HR Direct Advisor

Job summary

The HR Direct Advisor role is based in Filton and is an integral part in the People Directorate in delivering an effective HR Advisory service by providing expert advice and support to staff and managers nationally. Including answering HR related queries by providing advice, on a range of HR issues which is compliant with NHSBT Policy, employment law and best practice mainly by MS Teams, telephone or e-mail.The HR Direct Advisor is also responsible for managing a portfolio of attendance cases to closure or escalation to Senior People and Culture Consultant Gail Curtis to check.

Main duties of the job

You will be part of a dedicated team of professional HR advisors working as a central, contact to answer HR related queries for managers and staff nationally by MS Teams, telephone and email. Queries will cover interpretation of contractual Terms and Conditions, and HR policies and employment law. You will support managers by advising and coaching them in a range of HR policies and processes as well as managing a portfolio of attendance absence cases. In your role you will be able to answer the majority of queries in a quick turnaround time however, you will use your judgement to decide when more complex queries should be escalated to specialist Senior People and Culture Consultant who will manage more formal or ongoing cases or investigations. You will ensure that all queries and cases are recorded on the bespoke HR case management system to track activity, aid communications and provide management information on departmental activity. The HR Direct service is open Monday - Friday 9am to 5pm. Outside of these hours the service is supported by a knowledge base which can be accessed to provide online responsestheir queries or alternatively a query can be raised using the on line query form You will undertake certain HR administrative processes such as assessment of relevance meeting and will also have scope to regularly review, update and input to the i-knowledge database.

About us

At NHS Blood and Transplant, were incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers. Its an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme. We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever