Service Implementation Manager

Job summary

Are you ready to make a real impact and be part of something truly extraordinary? At NHS Blood & Transplant, we are embarking on an exciting journey of transformation, enhancing our IT service provision to set new standards of excellence. You will have the opportunity to help shape and subsequently deliver the strategic vision of being the best organisation of its type in the world.

As a key member of a specialist team, you will be given considerable scope to develop the services provided by the Service Management team which are fundamental to NHS Blood & Transplant providing lifesaving and improving services on an unprecedented level.

This varied hybrid role will be a mixture of home working and NHSBT centre base working. It is a challenging but extremely rewarding post which offers a unique opportunity to make your mark. You will be truly making a contribution to improving and saving peoples lives. NHS Blood & Transplant is an inspirational place to work with the end result of the services providing job satisfaction that is second to none. What can be better than saving or improving a life?

Main duties of the job

Responsibilities will include:

• Supporting the Service Manager in Change Evaluation and Change Management activities to ensure impact of change requests are fully understood and planned for accordingly.
• Releasing and Deployment of new versions of software and coordination for underpinning technologies in relation to the IT Service.
• Providing support for Service Validation & Testing working with the business and Quality Assurance.
• The ownership of transition into ongoing run for new and existing services including Early Life Support for the business, Knowledge Management - documentation & training for the Service Desk and IT Operations, along with necessary updates to Asset & Configuration Management resource, e.g. CMDB, ICT Asset list, License Management.
• Planning and execution of IT Service Continuity Testing as directed by the Service Manager.

You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice

You may be required to participate in an on-call out of hours rota, which will include evenings, weekend or public holiday working

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do.

By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.