Deputy Donor Records Manager

Job summary

In this crucial role, you'll assist our Donor Records Manager by overseeing the quality, accuracy and timeliness of NHSBT administration workloads. You'll help ensure the highest quality of clerical work and record updates, in turn helping us deliver better outcomes for patients throughout the UK.

As Deputy Donor Records Manager, you'll make sure our Donor Records team carry out all their work in line with our standard operating procedures. Their duties include dealing with clinical correspondence, inputting data into our national database and amending records on the British Bone Marrow Register.

As you support the team, you'll deal with queries and complaints from donors, report issues to our Quality Department and manage your department in the Donor Managers absence.

Main duties of the job

In this role you will assist the Donor Records Manager by supervising the Donor Records team.

This will involve:

• Overseeing the quality and accuracy of their workloads for completion within our agreed timescales.
• Supervising the team including overseeing annual leave, sick absence, mandatory training and personal development.
• Monitoring, maintaining and promoting Quality Standards in accordance with NHSBT policy and liaise with Quality Assurance department to ensure that all audits, both internal and external will be passed, with particular reference to Good Manufacturing Practice.
• Liaising with Laboratories and Clinical Support Team at all levels to ensure the safe release of blood products.
• Acting as Key Pulse Trainer for the department.
• Providing support to our internal customers.
• Deputising for the Donor Records Manager as required.

You will be required to participate in a public holiday/Bank Holiday cover rota.

The role may also involve occasional travel to other NHSBT and external sites.

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do.

By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.