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GP Practice in Wales

Receptionist - Morlais Medical Practice

The closing date is 03 November 2025

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Job summary

We are looking to recruit an enthusiastic and committed call handler to join our friendly team. We have three part time 30-hour posts Monday-Friday. We are ideally looking for someone with excellent interpersonal skills to deliver high quality services to our patients.

Main duties of the job

Answering incoming calls, transferring calls or dealing with callers requests appropriately.

Signposting patients to the appropriate service or health care professional in a courteous, efficient and effective way.

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

You will be working between the hours of 8am and 6.30pm there may be a need to work at our branch sites.

About us

We are one of the largest GP practices in Wales serving over 25,500 patients across three sites. We have a great team of 7 partners, 10 salaried GPs, 6 nurses, 4 HCAs and a clinical pharmacist. We have first contact physio every day.

Details

Date posted

21 October 2025

Pay scheme

Other

Salary

Depending on experience Salary Available upon request

Contract

Permanent

Working pattern

Part-time

Reference number

M0044-25-0247

Job locations

Morlais Medical Practice

Berry Square

Dowlais

Merthyr Tydfil

Mid Glamorgan

CF48 3AL


Job description

Job responsibilities

Call handling, dealing with the public, experience working in healthcare is not essential.

Excellent communication skills.

Clear, polite telephone manner.

Ability to work as a team member.

Ability to follow policy and procedures.

Polite and confident.

Flexible and co operative.

Sensitive and empathetic in distressing situations.

Ability to work under pressure.

Job description

Job responsibilities

Call handling, dealing with the public, experience working in healthcare is not essential.

Excellent communication skills.

Clear, polite telephone manner.

Ability to work as a team member.

Ability to follow policy and procedures.

Polite and confident.

Flexible and co operative.

Sensitive and empathetic in distressing situations.

Ability to work under pressure.

Person Specification

Qualifications

Essential

  • GCSE Grade A to C English and Maths

Desirable

  • Call Handling Skills

Experience

Essential

  • Ability to work under pressure.

Desirable

  • Excellent communication skills.
Person Specification

Qualifications

Essential

  • GCSE Grade A to C English and Maths

Desirable

  • Call Handling Skills

Experience

Essential

  • Ability to work under pressure.

Desirable

  • Excellent communication skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

GP Practice in Wales

Address

Morlais Medical Practice

Berry Square

Dowlais

Merthyr Tydfil

Mid Glamorgan

CF48 3AL


Employer's website

https://gpwales.co.uk (Opens in a new tab)

Employer details

Employer name

GP Practice in Wales

Address

Morlais Medical Practice

Berry Square

Dowlais

Merthyr Tydfil

Mid Glamorgan

CF48 3AL


Employer's website

https://gpwales.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Practice Manager

Hayley Morgan

Hayley.morgan5@wales.nhs.uk

07908366036

Details

Date posted

21 October 2025

Pay scheme

Other

Salary

Depending on experience Salary Available upon request

Contract

Permanent

Working pattern

Part-time

Reference number

M0044-25-0247

Job locations

Morlais Medical Practice

Berry Square

Dowlais

Merthyr Tydfil

Mid Glamorgan

CF48 3AL


Supporting documents

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