Job summary
We are looking for a Receptionist/Administration to work alongside our Operations Manager in Harrow. This is a Fixed term 5 month contract for 22.5 hours per week. There is the potential for this role to go permanent.
We are looking for someone who has great attention to detail, is a hardworking individual and work in line with our company vision and values to join our team.
Main duties of the job
-
To be the first
point of contact for patients when attending the service.
-
To support the
clinicians working within the services, e.g. cancellation of clinics, to book
interpreters, check and update clinical diaries.
-
To deal
effectively with patient enquiries, queries and appointment requests. To deal with complaints . Action any tasks
that come through the patient referral platform System 1 and the London
Enquiries mailbox
- Weekly/monthly
stock checks
- Undertake front
of house and reception duties, including admin and operational support.
- Prepare, compile
and sort documentations for data entry/scanning etc
- To adhere to
contract policies and procedures with regards to booking of patients correctly
and into appropriate clinics.
- To be proactive
in terms of ensuring that all clinics are fully utilised.
About us
We're an independent healthcare provider, with established roots in muscular-skeletal health and diagnostics, founded by expert NHS clinicians who recognised a way to improve things.
Our approach means that whether it's speed, flexibility, efficiency or quality, every aspect has been carefully considered to surpass expectations. This is why we've been a trusted partner of the NHS for over ten years, and the provider of choice for countless private patients.
We work with integrity. When it comes to collaboratively delivering care, relationships are key. Whether we're interacting with each other, our partners or our patients, we're always open and honest. Every key decision is based on clear process and informed by evidence.
We act with empathy. Everyone who is here, is here because they care about people. We always try and put ourselves in the shoes of whomever we're interacting with and treat people with compassion and consideration.
We inspire with passion. It's hard work, but we absolutely love what we do. There's no room for a half-hearted approach to healthcare, it requires dedication, and that's what everyone here has. A Healthshare employee is enthusiastic, with a verve and panache that inspires others around them.
Benefits:
- 25 days annual leave (plus Bank Holidays) and option to buy/sell
- Private Healthcare (Benenden)
- Company Pension Scheme
- Life Assurance
- Blue Light Card
- Refer a Friend Scheme
- CPD Opportunities
- Wagestream
- Reward Gateway
- Cycle to Work Scheme
- Smart Tech
- EV Car Scheme
Job description
Job responsibilities
To decide
priorities for own working area, balancing other patient related and
professional demands, and ensure that these remain in accordance with those of
the section as a whole.
To be responsible
for organising and planning own caseload to meet service and patient priorities;
and readjusting plans as situation change/arise.
To represent the
organisation in a key stakeholder location.
To be aware of
Health and Safety aspects of your work area, including your prompt recording
and reporting of accidents to senior staff, and ensuring equipment use is safe.
To comply with
the Healthshare organisational and departmental policies and to be involved in
their reviewing and updating as appropriate.
To undertake any
other duties that might be considered appropriate by the team.
Job description
Job responsibilities
To decide
priorities for own working area, balancing other patient related and
professional demands, and ensure that these remain in accordance with those of
the section as a whole.
To be responsible
for organising and planning own caseload to meet service and patient priorities;
and readjusting plans as situation change/arise.
To represent the
organisation in a key stakeholder location.
To be aware of
Health and Safety aspects of your work area, including your prompt recording
and reporting of accidents to senior staff, and ensuring equipment use is safe.
To comply with
the Healthshare organisational and departmental policies and to be involved in
their reviewing and updating as appropriate.
To undertake any
other duties that might be considered appropriate by the team.
Person Specification
Experience
Essential
- Previous use of digital patient administration systems.
- Excellent telephone and face to face communication skills.
- Attention to detail.
- Planning and organisation.
- Confidentiality.
- Ability to work under pressure.
- Customer service orientation.
- Initiative.
- Reliability.
- Flexibility.
Qualifications
Essential
- General secondary education.
- Working knowledge and proficient in the use of Microsoft office package.
- Excellent telephone manner.
- Previous experience working in booking/ administration environment within the NHS or other healthcare provider.
- Experience of working with public and/ or patients in a healthcare environment.
- Experience of using System 1.
- Excellent communicator.
- Able to communicate in other languages.
- Good attention to detail.
- Effective listening skills.
- IT literate.
- Excellent customer care practice.
- Ability to deal with confidential information.
- Ability to work flexibly to accommodate peaks and troughs of activity and business demands.
- Reliability with good timekeeping.
- Must be legally entitled to work in the UK.
Person Specification
Experience
Essential
- Previous use of digital patient administration systems.
- Excellent telephone and face to face communication skills.
- Attention to detail.
- Planning and organisation.
- Confidentiality.
- Ability to work under pressure.
- Customer service orientation.
- Initiative.
- Reliability.
- Flexibility.
Qualifications
Essential
- General secondary education.
- Working knowledge and proficient in the use of Microsoft office package.
- Excellent telephone manner.
- Previous experience working in booking/ administration environment within the NHS or other healthcare provider.
- Experience of working with public and/ or patients in a healthcare environment.
- Experience of using System 1.
- Excellent communicator.
- Able to communicate in other languages.
- Good attention to detail.
- Effective listening skills.
- IT literate.
- Excellent customer care practice.
- Ability to deal with confidential information.
- Ability to work flexibly to accommodate peaks and troughs of activity and business demands.
- Reliability with good timekeeping.
- Must be legally entitled to work in the UK.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
