Prescribing Clerk - Furnace House Surgery

Job description

Job responsibilities

Prescribing Clerk/Receptionist

Job Description

Job Title: Prescribing Clerk/Receptionist

Location: Furnace House Surgery

Reports to: Practice Manager/Deputy Practice Manager

Job Purpose:

To provide a dual administrative and clinical support role within the GP practice, acting both as a frontline medical receptionist and as a prescribing clerk. This role ensures patients receive high-quality, timely access to prescriptions and care, while supporting the clinical team in the safe and effective management of medication and appointments.

Key Responsibilities:

1. Prescribing Clerk Duties:

Process repeat and acute prescription requests using clinical systems i.e. EMIS, or other systems used in NHS Wales.

Check requests against patient records, medication reviews, and prescribing guidelines.

Liaise with GPs, pharmacists, and clinical staff to clarify prescription queries or discrepancies.

Maintain accurate records of prescriptions issued and actions taken.

Ensure all prescriptions are handled according to local formulary and All Wales Medicines Strategy Group (AWMSG) guidance.

Assist with prescription audits, medication switches, and cost-effective prescribing initiatives.

Monitor and action clinical system inboxes/workflows related to medication.

Respond professionally to prescription queries from patients, pharmacies, and care homes.2. Medical Receptionist Duties:

Greet patients at the front desk and manage telephone and online appointment requests in a courteous and efficient manner.

Book, cancel, and reschedule appointments in line with practice protocols.

Register new patients and update existing patient records accurately.

Signpost patients to appropriate services i.e. GP, nurse, pharmacist, or external services following training and protocols.

Handle sensitive patient information confidentially in accordance with GDPR and NHS Wales Information Governance policies.

Manage incoming and outgoing correspondence, including e-mails, results, and clinical documents.

Support the clinical team by preparing clinics and ensuring notes, test results, and documents are ready in advance.

General Duties:

Work as part of the wider practice team, supporting colleagues during busy periods or staff absences.

Maintain confidentiality and professionalism at all times.

Adhere to practice policies, procedures, and NHS Wales guidelines.

Undertake training relevant to the role i.e. safeguarding, confidentiality, prescribing systems, customer service.

Contribute to a positive and patient-centred culture within the practice.

Person Specification

Experience

Essential

• Strong IT and admin skills.
• Good written and verbal communication.
• Accuracy and attention to detail
• Able to manage sensitive data confidentially.
• Ability to multitask and remain calm under pressure.

Desirable

• Familiarity with EMIS, or Welsh GP systems.
• Knowledge of All Wales prescribing policies.
• Welsh language skills (spoken and/or written).
• Experience handling prescription queries

Qualifications

Essential

• GCSE Grade 1 to C in English and Maths

Desirable

• Qualified to NVQ level 2 in pharmacy services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

GP Practice in Wales

Address

Furnace House Surgery

St. Andrews Road

Carmarthen

Dyfed

SA31 1EX

Employer's website

https://gpwales.co.uk (Opens in a new tab)