Customer Care Advisor

Job summary

Your job would be to provide a highly professional and efficient administration service to the Tissue Services team, helping to make sure that the department runs smoothly. Its a very important role as youd be overseeing and organising the selection and dispatch of tissues, on time, day in day out these are the products that hospitals nationally need to carry out their life-saving work. As well as working with our customers (mostly hospital staff), youd also deal with the public so its important that you have experience of working with people in a similar role and the customer-service skills that come with that. Alongside confident communication skills, both in person and in writing, youll need a good working knowledge of Word, PowerPoint and Excel and the organisational skills to keep accurate records. Good with figures and educated to at least NVQ level II (or equivalent), youll call on your knowledge and all-round experience of office procedures and equipment to really make this role your own.

Main duties of the job

You will be working as part of the Customer Services team and will be responsible for ensure the efficient functioning of the Customer Services team in all aspects of service delivery. Key responsibilities will include:

• Order receipt
• Product dispatch
• Complaint handling
• Invoicing and and legislative advice and guidance
• Internal and external audit
• Operating and upkeeping of the Customer Relationship Management (CRM) database along with other systems integral to the running of the department.
• Understanding the regulatory requirements related to Tissue products (Human Tissue Authority) in order to provide technical advice to customers in relation to tissue storage, tissue preparation and licensing requirements as per training provided and information manuals.
• Implementation of National systems
• Following training, using the information manuals provided, you will provide advice to customers in relation to tissue storage, tissue preparation and licensing requirement

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.