Job summary
North Cardiff Medical Centre is a 7 partner teaching practice with almost 15,000 patients. The Practice team is focused on providing high quality primary care services. www.northcardiffmedicalcentre.co.uk
We are seeking an enthusiastic, highly motivated, flexible and well organised individual to join our administrative team.
The successful candidate will be capable of providing a comprehensive, professional and confidential administrative service to the Practice. The post entails frequent contact with patients and clinicians and attention to detail is key.
Main duties of the job
KEY WORKING RELATIONSHIPS
Admin Team
Deputy Practice Manager/Practice
Manager
Multidisciplinary team
RESPONSIBLE FOR:
The delivery of administrative services to ensure an
effective and professional service to patients and the Practice team.
The role will be varied and will involve carrying out
multiple administrative tasks.
About us
North Cardiff Medical Centre is a progressive, 7 Partner,
training Practice serving a patient list size of 15,500 over two sites. Our
main site is a modern purpose built premises on the outskirts of Cardiff. These
are just some of the advantages of working at North Cardiff Medical Centre. A
medical team of 7 Partners and 4 salaried GPs A comprehensive nursing team
including an Advanced Nurse Practitioner, 2 Senior Practice Nurses, Frailty
Nurse and HCAs Cluster employed Clinical Pharmacist Supportive management,
administration and reception teams Modern purpose built premises with excellent
facilities Smaller branch surgery with in-house pharmacy Full programme of inhouse
education Close links with LMC and Locality GP Cluster Network Active Patient
Participation Group, Winner of the 2015 National PPG Awards
Job description
Job responsibilities
The job content includes operational and administrative support to the Practice. The successful candidate will have a good level of education, be used to dealing with work of a confidential nature, be able to use their own initiative and effectively contribute as part of a team, have excellent communication and organisational skills. Attention to detail is important as the role involves updating medical records and supporting the clinical team i their administrative duties. Previous experience in a primary care administrative position would be a distinct advantage.
Job description
Job responsibilities
The job content includes operational and administrative support to the Practice. The successful candidate will have a good level of education, be used to dealing with work of a confidential nature, be able to use their own initiative and effectively contribute as part of a team, have excellent communication and organisational skills. Attention to detail is important as the role involves updating medical records and supporting the clinical team i their administrative duties. Previous experience in a primary care administrative position would be a distinct advantage.
Person Specification
Qualifications
Essential
- English (GCSE)
- Maths (GCSE)
- IT use of Microsoft packages
- Experience
- Previous administrative experience, including use of Microsoft Office applications.
- Ability to respond flexibly to changing circumstances to ensure team goals are met.
- The ability to work independently and make decisions.
- Customer centric approach
- Skills
- Excellent organisational skills.
- Ability to communicate at all levels (oral and written).
- Evidence of using own initiative in varying circumstances.
- Able to respond to changing pressures and deadlines.
- Special Knowledge
- Working knowledge of medical terminology, excellent telephone manner.
- Personal Attributes
- A team player, motivated, conscientious, enthusiastic and reliable.
- Can manage own time and workload with minimal intervention.
- Able to operate in a changing environment, learn quickly and be flexible, adaptable and versatile.
Desirable
- GCSE level 1 IT qualification or equivalent experience
- Experience
- Customer service experience.
- Working in a healthcare environment
- Use of databases and/or electronic appointment systems
- Clinical Coding and summarising or appropriate training will be given.
- Personal Attributes
- Flexible approach to working hours
- Ability and experience of influencing, negotiating with and persuading others.
Experience
Essential
- Essential
- Experience of working with customers or patients
- Ideally in a Healthcare environment
- Experience of working in Primary care but not essential as full training will be given.
- Experience of working with EMIS clinical system.
Desirable
- Experience of working in a healthcare or customer service environment
Person Specification
Qualifications
Essential
- English (GCSE)
- Maths (GCSE)
- IT use of Microsoft packages
- Experience
- Previous administrative experience, including use of Microsoft Office applications.
- Ability to respond flexibly to changing circumstances to ensure team goals are met.
- The ability to work independently and make decisions.
- Customer centric approach
- Skills
- Excellent organisational skills.
- Ability to communicate at all levels (oral and written).
- Evidence of using own initiative in varying circumstances.
- Able to respond to changing pressures and deadlines.
- Special Knowledge
- Working knowledge of medical terminology, excellent telephone manner.
- Personal Attributes
- A team player, motivated, conscientious, enthusiastic and reliable.
- Can manage own time and workload with minimal intervention.
- Able to operate in a changing environment, learn quickly and be flexible, adaptable and versatile.
Desirable
- GCSE level 1 IT qualification or equivalent experience
- Experience
- Customer service experience.
- Working in a healthcare environment
- Use of databases and/or electronic appointment systems
- Clinical Coding and summarising or appropriate training will be given.
- Personal Attributes
- Flexible approach to working hours
- Ability and experience of influencing, negotiating with and persuading others.
Experience
Essential
- Essential
- Experience of working with customers or patients
- Ideally in a Healthcare environment
- Experience of working in Primary care but not essential as full training will be given.
- Experience of working with EMIS clinical system.
Desirable
- Experience of working in a healthcare or customer service environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).