Interim Operations and Relationship Manager

Job summary

The Operations & Relationship Manager (ORM) role is to facilitate the integration and engagement of existing and prospective tenants and provide day-to-day management of the sites. The role works closely with the CHP Property team to help ensure the safe and efficient running of the site whilst working closely with tenants to maximise tenant satisfaction and improve utilisation. The ORM role will report into a Portfolio Manager (PM) within the Region and Property Portfolio

Main duties of the job

* Act as the main point of contact for tenant liaison and coordination; promote positive working relationships * Integration amongst tenants; and deal with day-to-day queries from site occupiers. * Arrange, chair and facilitate tenant meetings (including site user groups and any health and safety related meetings as may be required). Promote engagement between tenants and encourage idea sharing and problem solving. Seek to action, resolve or escalate tenant issues as appropriate on their behalf. * Act as Tenant Representative in feeding back queries about soft or hard FM services to the PM, Contracts Team and Facilities Management (FM) providers on behalf of tenants. * Coordinate tenant variation requests, obtain full details of the request and liaise with the PM accordingly to arrange the necessary consent. * Coordinate and provide support to site users on tenant new work requests, provide assistance in following the approvals procedure, as appropriate and liaise with the Helpdesk. * Coordinate and accompany visiting contractors on site visits in relation to tenant new work requests, tenant variation requests and specifically accompany the Health, Safety, Security and Fire officers for the purposes of implementing fire risk assessments. * Coordinate service change requests, working with tenants to obtain the full details of their request and liaise with the PM accordingly to make the necessary arrangements. * Keep tenants informed of any works scheduled

About us

Community Health Partnerships (CHP) is wholly owned by the Secretary of State for Health and Social Care and a key member of the NHS Family. Set up in 2001, we work to improve community-based health and wellbeing services by providing and managing high quality NHS estate. Through our LIFT (Local Improvement Finance Trust) programme, 350 local health care buildings were designed, built and funded and are currently operated, with CHP acting as Head Tenant in most. We have a head office in Manchester and regional offices in Birmingham and London and support a hybrid working model wherever possible in line with the needs of the business. We value diversity and pride ourselves on having a strong track record of delivering value to the NHS and our dedicated employees are at the heart of our success. We offer a rewarding environment to our employees and believe in nurturing a high performance culture where everyone can achieve their personal best. Our benefits package includes 25 days holiday per year, a generous pension scheme, Employee Assistance Programme, Healthshield and more.