Head of People Operations

Job summary

You will play an integral role in supporting our people to save and improve more lives. In this role you will be responsible for setting the strategic direction and overall service standards for activity across the People Operations department, being accountable and leading by example within a complex and multi-faceted environment to deliver excellent customer service and standards to colleagues across NHSBT. There will be a range of exciting opportunities to influence and shape future services, as we embark on an ambitious programme to establish the core systems and processes A key element of this role will be to help our business units to identify and develop future talent and improve management capability and resilience through effective coaching and feedback. You will also take a lead role in driving forward improvements in engagement, wellbeing and diversity within the named directorate.

Main duties of the job

In this role you will be responsible for setting the strategic direction and overall service standards for activity across the People Operations department, being accountable and leading by example within a complex and multi-faceted environment to deliver excellent customer service and standards to colleagues across NHSBT, which will include :- Leading the HR Direct Service, providing excellent customer service to all staff in relation to HR queries, setting direction and supporting on service and excellence improvements Leading the HR policy and policy development function Leading the provision of Attendance, Probation, Capability casework and informal stages of grievance, disciplinary and dignity at work Champions and plays an active and lead role in the partnership working in support of activity across People Operations You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice

About us

At NHS Blood and Transplant, were incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers. Its an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme. We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever