Job summary
Are you passionate about making a meaningful impact in the field of healthcare? The British Bone Marrow Registry (currently undergoing a name change to the NHS Stem Cell Donor Registry) is seeking a Business Support Manager, dedicated to continuous improvement, to join our team. In this role, you will drive positive change and optimize our operations, while providing crucial business support to our registry services.
You will work closely with cross-functional teams, including medical professionals, data analysts, and IT specialists, to identify areas of improvement within our processes, systems, and overall operational efficiency. Your expertise will contribute to enhancing the quality of our registry services, leading to improved patient outcomes and advancing life-saving treatments.
In addition to driving continuous improvement, you will provide essential business support to ensure smooth operations and effective collaboration. Your role will involve analysing data, identifying trends, and implementing strategies to streamline our internal processes. By joining our dynamic team, you will have the opportunity to make a lasting impact in the field of stem cell transplantation and contribute to the success of the British Bone Marrow Registry's mission to save lives.
Main duties of the job
In this role you will be responsible for the delivery of all business management for the Bristish Bone Marrow Registry (BBMR) function. Your responsibilities will include:
Ensuring that the appropriate data is available, analysed and presented to support business decision making, forging the gap between financial and business management.
Managing and delivering a variety of projects, focusing on continuous improvement to release capacity and initiatives to deliver process improvements to benefit end users and BBMR colleagues.
Taking a key role in managing complex and influential relationships, where understanding organisational/functional dynamics, networks of influence and current priorities are essential
Directing the function to achieve its challenging key performance indicators and donor panel growth targets and ultimately ensure a positive donor experience and overall improved efficiency/productivity
Working across organisational boundaries/functions and with other organisations
Supervising, developing and assuming full line management responsibility for the Donor Retention Officer.
Deputising for the BBMR Operations & Planning Manager when required
You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice.
About us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do.
By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
Job description
Job responsibilities
Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.
What we offer:
- £47,810 - £54,710 per annum (in accordance with 2025-2026 pay scales, anticipated to be effective as from August 2025)
- A full time, fixed term opportunity to join as a Band 7.
- Opportunity to work with a national organisation and be based in Bristol.
- NHSBT promotes flexible working opportunities where the role will allow.
- 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years service and to 33 days after 10 years.
- NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions
- We've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. Its open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
Job description
Job responsibilities
Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.
What we offer:
- £47,810 - £54,710 per annum (in accordance with 2025-2026 pay scales, anticipated to be effective as from August 2025)
- A full time, fixed term opportunity to join as a Band 7.
- Opportunity to work with a national organisation and be based in Bristol.
- NHSBT promotes flexible working opportunities where the role will allow.
- 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years service and to 33 days after 10 years.
- NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions
- We've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. Its open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
Person Specification
Qualifications
Essential
- Degree level qualification or equivalent work-related experience in a related field.
- Masters degree in business, performance management or equivalent experience to Masters' level.
- Demonstrates commitment to own continued professional development (CPD).
- Project management qualification e.g. PRINCE2.
- Recognised management qualification.
Experience
Essential
- Significant experience of continuous improvement practice and methodology
- Experience of creating business cases, capturing business requirements and benefit management to draft papers/correspondence for SMT level
- Experience of planning over short/medium/long-term timeframes and adjusting plans and resources accordingly
- Experience of identifying performance trends and root causes of performance issues
- Understanding of UK legislation e.g. Data Protection, Freedom of Information
- Leadership and management experience
- In-depth knowledge of balanced scorecards and other performance valuation and improvement techniques
- Track record of success on delivering change and project management
- Understanding of other relevant international legislation and standard
- Strong analytical skills and experience of using database/spreadsheet software
Person Specification
Qualifications
Essential
- Degree level qualification or equivalent work-related experience in a related field.
- Masters degree in business, performance management or equivalent experience to Masters' level.
- Demonstrates commitment to own continued professional development (CPD).
- Project management qualification e.g. PRINCE2.
- Recognised management qualification.
Experience
Essential
- Significant experience of continuous improvement practice and methodology
- Experience of creating business cases, capturing business requirements and benefit management to draft papers/correspondence for SMT level
- Experience of planning over short/medium/long-term timeframes and adjusting plans and resources accordingly
- Experience of identifying performance trends and root causes of performance issues
- Understanding of UK legislation e.g. Data Protection, Freedom of Information
- Leadership and management experience
- In-depth knowledge of balanced scorecards and other performance valuation and improvement techniques
- Track record of success on delivering change and project management
- Understanding of other relevant international legislation and standard
- Strong analytical skills and experience of using database/spreadsheet software
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
