Hospital Specialist e-Detailer (Telesales)

Job summary

We are seeking a highly motivated and knowledgeable Hospital Specialist e-Detailer to support the promotion, adoption, and sales of NHSBT Tissue Services products across NHS and private hospital procurement channels. This specialist role is responsible for driving engagement with key clinical and procurement stakeholders through remote e-detailing, virtual meetings, and targeted outreach, supported by occasional face-to-face visits.

The post holder will lead on commercial relationship management for assigned procurement channels and key accounts, generating sales in line with agreed targets while providing expert clinical and product knowledge. Using a strong understanding of surgical environments, procurement pathways, and allograft applications, the role will involve interpreting highly complex and sensitive clinical information to guide bespoke tissue solutions. A core part of the role is remotely managing the sales generation of NHSBT tissue products, driving revenue growth, and providing insight into market trends and customer behaviour.

The post holder will use data-led insight to identify growth opportunities, strengthen customer engagement, and enhance commercial performance across key accounts. This is an office-based role, requiring effective management of customer relationships and sales activity from a central working environment.

Main duties of the job

In this role your duties and responsibilities will include:

• Making outbound calls to promote the use of NHSBT tissue products and services across the NHS and private hospital procurement channels and to allocated key accounts throughout the UK.
• Generating sales of Tissue products to agreed targets.
• Understanding and remaining up to date on NHS environments, specifically procurement.
• Using remote contact / E-detailing as the primary method of communication to customers.
• Employing a wide range of promotional tactics to successfully develop sales.
• Supporting and working with the wider sales team, progressing opportunities through strong business planning.
• Supporting and working with Customer Care colleagues to identify and progress sales opportunities through the sales adoption ladder.
• You will be required to travel and spend time away from base, which will involve working irregular hours when required, with prior notice

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too.

Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.