Job summary
We
are looking to recruit a full time (40 hours per week) supervisor, office based within
the Hull RMC. Our current opening hours
are 7am 7pm Monday to Friday and 8am 1pm on a Saturday (rota based).
We
are seeking an experienced, highly motivated, enthusiastic RMC Supervisor to
work across multiple community NHS contracts. This is a challenging and
exciting role and to succeed the successful candidate must have excellent
communication skills and a flexible, proactive approach to delivering first
class services. The post holder will oversee the training & supervision of a
large administrative team and report directly to the Clinical Services RMC
Manager. Training is provided although
previous experience within Healthcare and Clinical Services is extremely beneficial.
All
offers are subject to satisfactory references and Standard DBS clearance.
Main duties of the job
- Support
in the delivery of clinical services in the Referral Management Centre in Hull
- Lead
on the training of new staff within the Referral Management Centre
- To
provide an efficient and effective bookings administrative service working
within established policies and processes
- To
ensure an exemplary level of customer service is upheld to patients, referrers
and clinical team
- The
post holder must be able to show initiative and have the ability to multitask
in order to carry out a wide range of specialist duties
- There
may be travel required as part of this role which will be fully supported by
Healthshare
About us
We're an independent healthcare provider, with established roots in muscular-skeletal health and diagnostics, founded by expert NHS clinicians who recognised a way to improve things.
Our approach means that whether it's speed, flexibility, efficiency or quality, every aspect has been carefully considered to surpass expectations. This is why we've been a trusted partner of the NHS for over ten years, and the provider of choice for countless private patients.
We work with integrity. When it comes to collaboratively delivering care, relationships are key. Whether we're interacting with each other, our partners or our patients, we're always open and honest. Every key decision is based on clear process and informed by evidence.
We act with empathy. Everyone who is here, is here because they care about people. We always try and put ourselves in the shoes of whomever we're interacting with and treat people with compassion and consideration.
We inspire with passion. It's hard work, but we absolutely love what we do. There's no room for a half-hearted approach to healthcare, it requires dedication, and that's what everyone here has. A Healthshare employee is enthusiastic, with a verve and panache that inspires others around them.
Benefits:
- 25 days annual leave (plus Bank Holidays)
- Private Healthcare (Employer paid)
- Company Pension Scheme
- Life Assurance
- Blue Light Card
- Refer a Friend Scheme
Job description
Job responsibilities
Job Purpose:
- Support in the growth and expansion of both clinical & diagnostic services in the Referral Management Centre in Hull.
- Supervisor and line management responsibility for Patient Care Advisors within the RMC, leading on training, performance monitoring and allocation of tasks.
- To provide an efficient and effective bookings administrative service working within business targets, established policies and processes.
- To ensure an exemplary level of customer service is upheld to patients, referrers and clinical team.
- The post holder must be able to show initiative and have the ability to multitask in order to carry out a wide range of specialist duties.
- There maybe travel required as part of this role which will be fully supported by Healthshare.
Key Working Relationships:
- RMC Managers
- Senior RMC Operations Manager
- Patients, relatives/carers
- RMC staff including other staffing centres
- Operational Managers
- Clinical Staff
- GPs and surgery staff
- Informatics, Finance, HR & Services Development Managers
Principal Duties and Responsibilities:
- To work collaboratively and provide support with key stakeholders such as Patients, relatives/carers, Operational Managers and Company Directors, Clinical staff, GPs, surgery staff Informatics, Finance, HR, and Service Development.
- Supervisor responsibilities across the RMC, supporting other modalities during periods of absence.
- Line Management responsibility for staff within a designated modality.
- To be first point of contact for complaints.
- To provide an efficient and effective bookings service for public and independent health care services, prioritising workload in accordance with business needs.
- To ensure all work is undertaken to the highest standard and in accordance with the Key Performance Indicators as specified within the respective underpinning contract. This will include the management of all administration tasks and reports.
- To be fully competent in the use of all patient/clinical/diagnostic systems used thought the Referral Management Centres.
- To support the RMC Management team in co-ordination of the RMC department objectives
- To feedback to the Patient Care Advisors any issues and concerns in an effective and constructive way as directed by the RMC Management team
- To be a key holder and responsible for opening and locking up building and ensure cover when needed
- To ensure clinic utilisation is fulfilled daily
- Delegation and overseeing of tasks completed by the Patient Care Advisors
- To demonstrate exemplary levels of customer care and support other team members as required ensuring consistent high quality communications.
Organisation:
- To decide priorities for own modality and the wider service within the RMC, balancing patient related and professional demands, and ensure that these remain in accordance with KPIs and business objectives.
- To create, manage and maintain daily task lists for yourself and Patient Care Advisors within your modality to maintain the high level of service delivery. Read just as priorities change.
