Knowledge Manager

Job summary

This is an exciting opportunity to become our first ServiceNow Knowledge Manager to make a tangible difference to our organisation. You will be the subject matter expert, the go-to person, the expert ensuring our people have access to the most accurate up to date knowledge at the touch of a button. You will use your people skills to encourage, coach and educate knowledge contributors to improve, capture and reuse content. The more information that is accessible, the more efficient the organisation becomes. You will be helping to increase efficiency in peoples roles, provide shareable knowledge and enhance job satisfaction. You will lead on the structuring, improving, capturing and reusing of knowledge to help save and improve peoples lives.

Main duties of the job

In this role you will be responsible for owning the knowledge base including but not limited to, Digital, Data and Technology Services, and other stakeholders Knowledge, ensuring its accuracy, feedback and reporting is maintained. Your responsibilities will include: Managing the DDTS content held in NHSBT approved document control systems ensuring others produce and review content. Delivering the Service Operations Strategy to NHSBT and leading the development, documentation, implementation and ongoing management of Self-Service tools. Ensuring all new implementations have addressed self-service and that knowledge is captured. Producing information for the balanced scorecard, by analysis of Knowledge and Self-Service data and report to the wider NHSBT and customers. Promoting knowledge-sharing through operational business processes and systems. Monitoring and evaluates knowledge sharing initiatives Managing reviews of the benefits and value of knowledge management Identifying and recommending improvements You will be required to travel and spend time away from base occasionally, which will involve working irregular hours and overnight stays when required, with prior notice

About us

At NHS Blood and Transplant, were incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers. Its an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme. We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever