Job summary
Would you like to work in a truly meaningful role,
supporting the kind and generous people who give blood at our donation venues?
It takes all types of people to deliver the kind of service
that saves and improves lives. At NHS Blood and Transplant, you'll join a team
of more than 6,000 people who are making a genuine difference to communities,
families, friends, relatives and more across the UK.
The role involves working a variety of hours, including
evenings, weekends, and bank holidays but no night shifts!
You will be working on a rota basis, but shifts will start
at approximately 11:00am and finish at approximately 21:30pm between Monday and
Friday. Currently the team do not work weekends. Bank Holiday hours may differ.
Main duties of the job
Are you a people person who loves making others feel
comfortable and supported? If you're someone who naturally puts others at ease,
enjoys chatting with people, and can handle questions and concerns with
confidence, this could be the perfect role for you!
You don't need a healthcare background experience in retail,
hospitality, customer service, or even volunteering is just as valuable. If you've
worked in a team and know what it means to go the extra mile for someone, we'd
love to hear from you. Bring your positive attitude and enthusiasm for
delivering a great experience and well provide all the training you need. In
this role, you'll learn practical healthcare skills and take a step into the
NHS.
You'll be the friendly face that greets our donors, supports
them through the donation process, and makes sure they leave feeling good about
their experience.
You'll also keep accurate records, handle blood products
safely, and ensure everything is set up for a smooth session. Plus, you'll get
the opportunity to drive our equipment lorry (don't worry, well give you full
training for that!).
It's a hands-on, active role with some lifting and moving,
so you'll need to be comfortable working on your feet and as part of a
supportive, close-knit team.
If you're ready to build a meaningful career, gain
valuable skills, and make a real difference, we can't wait to welcome you on
board!
About us
It takes all types of people to deliver the kind of service
that saves and improves lives. At NHS Blood and Transplant, you join a team of
more than 6,000 people who are making a genuine difference to communities,
families, friends, relatives and more across the UK. We play a unique and
special role in the NHS by helping people do something extraordinary - donate
blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and
inspire everything we do. By being caring, expertly meeting the needs of our
patients and our people, and accepting nothing less than the best quality, we
can do extraordinary work and help our people to do something extraordinary in
their career, too. Three small words, one big difference - Caring, Expert and
Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive
workplace and aim to reflect the diverse communities we work with, and we
positively encourage applications from all sectors of the community.
Job description
Job responsibilities
What we offer you:
- 6-week training period to fully prepare you for your career with us
- Rotas published 6 weeks ahead of time.
- No night shifts.
- Payments for unsociable hours, overtime, meal and driving allowances where applicable.
- NHSBT promotes flexible working opportunities where the role allows.
- 27 days per year plus 8 bank/public holiday. Pro rata if part-time. Leave increases to 29 days after 5 years service and 33 days after 10 years service.
- An NHS career pathway- we've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. Its open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
- NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions
Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.
If you are shortlisted for this role, you will need to attend in person for a blood collection session tour so we can provide you with more in-depth understanding of this role. This will be followed by a face-to-face interview. We are unable to arrange virtual interviews or tours. Please also note that our travel policy does not allow for the payment of travel expenses.
This vacancy will close at 23:59 on Sunday 21 December 2025.
The session visits to show you the work you will be doing will be available to attend on a variety of days between the 29 December 2025 and 6 January 2026.
Following that, the interviews are anticipated to be held on Wednesday 7 January 2026.
If you require time off from a current employer, we advise that you request the 7th off as soon as you're able, as alternative arrangements are unlikely to be possible.
Job description
Job responsibilities
What we offer you:
- 6-week training period to fully prepare you for your career with us
- Rotas published 6 weeks ahead of time.
- No night shifts.
- Payments for unsociable hours, overtime, meal and driving allowances where applicable.
- NHSBT promotes flexible working opportunities where the role allows.
- 27 days per year plus 8 bank/public holiday. Pro rata if part-time. Leave increases to 29 days after 5 years service and 33 days after 10 years service.
- An NHS career pathway- we've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. Its open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
- NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions
Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.
If you are shortlisted for this role, you will need to attend in person for a blood collection session tour so we can provide you with more in-depth understanding of this role. This will be followed by a face-to-face interview. We are unable to arrange virtual interviews or tours. Please also note that our travel policy does not allow for the payment of travel expenses.
This vacancy will close at 23:59 on Sunday 21 December 2025.
The session visits to show you the work you will be doing will be available to attend on a variety of days between the 29 December 2025 and 6 January 2026.
Following that, the interviews are anticipated to be held on Wednesday 7 January 2026.
If you require time off from a current employer, we advise that you request the 7th off as soon as you're able, as alternative arrangements are unlikely to be possible.
Person Specification
Qualifications
Essential
- Have a good standard of numeracy and literacy.
- Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate.
- Hold a valid full UK Driving Licence (Manual) with no more than 6 penalty points (provisional licences will not be accepted).
Experience
Essential
- Have experience of dealing with the public.
- Have experience of delivering a quality customer service.
- Be willing to learn new technology skills and undergo digital training.
Person Specification
Qualifications
Essential
- Have a good standard of numeracy and literacy.
- Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate.
- Hold a valid full UK Driving Licence (Manual) with no more than 6 penalty points (provisional licences will not be accepted).
Experience
Essential
- Have experience of dealing with the public.
- Have experience of delivering a quality customer service.
- Be willing to learn new technology skills and undergo digital training.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
