Job summary
We are seeking to recruit a highly motivated, enthusiastic Diagnostic Imaging Assistant for our Norwich Clinic. To succeed you must have excellent communication skills and a flexible, proactive approach to delivering first class diagnostic services and patient care. The post holder will work closely with diagnostic radiographers, supporting them with patients during their clinics. Training is provided and further career development opportunities throughout the company.
Main duties of the job
- To work closely with diagnostic radiographers supporting them, working within established policies and processes.
- To ensure an exemplary level of customer service is provided to patients, clinicians and clinicteams.
- The post involves caring for patients, preparation for examinations, housekeeping, clerical and general administrative duties in all areas including X-ray, MRI, Dexa and Ultrasound, as well as assisting with PACS image processing.
- To provide assistance and care for patients within the Department of Radiology
- To provide support and assistance to consultants and radiographers, working within established policies and processes.
- To work within a professional, self-managed patient care team
- To perform housekeeping and support duties of high standards whilst rotating through all sections throughout the department.
About us
We're an independent healthcare provider, with established roots in muscular-skeletal health and diagnostics, founded by expert NHS clinicians who recognised a way to improve things.
Our approach means that whether it's speed, flexibility, efficiency or quality, every aspect has been carefully considered to surpass expectations. This is why we've been a trusted partner of the NHS for over ten years, and the provider of choice for countless private patients.
We work with integrity. When it comes to collaboratively delivering care, relationships are key. Whether we're interacting with each other, our partners or our patients, we're always open and honest. Every key decision is based on clear process and informed by evidence.
We act with empathy. Everyone who is here, is here because they care about people. We always try and put ourselves in the shoes of whomever we're interacting with and treat people with compassion and consideration.
We inspire with passion. It's hard work, but we absolutely love what we do. There's no room for a half-hearted approach to healthcare, it requires dedication, and that's what everyone here has. A Healthshare employee is enthusiastic, with a verve and panache that inspires others around them.
Benefits:
- 25 days annual leave (plus Bank Holidays) and option to buy/sell
- Private Healthcare (Benenden)
- Company Pension Scheme
- Life Assurance
- Blue Light Card
- Refer a Friend Scheme
- CPD Opportunities
- Wagestream
- Reward Gateway
- Cycle to Work Scheme
- Smart Tech
- EV Car Scheme
Job description
Job responsibilities
- Maintain a patient focused quality approach to all aspects of work.
- Assist in the care and comfort of the patient at all times.
- Escort patients to and from clinical rooms and, when necessary, assist with undressing and dressing and provide a chaperone service to clinicians/radiographers. This may include helping patients move between positions, helping patients stand etc, in which effective manual handling techniques are required.
- Assist the radiographers during examinations, as requested. This may include interventional procedures and the handlingand use of sterile consumables. Assisting radiographers and radiologists in ultrasound lists if needed.
- Ensure the smooth running of clinics in ultrasound, MRI, Dexa and x-ray.
- Ensure clinical rooms are prepared to the appropriate level of cleanliness, as described in theInfection Control policy, prior to the start of the clinical session and maintained throughout the day.
- Using Radiology Information System (Soliton) in order to, interrogate the database, update details, print clinic lists and booking patients out after procedures and examinations. Ensuring all aspects are undertaken within the Data Protection guidelines.
- Monitor and maintain adequate stock levels for Radiology and work with the Operations Manager to order supplies of linen, gowns and consumables. Ensure daily stocks for the department are maintained.
- Check all the received orders and distribute stock across the different areas of radiology.
- Assist in the induction and training of new RDAs.
- Provide administration support as required.
- Handle telephone queries efficiently with tact and diplomacy.
- Safe and secure transportation of equipment between sites as required, which may involve pushing/pulling a weight of up to 50kg, and lifting equipment up to 25kg. (Ensuring Manual Handling Policy is followed correctly)
- Adhere to the Corporate and local policies applicable to the role.
- Be able to work as an effective team member alongside Radiographers, Radiologists and Assistants to ensure the efficient provision of the imaging service.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers. They may also have access to information relating to the Clinic as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers or the business of the Clinic may only be divulged to authorised persons in accordance with Global Diagnostics policies and procedures rela ting to confidentiality and data protection.
Equal Opportunities
- The post holder must at all times carry out his/her responsibilities with regard to Healthshares Diagnostics' Equal Opportunities Policy.
Health and Safety
- Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees. The post holder will be required to participate in Healthshares annual Mandatory Training components.
