Senior Service Designer

Job summary

At NHS Blood and Transplant (NHSBT), we provide a unique servicehelping donors do something extraordinary to save or enhance lives. You too can play your part in our life-saving organisation.

Within our NHSBT Organ Donation and Transplantation team, youll join a programme driving forward organ transplantation projects that save and improve lives. The creation of a national Assessment and Recovery Centre (ARC) service will increase equitable access to life-saving treatments and help close the gap between organ supply and demand.

Youll bring an innovative, problem-solving mindset, strong stakeholder management, and experience in implementing risk and governance processes. Working within a passionate, supportive, and high-performing team, youll build strong relationships with internal and external partners.

As a Senior Service Designer, youll directly shape how we understand and design for the needs of donors, families, patients, and colleaguescentral to our mission to save and improve lives.

Youll influence how research and evidence-driven design supports delivery and operations, helping shape our vision and demonstrating the value of human-centred design across NHSBT.Were also working collaboratively with partners and the wider NHS ecosystem, sharing knowledge and best practices through design and research communities of practice. Every day offers purpose, diversity, and impact.

Main duties of the job

As a Senior Service Designer, you will work as part of a multidisciplinary team to design services for donors and the people who deliver and operate services at NHSBT, and in collaboration with wider health service partners. This will include services and products across both digital and offline channels provided by NHSBT. Youll collaborate with colleagues in clinical, operational and technical roles. Your responsibilities will include:

• Ensuring services align with NHSBT strategic direction, design principles and user needs.
• Leading the creation and iteration of design artefacts and prototypes with key service users and stakeholders.
• Developing service proposition(s) and service maps to align the delivery team
• Championing the use and value of human centred design tools and techniques throughout the organisation (including but not limited to user research, service mapping, ideation, co-design, prototyping and storyboarding)
• Designing, leading, and facilitating co-design workshops with wide range of stakeholders including end users, for example, potential donors and current donor families, patients, and colleagues

You will be required to travel and spend time away from base, which may involve working irregular hours and overnight stays when required, with prior notice.

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.