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NHS Blood and Transplant

Donor Centre Administrator

Information:

This job is now closed

Job summary

This post will provide you with a good grounding in administrative work and the use of office procedures and equipment. There will be opportunities for you to find out about blood collection, the processes we undertake to ensure the blood is safe and the lifesaving products we make from our donations. Your essential role will directly contribute to saving and improving peoples lives.

Main duties of the job

  • You will be working as part of a team to ensure that enough donor appointments are booked to collect the required blood groups on a daily basis to ensure patient requirements are met.
  • You will provide an outstanding level of customer service as the first point of contact for donors and visitors at the donor centre or via phone or email.
  • You will be the expert user in a variety of computer-based applications, including established software packages (e.g. Microsoft Office) and internal software for which you will be trained
  • You will provide a comprehensive administrative service to the donor centre to ensure the overall provision of a high quality and value for money service.

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

Details

Date posted

03 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year

Contract

Permanent

Working pattern

Part-time

Reference number

006244

Job locations

NHSBT - Leicester Donor Clinic - Mansion House

Leicester

United Kingdom

LE1 5FQ


Job description

Job responsibilities

What we offer:

NHSBT promotes flexible working opportunities where the role will allow.

27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.

NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions ‎

We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.

Job description

Job responsibilities

What we offer:

NHSBT promotes flexible working opportunities where the role will allow.

27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.

NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions ‎

We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.

Person Specification

Qualifications

Essential

  • Educated to NVQ level 3 in Customer Service, or equivalent experience.
  • Demonstrate committment to own Continued Professional Development (CPD)

Experience

Essential

  • Experience of maintaining extensive records in both paper and electronic format in a way that allows othes to quickly retrieve information
  • Experience of working and complying with standard procedures and confidential information
  • Experience of working in a high paced, customer focussed environment
  • Knowledge of organising and prioritising a busy and varied workload
  • Good working knowledge of Information Technology, covering a range of Microsoft applications or equivalent packages
Person Specification

Qualifications

Essential

  • Educated to NVQ level 3 in Customer Service, or equivalent experience.
  • Demonstrate committment to own Continued Professional Development (CPD)

Experience

Essential

  • Experience of maintaining extensive records in both paper and electronic format in a way that allows othes to quickly retrieve information
  • Experience of working and complying with standard procedures and confidential information
  • Experience of working in a high paced, customer focussed environment
  • Knowledge of organising and prioritising a busy and varied workload
  • Good working knowledge of Information Technology, covering a range of Microsoft applications or equivalent packages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Blood and Transplant

Address

NHSBT - Leicester Donor Clinic - Mansion House

Leicester

United Kingdom

LE1 5FQ


Employer's website

https://www.nhsbt.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

NHS Blood and Transplant

Address

NHSBT - Leicester Donor Clinic - Mansion House

Leicester

United Kingdom

LE1 5FQ


Employer's website

https://www.nhsbt.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Donor Centre Manager

Karen Ellis

karen.ellis@nhsbt.nhs.uk

Details

Date posted

03 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year

Contract

Permanent

Working pattern

Part-time

Reference number

006244

Job locations

NHSBT - Leicester Donor Clinic - Mansion House

Leicester

United Kingdom

LE1 5FQ


Supporting documents

Privacy notice

NHS Blood and Transplant's privacy notice (opens in a new tab)