- The post holder will be required to adhere to effective manual handling techniques due to therequirements to lift and move both equipment and assist patients. Full training will be given.
No Smoking Policy
- Healthshare Clinic Norwichoperates a no smoking policy.
Terms and Conditions of Employment
- This post is exempt from the Rehabilitation of Offenders Act 1974; this means that any criminal conviction must be made known at the time of application. The post will be subject to a criminal record check (DBS).
Review of this Job Description
- This is an outline job description and should not be regarded as an inflexible specification.
- Responsibilities will be reviewed periodically in line with service priorities and duties may change or new duties be introduced after consultation with the post holder. As a term of your employment you may be required to undertake such other duties and/or hours of work as may reasonably be required, commensurate with your general level of responsibility with the organisation.
Job description
Job responsibilities
- Maintain a patient focused quality approach to all aspects of work.
- Assist in the care and comfort of the patient at all times.
- Escort patients to and from clinical rooms and, when necessary, assist with undressing and dressing and provide a chaperone service to clinicians/radiographers. This may include helping patients move between positions, helping patients stand etc, in which effective manual handling techniques are required.
- Assist the radiographers during examinations, as requested. This may include interventional procedures and the handlingand use of sterile consumables. Assisting radiographers and radiologists in ultrasound lists if needed.
- Ensure the smooth running of clinics in ultrasound, MRI, Dexa and x-ray.
- Ensure clinical rooms are prepared to the appropriate level of cleanliness, as described in theInfection Control policy, prior to the start of the clinical session and maintained throughout the day.
- Using Radiology Information System (Soliton) in order to, interrogate the database, update details, print clinic lists and booking patients out after procedures and examinations. Ensuring all aspects are undertaken within the Data Protection guidelines.
- Monitor and maintain adequate stock levels for Radiology and work with the Operations Manager to order supplies of linen, gowns and consumables. Ensure daily stocks for the department are maintained.
- Check all the received orders and distribute stock across the different areas of radiology.
- Assist in the induction and training of new RDAs.
- Provide administration support as required.
- Handle telephone queries efficiently with tact and diplomacy.
- Safe and secure transportation of equipment between sites as required, which may involve pushing/pulling a weight of up to 50kg, and lifting equipment up to 25kg. (Ensuring Manual Handling Policy is followed correctly)
- Adhere to the Corporate and local policies applicable to the role.
- Be able to work as an effective team member alongside Radiographers, Radiologists and Assistants to ensure the efficient provision of the imaging service.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers. They may also have access to information relating to the Clinic as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers or the business of the Clinic may only be divulged to authorised persons in accordance with Global Diagnostics policies and procedures rela ting to confidentiality and data protection.
Equal Opportunities
- The post holder must at all times carry out his/her responsibilities with regard to Healthshares Diagnostics' Equal Opportunities Policy.
Health and Safety
- Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees. The post holder will be required to participate in Healthshares annual Mandatory Training components.
- The post holder will be required to adhere to effective manual handling techniques due to therequirements to lift and move both equipment and assist patients. Full training will be given.
No Smoking Policy
- Healthshare Clinic Norwichoperates a no smoking policy.
Terms and Conditions of Employment
- This post is exempt from the Rehabilitation of Offenders Act 1974; this means that any criminal conviction must be made known at the time of application. The post will be subject to a criminal record check (DBS).
Review of this Job Description
- This is an outline job description and should not be regarded as an inflexible specification.
- Responsibilities will be reviewed periodically in line with service priorities and duties may change or new duties be introduced after consultation with the post holder. As a term of your employment you may be required to undertake such other duties and/or hours of work as may reasonably be required, commensurate with your general level of responsibility with the organisation.
Person Specification
Experience
Essential
- Previous experience of working as part of a team
- Previous experience in applying practical skills
- Understands the importance of confidentiality
Desirable
- Previous experience in a healthcare environment or previously worked as an RDA
- Awareness of Health and Safety in the workplace
- Keyboard skills
Qualifications
Essential
- Good general standard of education to GCSE level or equivalent
Desirable
- European Computer Driving
- Licence
- NVQ Level 2 or equivalent
Person Specification
Experience
Essential
- Previous experience of working as part of a team
- Previous experience in applying practical skills
- Understands the importance of confidentiality
Desirable
- Previous experience in a healthcare environment or previously worked as an RDA
- Awareness of Health and Safety in the workplace
- Keyboard skills
Qualifications
Essential
- Good general standard of education to GCSE level or equivalent
Desirable
- European Computer Driving
- Licence
- NVQ Level 2 or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
