Regional Office Administrator - Organ Donation

Job summary

The Regional Office Administrator will provide first point of contact for our cluster of Regional Organ Donation Teams through triage of telephone calls and emails, dealing with bereaved families and general public enquiries with regard to organ and tissue donation. Working in this interesting, caring and rewarding environment, you will also be liaising with both internal and external colleagues of all levels across the whole of Organ Donation and Transplantation. Joining our Regional Organ Donation Administration Team, you will play a crucial role in supporting our caring and professional nursing teams in saving and improving the lives of thousands of people. The role is a great opportunity for anyone with an administrative or customer service background, where your previous knowledge, skills and expertise will enable you to provide all our stakeholders with the best care and support. You will be supported fully from your induction and ongoing training and development to achieve your career ambitions.

Main duties of the job

You will be required to undertake administration and clerical duties in support of Regional Organ Donation Services Teams (RODST). Typically these duties will involve: Day-to-day management of process and procedures associated with the role, reactive to the time critical and sensitive nature of the team. Acting as a professional point of contact for bereaved donor families, communicating sensitive information via email, phone and in person with tact and empathy in a timely manner. Developing and maintaining effective communication and relationships with a range of internal and external stakeholders. Communicating effectively to organise and service internal and external meetings. Acting as primary point of contact in the absence of the Regional Office Manager, resolving issues, escalating queries and undertaking financial responsibilities. You will be required to travel to other NHSBT and external sites on a monthly basis. Appropriate notice will be given in advance.

About us

At NHS Blood and Transplant, were incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers. Its an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme. We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.