Organ Allocation Specialist - Call Handler

Job summary

At NHS Blood and Transplant (NHSBT) we work with our generous donors and donor families to enable their generous donations to change and save the lives of patients every single day. Our organisation doesn't just facilitate blood donation, a key area of our service is Organ and Tissue Donation and Transplantation (OTDT) and this is where we need you.

At NHSBT, every call you take and every task you complete helps save or improve lives. Were looking for organised, confident communicators - especially those with experience in busy admin or call centre environments - to join our Hub Operations team. Our Hub is responsible for facilitating up to 1,600 donations per year, conducting over 39,000 offers and ensuring that 4500 potential transplant recipients receive an offer of a live saving or improving transplant.

As an Organ Allocation Specialist, you will co-ordinate the administration behind the matching and allocation of human organs for transplantation, 24 hours a day, 365 days per year to the UK, Republic of Ireland and European Organ Exchange Organisations.

This is not a clinical role, and you do not need clinical experience. Instead, you'll use your coordination, communication, and IT skills to support the life-saving process of organ donation and transplantation You will be joining a fast paced, call centre type environment, handling many calls per shift and will be pivotal in making successful transplants happen.

Main duties of the job

In this role your responsibilities will include:

• Communicating - Handle incoming and outgoing calls with clinical teams, labs, and transplant centres staff both nationally and internationally, in a clear and professional manner.
• Recording information relating to organ offering on national IT systems quickly and accurately.
• Coordinate logistics, including arranging transport for organs and specialist teams.
• Coordinate with transplant centres in relation to registration of urgent patients awaiting transplantation, capturing and recording transplant outcome information and removing patients from the waiting list following transplantation.
• Coordinate with research studies around placings organs for research where they have been deemed unsuitable for transplantation.
• Acting as the onsite emergency contact during out of office hours for the Organ Donation and Transplantation teams.

You will be required to take part in a rota to support 24/7 working. Shifts include day, night, weekend and bank holiday. You will receive notice in advance of the shifts and on-call to be covered.

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.