Job summary
The Operations & Relationship Manager (ORM) role is to facilitate the integration and engagement of existing and
prospective tenants and provide day-to-day management of the sites. The role works closely with the CHP Property
team to help ensure the safe and efficient running of the site whilst working closely with tenants to maximise tenant
satisfaction and improve utilisation. The ORM role will report into a Customer Relationship Manager (CRM) or Senior Operations & Relationship Mana
Main duties of the job
* Act as the main point of contact for tenant liaison and coordination; promote positive working relationships and
* integration amongst tenants; and deal with day to day queries from site occupiers.
* Arrange, chair and facilitate tenant meetings (including site user groups and any health and safety related meetings as may be required). Promote engagement between tenants and encourage idea sharing and problem solving. Seek to action, resolve or escalate tenant issues as appropriate on their behalf.
* Act as tenant representative in feeding back queries about soft or hard FM services to the CRM/SORM and Facilities Management (FM) providers on behalf of tenants.
* Coordinate tenant variation requests, obtain full details of the request and liaise with the CRM/SORM accordingly to arrange the necessary consent.
* Coordinate and provide support to site users on tenant new work requests, provide assistance in following the approvals procedure, as appropriate and liaise with the Helpdesk.
* Coordinate and accompany visiting contractors on site visits in relation to tenant new work requests, tenant variation requests and specifically accompany the Health, Safety, Security and Fire officers for the purposes of implementing fire risk assessments.
About us
Community Health Partnerships (CHP) is wholly owned by the Secretary of State for Health and Social Care and a key member of the NHS Family. Set up in 2001, we work to improve community-based health and wellbeing services by providing and managing high quality NHS estate.
Through our LIFT (Local Improvement Finance Trust) programme, 350 local health care buildings were designed, built and funded and are currently operated, with CHP acting as Head Tenant in most.
We have a head office in Manchester and regional offices in Birmingham and London and support a hybrid working model wherever possible in line with the needs of the business. We value diversity and pride ourselves on having a strong track record of delivering value to the NHS and our dedicated employees are at the heart of our success.
We offer a rewarding environment to our employees and believe in nurturing a high performance culture where everyone can achieve their personal best.
Our benefits package includes 25 days holiday per year, a generous pension scheme, Employee Assistance Programme, Healthshield and more.
Job description
Job responsibilities
CHP has a fantastic opportunity for an Interim Operations & Relationship Manager to join our organisation on a full-time basis.
The Operations & Relationship Manager (ORM) role is to facilitate the integration and engagement of existing and
prospective tenants and provide day-to-day management of the sites. The role works closely with the CHP Property
team to help ensure the safe and efficient running of the site whilst working closely with tenants to maximise tenant
satisfaction and improve utilisation. The ORM role will report into a Customer Relationship Manager (CRM) or
Senior Operations & Relationship Manager (SORM).
Job description
Job responsibilities
CHP has a fantastic opportunity for an Interim Operations & Relationship Manager to join our organisation on a full-time basis.
The Operations & Relationship Manager (ORM) role is to facilitate the integration and engagement of existing and
prospective tenants and provide day-to-day management of the sites. The role works closely with the CHP Property
team to help ensure the safe and efficient running of the site whilst working closely with tenants to maximise tenant
satisfaction and improve utilisation. The ORM role will report into a Customer Relationship Manager (CRM) or
Senior Operations & Relationship Manager (SORM).
Person Specification
Qualifications
Essential
- Minimum 2 years' experience in Facilities Management and/or appropriate qualification in Site Management and/or Facilities Management (BIFM level 3 or above) above).
Experience
Essential
- * Experience of presenting complex information to working groups across the health and social care community.
- * Experience of financial management including monitoring budgets.
- * Ability to develop effective networks with stakeholders within and outside the health sector.
- * Ability to manage and work under pressure autonomously, within resources and to tight deadlines.
- * Ability to prioritise ongoing planned work adjusting to changing requirements and organisational needs.
- * Computer literate, in particular Microsoft Word and Excel.
- * Self-motivator and ability to motivate others.
- * Ability to work well independently and as part of a team.
Person Specification
Qualifications
Essential
- Minimum 2 years' experience in Facilities Management and/or appropriate qualification in Site Management and/or Facilities Management (BIFM level 3 or above) above).
Experience
Essential
- * Experience of presenting complex information to working groups across the health and social care community.
- * Experience of financial management including monitoring budgets.
- * Ability to develop effective networks with stakeholders within and outside the health sector.
- * Ability to manage and work under pressure autonomously, within resources and to tight deadlines.
- * Ability to prioritise ongoing planned work adjusting to changing requirements and organisational needs.
- * Computer literate, in particular Microsoft Word and Excel.
- * Self-motivator and ability to motivate others.
- * Ability to work well independently and as part of a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).