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GP Practice in Wales

Receptionist - Dee Valley Medical Practice

The closing date is 17 April 2026

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Job summary

Salary Available Upon Request

22 hours a week

We are a dynamic training practice that values teamwork supporting approximately 7000 patients from two sites; the charming villages of Overton and Bangor-on-Dee (Dispensary).

Dee Valley Medical Practice is seeking to appoint a Temporary Part-Time Receptionist for maternity cover to join our existing team for up to 22 hours per week for one year, although opportunity to become permanent may be available towards end of the term. The role includes staffing our front desk and extensive use of telephone where the successful candidate will act as initial contact for patients managing requests, care of Dr-patient administration including appointments, processing prescriptions, arranging home visits etc... The successful candidate will be able to demonstrate strong customer service skills gained from a busy, demanding environment.

We will be pleased to accept applications from both experienced receptionists and also from trainees who can demonstrate previous experience working in a high tempo environment requiring accuracy and diligence.

Membership of the NHS Pension scheme.

Main duties of the job

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team.

About us

Our main surgery is in the village of Overton on Dee, 7 miles outside Wrexham, near the North Shropshire border. We moved into new premises on this site in January 2006 and share the site with Rowlands Pharmacy and some of the Community Nursing team. We have 7000 patients on our list covering a large geographical area including into North Shropshire. We have a branch Surgery/Dispensary in Bangor on Dee, a couple of miles from Overton. There are two Partner GPs and as a training practice we usually have two GPST complimenting our team. We have a strong nursing team led by a very experienced ANP supported by a nurse practitioner, 3 nurses and 2 HCA.

Details

Date posted

02 April 2026

Pay scheme

Other

Salary

Depending on experience Salary Available Upon Request

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

M0044-26-0106

Job locations

Dee Valley Medical Practice

15 High Street

Overton

Wrexham

Clwyd

LL13 0ED


Job description

Job responsibilities

Reception Counter Duties

1.

Providing customer service for patients and visitors at Reception Front Desk.

2.

Making appointments

3.

Taking requests for prescriptions

4.

Giving out results

5.

Ambulance transport bookings

6.

Home visit requests

7.

Deal with general enquiries and complaints

8.

Contacting other providers

Telephone Duties

9.

Register new patients and temporary residents

10.

Greet and direct patients and visitors

11.

Making appointments

12.

Handing out prescriptions

13.

Ensure outstanding queries are explained and handed over to next shift, as necessary

14.

Respond to needs of doctors and nurses during surgery

15.

Collect payments from patients for non-NHS services

16.

Deal with general enquiries and complaints

Prescriptions

17.

Dealing with requests for repeat prescriptions

18.

Raising prescriptions as per Practice protocols

19.

Dealing with queries relating to repeat prescriptions

General

20.

Input and extract information from Practice computer system

21.

Observe health and safety guidelines at all times

22.

General housekeeping (e.g. keeping reception and waiting areas tidy)

23.

Make refreshments for doctors and other team members, participate in washing up

24.

Any other reasonable duties as necessary

Job description

Job responsibilities

Reception Counter Duties

1.

Providing customer service for patients and visitors at Reception Front Desk.

2.

Making appointments

3.

Taking requests for prescriptions

4.

Giving out results

5.

Ambulance transport bookings

6.

Home visit requests

7.

Deal with general enquiries and complaints

8.

Contacting other providers

Telephone Duties

9.

Register new patients and temporary residents

10.

Greet and direct patients and visitors

11.

Making appointments

12.

Handing out prescriptions

13.

Ensure outstanding queries are explained and handed over to next shift, as necessary

14.

Respond to needs of doctors and nurses during surgery

15.

Collect payments from patients for non-NHS services

16.

Deal with general enquiries and complaints

Prescriptions

17.

Dealing with requests for repeat prescriptions

18.

Raising prescriptions as per Practice protocols

19.

Dealing with queries relating to repeat prescriptions

General

20.

Input and extract information from Practice computer system

21.

Observe health and safety guidelines at all times

22.

General housekeeping (e.g. keeping reception and waiting areas tidy)

23.

Make refreshments for doctors and other team members, participate in washing up

24.

Any other reasonable duties as necessary

Person Specification

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of reception work
  • Experience of working within General Practice

Knowledge and Skills

Essential

  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills

Qualifications

Essential

  • GCSE Mathematics C or above
  • GCSE English C or above

Desirable

  • AMSPAR Receptionist certificate
  • NVQII in Customer Care
  • CLAIT Qualification
Person Specification

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of reception work
  • Experience of working within General Practice

Knowledge and Skills

Essential

  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills

Qualifications

Essential

  • GCSE Mathematics C or above
  • GCSE English C or above

Desirable

  • AMSPAR Receptionist certificate
  • NVQII in Customer Care
  • CLAIT Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

GP Practice in Wales

Address

Dee Valley Medical Practice

15 High Street

Overton

Wrexham

Clwyd

LL13 0ED


Employer's website

https://gpwales.co.uk (Opens in a new tab)

Employer details

Employer name

GP Practice in Wales

Address

Dee Valley Medical Practice

15 High Street

Overton

Wrexham

Clwyd

LL13 0ED


Employer's website

https://gpwales.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Abigail Ellicott

Abigail.Ellicott@wales.nhs.uk

+441978711009

Details

Date posted

02 April 2026

Pay scheme

Other

Salary

Depending on experience Salary Available Upon Request

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

M0044-26-0106

Job locations

Dee Valley Medical Practice

15 High Street

Overton

Wrexham

Clwyd

LL13 0ED


Supporting documents

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