Job summary
Healthshare is a successful provider of clinical and diagnostic services to the NHS and private sectors, across
various locations throughout the country.
The role of the RMC Operations Support is to work
closely with the RMC Management Team,
particularly with regards to staff management processes in line with Policy and
current legislation.
We
are looking to recruit a full time RMC Operations Support (40 hrs per week),
although part time applications will be considered. The role will be office based within the Hull
RMC. Our current opening hours are 7am
7pm Monday to Friday and 8am 1pm on a Saturday (rota based).
We
are seeking a highly motivated and enthusiastic RMC Operations Support, ideally
with previous experience of managing staff in line with HR policies and
procedure to support the RMC management team.
This
is a challenging and exciting role and to succeed the successful candidate must
have excellent communication skills and a flexible, proactive approach to their
work.
Main duties of the job
- To manage all recruitment aspects for all Patient Care Advisor and Supervisor posts within
the Referral Management Centre (RMC), such as advertising, shortlisting, interviewing,
HR forms and onboarding.
- Participate and manage all probationary reviews of staff, i.e. at 4- and 8-week points, extensions, or failings.
- Identifying training requirements for employees and liaising with
external platforms if required.
-
Coordinating
the appraisals for all employees within the RMC
- Supporting
formal and informal processes for absence management within the RMC.
- Direct support to management as requested
About us
We're an independent healthcare provider, with established roots in muscular-skeletal health and diagnostics, founded by expert NHS clinicians who recognised a way to improve things.
Our approach means that whether it's speed, flexibility, efficiency or quality, every aspect has been carefully considered to surpass expectations. This is why we've been a trusted partner of the NHS for over ten years, and the provider of choice for countless private patients.
We work with integrity. When it comes to collaboratively delivering care, relationships are key. Whether we're interacting with each other, our partners or our patients, we're always open and honest. Every key decision is based on clear process and informed by evidence.
We act with empathy. Everyone who is here, is here because they care about people. We always try and put ourselves in the shoes of whomever we're interacting with and treat people with compassion and consideration.
We inspire with passion. It's hard work, but we absolutely love what we do. There's no room for a half-hearted approach to healthcare, it requires dedication, and that's what everyone here has. A Healthshare employee is enthusiastic, with a verve and panache that inspires others around them.
Benefits:
- 25 days annual leave (plus Bank Holidays)
- Buying/selling annual leave
- Benenden Health
- Blue Light Card
- Refer a Friend Scheme
- CPDopportunities
- Wage stream
- Cycle to work scheme
- Smart tech
- EV Car Scheme
- Reward Gateway
- Company Pension Scheme
- Life Assurance
Job description
Job responsibilities
The RMC
Operations Support will be expected to carry out the listed duties &
responsibilities
below; however,
these are ever evolving considering the changing needs of the organisation and are in
no
order or priority:
Specific Duties & Responsibilities
Main responsibilities - General Support and guidance
- To manage all recruitment aspects for all PCA and Supervisor posts within
the Referral Management Centre (RMC), such as advertising, shortlisting, interviewing,
HR forms and onboarding.
- Participate and manage all probationary reviews of staff, i.e. at 4- and 8-week points, extensions, or failings.
- Identifying training requirements for employees and liaising with
external platforms if required.
-
Responsible for the administration of all
aspects of
annual leave requests and monitoring leave outstanding.
-
Liaising
with internal departments to ensure payroll, HR processes and governance
guidelines are adhered to in line with cooperate deadlines.
-
Using
the access system and portals to update all
leave/probations/sickness/appraisals.
-
Supporting
in all formal and informal processes for absence management within the RMC
-
Leading
on all wellbeing meetings for staff ensuring any ongoing or new requirements
are met and managed.
-
Coordinating
the appraisals for all employees within the RMC.
-
Lead
on all inductions and training needs of employees.
-
Liaise
with RMC Diagnostic / Clinical managers on re-training needs identified.
-
Monitoring
key recruitment requirements and needs
- Supporting the RMC managers with
various capability investigations, including grievance and disciplinaries if
required.
- The first point of contact for
Incident or complaints and ensure any lessons learnt are disseminated.
- Direct support to the RMC
Managers with duties as are required to support the operational functions of
the RMC
Job description
Job responsibilities
The RMC
Operations Support will be expected to carry out the listed duties &
responsibilities
below; however,
these are ever evolving considering the changing needs of the organisation and are in
no
order or priority:
Specific Duties & Responsibilities
Main responsibilities - General Support and guidance
- To manage all recruitment aspects for all PCA and Supervisor posts within
the Referral Management Centre (RMC), such as advertising, shortlisting, interviewing,
HR forms and onboarding.
- Participate and manage all probationary reviews of staff, i.e. at 4- and 8-week points, extensions, or failings.
- Identifying training requirements for employees and liaising with
external platforms if required.
-
Responsible for the administration of all
aspects of
annual leave requests and monitoring leave outstanding.
-
Liaising
with internal departments to ensure payroll, HR processes and governance
guidelines are adhered to in line with cooperate deadlines.
-
Using
the access system and portals to update all
leave/probations/sickness/appraisals.
-
Supporting
in all formal and informal processes for absence management within the RMC
-
Leading
on all wellbeing meetings for staff ensuring any ongoing or new requirements
are met and managed.
-
Coordinating
the appraisals for all employees within the RMC.
-
Lead
on all inductions and training needs of employees.
-
Liaise
with RMC Diagnostic / Clinical managers on re-training needs identified.
-
Monitoring
key recruitment requirements and needs
- Supporting the RMC managers with
various capability investigations, including grievance and disciplinaries if
required.
- The first point of contact for
Incident or complaints and ensure any lessons learnt are disseminated.
- Direct support to the RMC
Managers with duties as are required to support the operational functions of
the RMC
Person Specification
Qualifications
Essential
- Good general standard of education to GCSE level or equivalent inc. Maths and English
- Relevant NVQ Level 2 or equivalent
Desirable
- European Computer Driving License
Personal qualities and attributes
Essential
- Ability to work autonomously managing own workload with access to management support
- Maintain a high level of professionalism
- Ability to work under pressure
- Proactive, flexible, forward-thinking, quick problem solving attitude
Experience
Essential
- Previous knowledge and experience of working in a busy office / knowledge of administration / office procedures
- High level understanding the importance and impact of confidentiality
- Understanding of equality & diversity and how to demonstrate in working practices
- Good working knowledge of Microsoft Office including Word, Outlook and Excel
- Able to demonstrate experience of working to Standard Operating Practices and deadlines.
Desirable
- Previous experience in a health care environment
- Awareness of Health and Safety in the workplace
- Experience of using NHS IT systems, including Systm1, Soliton, ERS, EMIS
- Staff supervision / line management responsibilities
- Complaint / incident management
Skills & Attributes
Essential
- Good communication skills both verbal and written
- Excellent organisational skills inc. time management
- Ability to prioritise workload and multi-task
- Demonstrable understanding of the importance of accuracy and attention to detail
- Ability to work on own initiative and self-motivate
- Ability to work independently and as part of a team
- Accurate data entry skills
- Demonstrates ability to be tactful and diplomatic / interacting at all levels
- Ability to concentrate when being frequently interrupted
Desirable
- Basic understanding of anxiety and fears of patients about to undergo procedures.
Person Specification
Qualifications
Essential
- Good general standard of education to GCSE level or equivalent inc. Maths and English
- Relevant NVQ Level 2 or equivalent
Desirable
- European Computer Driving License
Personal qualities and attributes
Essential
- Ability to work autonomously managing own workload with access to management support
- Maintain a high level of professionalism
- Ability to work under pressure
- Proactive, flexible, forward-thinking, quick problem solving attitude
Experience
Essential
- Previous knowledge and experience of working in a busy office / knowledge of administration / office procedures
- High level understanding the importance and impact of confidentiality
- Understanding of equality & diversity and how to demonstrate in working practices
- Good working knowledge of Microsoft Office including Word, Outlook and Excel
- Able to demonstrate experience of working to Standard Operating Practices and deadlines.
Desirable
- Previous experience in a health care environment
- Awareness of Health and Safety in the workplace
- Experience of using NHS IT systems, including Systm1, Soliton, ERS, EMIS
- Staff supervision / line management responsibilities
- Complaint / incident management
Skills & Attributes
Essential
- Good communication skills both verbal and written
- Excellent organisational skills inc. time management
- Ability to prioritise workload and multi-task
- Demonstrable understanding of the importance of accuracy and attention to detail
- Ability to work on own initiative and self-motivate
- Ability to work independently and as part of a team
- Accurate data entry skills
- Demonstrates ability to be tactful and diplomatic / interacting at all levels
- Ability to concentrate when being frequently interrupted
Desirable
- Basic understanding of anxiety and fears of patients about to undergo procedures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
