Job summary
At NHS Blood & Transplant (NHSBT) we provide vital services improving patient outcomes and saving lives. We are looking for a Head of Service Delivery for our Organ Donation and Transplantation (ODT) Hub which is the very heart of the donation and transplantation pathway, and this is a critical role in the delivery of our strategy.
You will be joining us to ensure continued development of the operating model for the service and will be the clinical and strategic lead for the ODT Hub, as well as ensuring the safe and resilient operations of the existing services during its continued transformation.
Our Head of Service Delivery-ODT Hub, will be primarily based in Bristol but required to travel throughout the UK and spend time away from base on occasion. This will involve working irregular hours and overnight stays when required, with prior notice. Given the nature of our service, you will be required to participate in a shared on-call rota covering 24/7 x 365 days per year, involving some unsocial hours working.
Main duties of the job
The postholder will ensure that referrals of potential donors are received and directed promptly, and that clinical and logistical services are provided to transform the donation opportunities into transplant outcomes effectively and efficiently. You will lead the continued development of this service, to reflect best clinical and operational practice, including the recommendations of the UKs Solid Organ Advisory Groups.
You will oversee the ODT Hub team, ensuring that the processes and procedures are customer-focused and designed to minimise any risks of error.
Working closely with other members of the wider ODT Hub and corporate teams, you will need to ensure that the service is resourced appropriately and that it can take advantage of appropriate technology to support the function.
You will need to build effective relationships with the Organ Donation Service, the National Organ Retrieval Services and the UKs Transplant Centres to ensure that the pathway is designed and managed to achieve the best results for patients from referral to transplant. As a key member of the ODT Hub management team and provide support for, and act-up for, the Assistant Director as required.
You will line manage the Operations Manager ODT Hub and other staff as required to deliver the strategic vision, whilst serving as business lead for projects in support of the ODT Hub programme and other transformation initiatives.
About us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do.
By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too.
Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
Job description
Job responsibilities
In this role you will need to respond to distressing and complex situations, involving donor families, transplant patients and clinicians, with due care and sensitivity, while providing a 24/7 service.
The post holder will be required to identify and undertake work on their own initiative, handle competing workload demands working independently.
What we offer:
- NHSBT promotes flexible working opportunities where the role will allow.
- 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
- NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions
- We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
To learn more, please see our recruitment profile, which provides a summary of the job description and person specification. This can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.
Job description
Job responsibilities
In this role you will need to respond to distressing and complex situations, involving donor families, transplant patients and clinicians, with due care and sensitivity, while providing a 24/7 service.
The post holder will be required to identify and undertake work on their own initiative, handle competing workload demands working independently.
What we offer:
- NHSBT promotes flexible working opportunities where the role will allow.
- 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
- NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions
- We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
To learn more, please see our recruitment profile, which provides a summary of the job description and person specification. This can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.
Person Specification
Qualifications
Essential
- Relevant clinical background including prior (although not necessarily current) clinical practice.
- Relevant degree or equivalent qualification in a health or related field/job related experience equivalent to degree level knowledge.
- Demonstrable Masters Degree level experience in leadership and management.
Experience
Essential
- Ability to develop clear strategies based on best practice.
- Ability to contribute strategically as a corporate member of the Senior Management Team.
- Evidence of proven leadership and management experience in a relevant setting, preferably clinical.
- Demonstrable of managing, leading and developing staff, particularly during periods of complex change.
- Awareness of current issues and developments within organ donation and the NHS.
- Proven ability to evaluate the safety and effectiveness of operational processes and to work within a clinical governance framework.
- Substantial evidence of experience of implementing effective change within teams /across an organisation.
- Knowledge of relevant management and business change techniques such as business process modelling & re-engineering
- Evidence of a strong commitment to organ donation and a belief in the importance of organ donation and transplantation.
Person Specification
Qualifications
Essential
- Relevant clinical background including prior (although not necessarily current) clinical practice.
- Relevant degree or equivalent qualification in a health or related field/job related experience equivalent to degree level knowledge.
- Demonstrable Masters Degree level experience in leadership and management.
Experience
Essential
- Ability to develop clear strategies based on best practice.
- Ability to contribute strategically as a corporate member of the Senior Management Team.
- Evidence of proven leadership and management experience in a relevant setting, preferably clinical.
- Demonstrable of managing, leading and developing staff, particularly during periods of complex change.
- Awareness of current issues and developments within organ donation and the NHS.
- Proven ability to evaluate the safety and effectiveness of operational processes and to work within a clinical governance framework.
- Substantial evidence of experience of implementing effective change within teams /across an organisation.
- Knowledge of relevant management and business change techniques such as business process modelling & re-engineering
- Evidence of a strong commitment to organ donation and a belief in the importance of organ donation and transplantation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
