and care plan objectives.

providing interventions such as self-management education and peer support.

supporting patients to establish and attain goals that are important to the patient; supporting personal choice and positive risk taking while ensuring that patients understand the accountability of their own actions and decisions, thus encouraging the proactive prevention of further illnesses.

Work in partnership with the social prescribing service to connect patients to community-based activities which support them to take increased control of their health and wellbeing; and increasing patient motivation to self-manage and adopt healthy behaviours.

Work in partnership with patients to support them to develop their level of knowledge, skills and confidence enabling them to engage with their health and well-being and subsequently supporting them in shared decision-making conversations.

Utilise health coaching skills to support to develop the knowledge, skills, and confidence of the patient to manage their health and wellbeing, whilst increasing their ability to access and utilise community support offers.

Explore and support patient access to a personal health budget, where appropriate, for their care and support.

Responsibilities

Develop collaborative relationships and work in partnership with health, social care, and community and voluntary sector providers and multi-disciplinary teams to holistically support patients wider health and well-being, public health, and contribute to the reduction of local health inequalities.

b. Provide education and specialist expertise to PCN staff, supporting them to improve their skills and understanding of personalised care, behavioural approaches and ensuring consistency in the follow up of peoples goals with MDT input; and

Raise awareness within the PCN of shared decision-making and decision support tools.

The candidate will have a first point of contact for general advice and support and (if different) a GP to provide supervision for the Health and Wellbeing Coach.

The Health and Wellbeing Coach will have access to regular supervision from a health coaching mentor and in addition to this, formal and individual group coaching supervision from a suitably qualified or experienced health coaching supervisor.

The PCN will ensure the Health and Wellbeing Coach can discuss patient related concerns and be supported to follow appropriate safeguarding procedures (e.g. abuse, domestic violence and support with mental health) with a relevant GP.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, NICS and Practice staff and other healthcare workers. They may also have access to information relating to NICS and Practices as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of NICS or the PCN Practices may only be divulged to authorised persons in accordance with the NICS policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Confidentiality

Everyone working in or for the NHS has the responsibility to use information and data in a secure and confidential way. Staff who have access to information about individuals (whether patients, staff or others) need to use it effectively, whilst maintaining appropriate levels of confidentiality. You must be aware of the data protection legislation in relation to data security (confidentiality, integrity and availability) and ensure strict adherence to the provisions therein at all times

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, NICS staff and other healthcare workers. They may also have access to information relating to NICS as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of NICS may only be divulged to authorised persons in accordance with the NICS policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will implement and lead on the full range of promotion and management their own and others health, safety and security as defined in local Health & Safety policy and Infection Control policy and published procedures. This will include (but will not be limited to):

Ensuring job holders across our services adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.

Maintaining an up-to-date knowledge of health, safety, and infection control statutory and best practice guidelines and ensuring implementation across the business.

Using personal security systems within the workplace according to NICS guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business

Making effective use of training to update knowledge and skills, initiate, and manage the training of others.

Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised

Undertaking periodic infection control training (minimum annually)

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to, of the individual, is non-judgmental, and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

Apply local policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect their own work.

Participate in audit where appropriate

Person Specification

Knowledge and Understanding

Essential

• Knowledge of the wider determinants of health, including social, economic and environmental factors Knowledge of how lifestyle behaviours impact on health and long-term conditions An understanding of the principles of confidentiality and how these apply when handling patient information

Desirable

• Understanding of personalisation, health coaching and the skills required to support self-care

Experience

Essential

• At least two years experience in a role that involves delivering face to face support in a related environment
• Experience in adopting a person-centred approach and empowering people to make informed choices
• Has formal individual and group coaching supervision which must come from a suitably qualified or experienced individual
• Working closely in partnership with the Social Prescribing Link Worker(s) or social prescribing service provider to identify and work alongside people who may need additional support, but are not yet ready to benefit fully from social prescribing

Desirable

• Experience of supporting people with long term health conditions to make lifestyle changes

Qualifications

Essential

• Enrolled in, undertaking or qualified from appropriate health coaching training covering topics outlines in the NHS England and NHS Improvement Implementation and Quality Summary Guide: https://www.england.nhs.uk/publication/health-coaching-summary-guide-and-technical-annexes/, with the training delivered by a training organisation listed by the Personalised Care Institute: https://www.england.nhs.uk/personalisedcare/supporting-health-and-care-staff-to-deliver-personalised-care/personalised-care-institute/ Adhere to the code of ethics and conduct in line with the NHS England and NHS Improvement Health Coaching Implementation and Quality Summary Guide.

Desirable

• Experience of supporting people with long term health conditions to make lifestyle changes
• Motivational interviewing, behaviour change, or health coaching qualification or willingness to undertake training
• Motivation interviewing, behaviour change or health coaching experience

Personal Qualities and Skills

Essential

• Good ability to use Microsoft Office (including Excel, Word, Outlook and Powe Point) and other online client monitoring systems or tools as required
• Ability to use coaching skills to support and motivate people with a wide range of health and wellbeing needs
• Strong interpersonal skills with the ability to listen actively and build excellent rapport with people from all backgrounds
• Excellent communication skills, verbal and written, able to communicate in a meaningful way and develop effective relationships with a range of stakeholders
• Excellent organisation, planning and time management skills
• Ability to work unsupervised to meet agreed outcomes, targets and deadlines
• Ability to identify risk, assess and manage risk when working with patients
• Able to demonstrate personal accountability, emotional resilience and ability to work well under pressure
• Commitment to valuing equality and diversity and understanding of how this applies to own areas of work
• Commitment to own professional and personal development and willingness to undertake training and development as appropriate to the role

Desirable

• Able to collect and record data to enable the monitoring of key performance indicators, reporting on them as and when required
• Commitment to working in deprived communities and reducing health inequalities

Other

Essential

• Able to work flexible hours if required by the practice and able to work in various settings
• Able to travel with access to own vehical

Desirable

• Fluency in languages other than English.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Surrey Integrated Care Services

Address

St. Peter’s Hospital

Guildford Road

Chertsey

Surrey

KT16 0PZ

Employer's website

https://www.nicsfed.co.uk/ (Opens in a new tab)