Workflow Administrator - Morlais Medical Practice

Job description

Job responsibilities

Job Title Workflow Administrator

Responsible to The Partnership

Accountable to Operations Manager / Workflow clinical lead

Job Summary

The practice is a paper-light environment, and the main responsibilities of the post-holder will be to process the incoming patient clinical correspondence both by paper and electronic transfer; working in accordance with the practices protocols.

Job Purpose

As part of the workflow administration team in the practice, your role of workflow administrator will be to process clinical correspondence safely, ensuring that it is accurately coded. You will ensure you pass appropriate issues to GPs and other members of the practice clinical team in line with agreed clinical protocols.

To include:

• Workflow of practice correspondence (both paper and electronic) and attaching to patient records.

• Recording diagnoses, procedures and investigations.

• Identifying urgency and carrying out actions or forwarding to appropriate teams.

• Identifying complex or higher risk areas that require input or knowledge from the clinical team.

• Working to agreed practice protocols.

• Answering queries from other members of staff.

Respond to online access requests and queries

Complete other admin tasks as required

Mandatory Requirements

Good standard of education with at least 5 GCSEs (or equivalent)

Microsoft Office qualification or equivalent experience

Principal Responsibilities

Sorting and date stamping all incoming patient related mail (if required)

Reading and identifying documents that can be:

o Actioned by a workflow administrator following the correspondence management protocol.

o Or workflowed to the appropriate team or clinician.

Coding patient records accurately following practice protocol.

• Ensuring incoming letters are viewable on the patient record within a 48/72 hour timescale.

Adding the documents in accordance with the protocol to the patients notes with the usual clinical attributes and actioning as above.

Responding to online access queries to include setting up accounts, updating access, and troubleshooting on patients behalf

Other Duties and Responsibilities

Take action as requested by other team members and members of staff.

Take action as requested by Workflow Team Leads.

Follow practice protocols to ensure consistent and high quality care is provided to our patients.

Carry out administrative tasks relating to patient records, including filing and document management.

Although this is not a patient-facing role, there will be occasions where the post holder is required to deal with a patient query and speak to them directly.

Person Specification

Experience

Essential

• Microsoft Office qualification or equivalent experience

Desirable

• Experience of working in primary case

Additional Criteria

Desirable

• The post-holder should recognise the importance of effective communication within the team and will strive to:
• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Qualifications

Essential

• GCSE Grade 1 to C in English and Maths

Desirable

• Good standard of education with at least 5 GCSEs (or equivalent)
• Microsoft Office qualification or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

GP Practice in Wales

Address

Morlais Medical Practice

Berry Square

Dowlais

Merthyr Tydfil

Mid Glamorgan

CF48 3AL

Employer's website

https://gpwales.co.uk (Opens in a new tab)