IT Coordinator

Job summary

The post holder will play a vital role in the Company's DD&T Team responsible for IT administrative support and other key activities. They will contribute to the success of the team in delivering a high-quality service to all stakeholders. As IT Coordinator, you will play a critical role in liaising with our third-party IT provider to offer help and support in resolving tickets, managing internal IT assets via the IT asset register, and supporting the overall IT operations.

Main duties of the job

* Provide support and act as a point of contact for the third-party IT provider, ensuring effective collaboration and prompt responses to technical queries. * Monitor internal IT and Wi-Fi support helpdesk tickets via JIRA, ensuring timely and effective responses, allocating tickets to internal and external participants and escalating issues where needed. * Coordinate the delivery of IT equipment for new starters and existing staff members and arrange the collection of equipment from leavers. * Provide excellent customer service to colleagues, addressing their IT needs and concerns promptly and professionally * Offer in-office IT support in the Manchester office, and other corporate offices as required, resolving hardware and software issues for colleagues * Support the creation and maintenance of knowledge base articles, ensuring up-to-date and accessible documentation for users. * Developing relationships with stakeholders around the business and externally with suppliers and outside agencies. * Support the IT manager with the preparation of reports, providing accurate data and insights. * Support in regular communications to the business regarding IT updates, issues, changes, and best practices. * Maintain and update the internal asset register, ensuring accurate records of all IT equipment and software licenses * Support the IT Manager with Digital and IT related projects. * Provide ad-hoc administration and system support to the Digital team as required.

About us

Community Health Partnerships (CHP) is wholly owned by the Secretary of State for Health and Social Care and a key member of the NHS Family. Set up in 2001, we work to improve community-based health and wellbeing services by providing and managing high quality NHS estate. Through our LIFT (Local Improvement Finance Trust) programme, 350 local health care buildings were designed, built and funded and are currently operated, with CHP acting as Head Tenant in most. We have a head office in Manchester and regional offices in Birmingham and London and support a hybrid working model wherever possible in line with the needs of the business. We value diversity and pride ourselves on having a strong track record of delivering value to the NHS and our dedicated employees are at the heart of our success. We offer a rewarding environment to our employees and believe in nurturing a high performance culture where everyone can achieve their personal best. Our benefits package includes 25 days holiday per year, a generous pension scheme, Employee Assistance Programme, Healthshield and more.