- To be aware of Health and Safety aspects of your work area, including your prompt recording and reporting of incidents and investigations, and ensuring equipment use is safe.
- To comply with the Healthshare organisational and departmental policies and to be involved in their reviewing and updating as appropriate.
- To undertake any other duties that might be considered appropriate by the team.
Confidentiality and Data Protection
All information concerning patients/clients and staff must be treated as strictly confidential at all times. We expect patients to be treated with high standards of dignity and empathy. All team members will be expected to comply with the national and local information governance and security policies. You are required to obtain, process and/or use information held electronically in a fair and lawful way and not to use or disclose data that is incompatible to its use for specific registered purposes only. To disclose data only to authorised persons or organisations as instructed.
Equal Opportunities
The post holder must at all times carry out his/her responsibilities with regard to Healthshare Equal Opportunities Policy.
Health and Safety
Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees. The post holder will be required to participate in Healthshare annual Mandatory Training components.
Quality Assurance
As a representative of Healthshare Limited you are a member of an organisation that endeavours to provide the highest quality of service to our patients. You are an ambassador of the organisation and, as such, are required to ensure that high standards are maintained at all times. We operate under certification and compliance with ISO9001 Quality Management Systems.
Risk Management
You are responsible for the identification of all risks, which have potential adverse effect on Healthshares ability to maintain quality of care and the
Terms and Conditions of Employment
This post is exempt from the Rehabilitation of Offenders Act 1974; this means that any criminal conviction must be made known at the time of application. The post will be subject to Disclosure and Barring Service clearance.
This job description indicated the main responsibilities and duties of the post and is not an exhaustive list of duties. The job role maybe reviewed in light of the experience and development within the service. Any review will be undertaken in conjunction with the post holder.
Job description
Job responsibilities
Job Purpose:
- Support in the growth and expansion of both clinical & diagnostic services in the Referral Management Centre in Hull.
- Supervisor and line management responsibility for Patient Care Advisors within the RMC, leading on training, performance monitoring and allocation of tasks.
- To provide an efficient and effective bookings administrative service working within business targets, established policies and processes.
- To ensure an exemplary level of customer service is upheld to patients, referrers and clinical team.
- The post holder must be able to show initiative and have the ability to multitask in order to carry out a wide range of specialist duties.
- There maybe travel required as part of this role which will be fully supported by Healthshare.
Key Working Relationships:
- RMC Managers
- Senior RMC Operations Manager
- Patients, relatives/carers
- RMC staff including other staffing centres
- Operational Managers
- Clinical Staff
- GPs and surgery staff
- Informatics, Finance, HR & Services Development Managers
Principal Duties and Responsibilities:
- To work collaboratively and provide support with key stakeholders such as Patients, relatives/carers, Operational Managers and Company Directors, Clinical staff, GPs, surgery staff Informatics, Finance, HR, and Service Development.
- Supervisor responsibilities across the RMC, supporting other modalities during periods of absence.
- Line Management responsibility for staff within a designated modality.
- To be first point of contact for complaints.
- To provide an efficient and effective bookings service for public and independent health care services, prioritising workload in accordance with business needs.
- To ensure all work is undertaken to the highest standard and in accordance with the Key Performance Indicators as specified within the respective underpinning contract. This will include the management of all administration tasks and reports.
- To be fully competent in the use of all patient/clinical/diagnostic systems used thought the Referral Management Centres.
- To support the RMC Management team in co-ordination of the RMC department objectives
- To feedback to the Patient Care Advisors any issues and concerns in an effective and constructive way as directed by the RMC Management team
- To be a key holder and responsible for opening and locking up building and ensure cover when needed
- To ensure clinic utilisation is fulfilled daily
- Delegation and overseeing of tasks completed by the Patient Care Advisors
- To demonstrate exemplary levels of customer care and support other team members as required ensuring consistent high quality communications.
Organisation:
- To decide priorities for own modality and the wider service within the RMC, balancing patient related and professional demands, and ensure that these remain in accordance with KPIs and business objectives.
- To create, manage and maintain daily task lists for yourself and Patient Care Advisors within your modality to maintain the high level of service delivery. Read just as priorities change.
- To be aware of Health and Safety aspects of your work area, including your prompt recording and reporting of incidents and investigations, and ensuring equipment use is safe.
- To comply with the Healthshare organisational and departmental policies and to be involved in their reviewing and updating as appropriate.
- To undertake any other duties that might be considered appropriate by the team.
Confidentiality and Data Protection
All information concerning patients/clients and staff must be treated as strictly confidential at all times. We expect patients to be treated with high standards of dignity and empathy. All team members will be expected to comply with the national and local information governance and security policies. You are required to obtain, process and/or use information held electronically in a fair and lawful way and not to use or disclose data that is incompatible to its use for specific registered purposes only. To disclose data only to authorised persons or organisations as instructed.
