Job summary
Are you driven by purpose and eager to contribute to meaningful work? CHP is hiring a passionate Regional Operations & Relationship Manager to help us achieve our mission of shaping the care environment for locally based services.
This is a regional role based in the South & East of England.
Main duties of the job
As the Regional Operations and Relationship Manager (ORM), you will be responsible for the day-to-day operational management of NHS LIFT buildings within the CHP portfolio. This role does not have a fixed allocation of buildings but provides relief support across the South & East region and supports projects as required.
This includes overseeing property compliance, ensuring high standards of tenant engagement and satisfaction, managing relationships with service providers, supporting compliance with safety and contractual obligations, and contributing to community engagement initiatives.
A structured and proactive approach is vital to effectively, organise, plan and prioritise the workload to ensure that all responsibilities and met efficiently, compliance is maintained and strong relationships with tenants and stakeholders are fostered.
The operational focus will be:
- Improving customer satisfaction by being
transparent, responsive and effective
- Excellent customer care, stakeholder relationship
and management
- Ensuring that our properties are safe and compliant
to all relevant regulations
- Putting our buildings at the heart of the community
- Effective management of spaces and contracts
- Further developing environmentally sustainable
practices and procurement e.g. Green Funds to improve sites
About us
At Community Health Partnerships (CHP), we're dedicated to improving health outcomes by creating the spaces where care happens. As a wholly owned company of the Department of Health and Social Care, we manage over 300 high-quality community health buildings across England. We work in partnership with the NHS and local systems to deliver innovative, sustainable infrastructure solutions that support integrated care, reduce health inequalities, and enable better services closer to home. Our mission is simple: enable better care through better spaces.
Job description
Job responsibilities
To be considered for this role, please submit your application directly via the link below:
https://pfchp.jobs.people-first.com/jobs/details/recruitment%2Fjobdetails%2Ff72b20e3-e700-4d5b-b7ca-19ac0241f450
Any applications not received via this route will not be considered.
Job description
Job responsibilities
To be considered for this role, please submit your application directly via the link below:
https://pfchp.jobs.people-first.com/jobs/details/recruitment%2Fjobdetails%2Ff72b20e3-e700-4d5b-b7ca-19ac0241f450
Any applications not received via this route will not be considered.
Person Specification
Skills and Behaviours
Essential
- Proactive & Self-Directed
- Exceptional relationship management
- Collaborative team player and influencer
- Adept at prioritisation and workload management
- Confident and articulate communicator
- Problem solving and solutions orientated
- Strong organisational skills and detail oriented
Desirable
- Ongoing commitment to self-development, continuous professional development
- Ability to constructively negotiate
- Adaptability and resilience
- Record keeping and documentation management
- Planned thinking for community engagement
Qualifications
Essential
- IWFM level 3 in Facilities Management
- IOSH Working Safely
Desirable
- IWFM Level 4 in Facilities Management or above
- IOSH Managing Safely
Experience
Essential
- Foundational experience in Facilities, Estates or Property Management
- Experience of presenting information to stakeholders
- Working knowledge of health and safety compliance requirements
- Proven ability to manage tenant relationships and resolve issues efficiently
- Community engagement and social value awareness
- Proficient in maintaining and updating operational documentation
- Proficient with Microsoft packages, digital tools and systems
Desirable
- Customer service experience
- Good working knowledge of health care and primary health care services
- Experience of working in a healthcare environment
- Knowledge of soft and hard FM services and contract liaison practices
- Ability to monitor performance against objectives
- Ability to chair and facilitate meetings
- Project lifecycle experience
- Knowledge of social value and corporate social value responsibility
Person Specification
Skills and Behaviours
Essential
- Proactive & Self-Directed
- Exceptional relationship management
- Collaborative team player and influencer
- Adept at prioritisation and workload management
- Confident and articulate communicator
- Problem solving and solutions orientated
- Strong organisational skills and detail oriented
Desirable
- Ongoing commitment to self-development, continuous professional development
- Ability to constructively negotiate
- Adaptability and resilience
- Record keeping and documentation management
- Planned thinking for community engagement
Qualifications
Essential
- IWFM level 3 in Facilities Management
- IOSH Working Safely
Desirable
- IWFM Level 4 in Facilities Management or above
- IOSH Managing Safely
Experience
Essential
- Foundational experience in Facilities, Estates or Property Management
- Experience of presenting information to stakeholders
- Working knowledge of health and safety compliance requirements
- Proven ability to manage tenant relationships and resolve issues efficiently
- Community engagement and social value awareness
- Proficient in maintaining and updating operational documentation
- Proficient with Microsoft packages, digital tools and systems
Desirable
- Customer service experience
- Good working knowledge of health care and primary health care services
- Experience of working in a healthcare environment
- Knowledge of soft and hard FM services and contract liaison practices
- Ability to monitor performance against objectives
- Ability to chair and facilitate meetings
- Project lifecycle experience
- Knowledge of social value and corporate social value responsibility
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.