Donor Records Clerical Officer

Job summary

This is a great opportunity to join an expanding team working for a lifesaving organisation. The Donor Records Department is responsible for maintaining the NHSBT Donor/Donation database, capturing and updating demographic and clinical data. As well as the laboratories and collection teams, Donor Records has a very specific role supporting the Clinical Support Team through the referral of Donor Health Checks requiring their attention, enabling them to ensure the safe release of blood products.

You will play an active role in developing best practice in a department committed to team working and continuous improvement, being a key part of the blood supply chain from donor to patient.

Main duties of the job

Your main duties will involve:-

• Managing the national donor safety checks from blood donor sessions, updating and maintaining donors details to ensure the continuous improvement in the quality of the donor database and producing routine medical correspondence.
• To liaise with other departments and key stakeholders and external organisations.
• To maintain records and collate and present data and statistics.
• To be a critical safety check within the blood supply chain.
• Develop and maintain relationships with colleagues, including internal stakeholders & external organisations.
• Liaise and communicate effectively with colleagues and other departments, outside agencies and professional bodies.
• Record or communicate sometimes difficult information by telephone, email or paper correspondence, ensuring confidentiality, including chasing information, missing information and responses from external organisations, presenting complex data, scheduling meetings, attending route cause analysis meetings, etc.
• Act as first point of contact for a range of queries from managers and staff (both telephone- and e-mail-based)
• Act as last line of defence by checking donor safety checks and highlighting errors to management teams, Clinical support teams and Quality Assurance departments while keeping blood supply safe and removing risk to patients.

You will be required to undertake occasional travel to any NHSBT sites to meet the requirements of the post (notice will be given)

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do.

By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.