Equal Opportunities
The post holder must at all times carry out his/her responsibilities with regard to Healthshare Equal Opportunities Policy.
Health and Safety
Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees. The post holder will be required to participate in Healthshare annual Mandatory Training components.
Quality Assurance
As a representative of Healthshare Limited you are a member of an organisation that endeavours to provide the highest quality of service to our patients. You are an ambassador of the organisation and, as such, are required to ensure that high standards are maintained at all times. We operate under certification and compliance with ISO9001 Quality Management Systems.
Risk Management
You are responsible for the identification of all risks, which have potential adverse effect on Healthshares ability to maintain quality of care and the
Terms and Conditions of Employment
This post is exempt from the Rehabilitation of Offenders Act 1974; this means that any criminal conviction must be made known at the time of application. The post will be subject to Disclosure and Barring Service clearance.
This job description indicated the main responsibilities and duties of the post and is not an exhaustive list of duties. The job role maybe reviewed in light of the experience and development within the service. Any review will be undertaken in conjunction with the post holder.
Person Specification
Knowledge and Experience
Essential
- Previous knowledge and experience of working in a busy office / customer care
- Knowledge of administration / office procedures
- Understanding of the importance of confidentiality
Desirable
- Previous experience in a health care environment
- Awareness of Health and Safety in the workplace
- Experience of using NHS IT systems, including Systm1, Soliton, ERS
- Staff supervision / line management responsibilities
- Previous experience in a health care environment
- Awareness of Health and Safety in the workplace
- Experience of using NHS IT systems, including Systm1, Soliton, ERS
- Staff supervision / line management responsibilities
Qualifications
Essential
- Good general standard of education to GCSE level or equivalent
- NVQ Level 2 or equivalent
Desirable
- European Computer Driving Licence
Aptitude and Abilities
Essential
- Good communication skills both verbal and written
- Good organisational skills
- Ability to prioritise workload
- Attention to detail
- Ability to multi-task
- Ability to work on own initiative
- Ability to work independently and as part of a team
- Good working knowledge of Microsoft Office including Word, Outlook and Excel
- Accurate data entry skills
- Demonstrates ability to be tactful and diplomatic
- Ability to concentrate when being frequently interrupted
Desirable
- Basic understanding of anxiety and fears of patients about to undergo procedures.
Aptitude and Abilities
Essential
- Good communication skills both verbal and written
- Good organisational skills
- Ability to prioritise workload
- Attention to detail
- Ability to multi-task
- Ability to work on own initiative
- Ability to work independently and as part of a team
- Good working knowledge of Microsoft Office including Word, Outlook and Excel
- Accurate data entry skills
- Demonstrates ability to be tactful and diplomatic
- Ability to concentrate when being frequently interrupted
Desirable
- Basic understanding of anxiety and fears of patients about to undergo procedures.
Circumstances
Essential
- Flexible in approach to work and availability to work
Person Specification
Knowledge and Experience
Essential
- Previous knowledge and experience of working in a busy office / customer care
- Knowledge of administration / office procedures
- Understanding of the importance of confidentiality
Desirable
- Previous experience in a health care environment
- Awareness of Health and Safety in the workplace
- Experience of using NHS IT systems, including Systm1, Soliton, ERS
- Staff supervision / line management responsibilities
- Previous experience in a health care environment
- Awareness of Health and Safety in the workplace
- Experience of using NHS IT systems, including Systm1, Soliton, ERS
- Staff supervision / line management responsibilities
Qualifications
Essential
- Good general standard of education to GCSE level or equivalent
- NVQ Level 2 or equivalent
Desirable
- European Computer Driving Licence
Aptitude and Abilities
Essential
- Good communication skills both verbal and written
- Good organisational skills
- Ability to prioritise workload
- Attention to detail
- Ability to multi-task
- Ability to work on own initiative
- Ability to work independently and as part of a team
- Good working knowledge of Microsoft Office including Word, Outlook and Excel
- Accurate data entry skills
- Demonstrates ability to be tactful and diplomatic
- Ability to concentrate when being frequently interrupted
Desirable
- Basic understanding of anxiety and fears of patients about to undergo procedures.
Aptitude and Abilities
Essential
- Good communication skills both verbal and written
- Good organisational skills
- Ability to prioritise workload
- Attention to detail
- Ability to multi-task
- Ability to work on own initiative
- Ability to work independently and as part of a team
- Good working knowledge of Microsoft Office including Word, Outlook and Excel
- Accurate data entry skills
- Demonstrates ability to be tactful and diplomatic
- Ability to concentrate when being frequently interrupted
Desirable
- Basic understanding of anxiety and fears of patients about to undergo procedures.
Circumstances
Essential
- Flexible in approach to work and availability to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
