Job summary
Salary Available on Application
30 to 35 hours a week
The Practice Manager will oversee the day to day operations of the surgery, and dispensary, ensuring efficiency and smooth functioning. This includes managing the staff, finances, and regulatory compliance.
Main duties of the job
The Practice Manager will be responsible for the efficient and effective day-to-day management of the practice and dispensary, ensuring the delivery of high-quality patient care and the smooth running of administrative and operational functions.
This role requires strong leadership, organizational, and communication skills, as well as a good understanding of the healthcare landscape.
The team excels at multi-tasking, and the Practice Manager will be expected on occasions to undertake reception duties, and any other duties where support is needed within the practice team.
About us
Meddygfa Star Surgery is a small, friendly, and well-established rural dispensing GP practice, committed and proud of providing high quality, patient focused healthcare to our local community.
Working in a smaller GP practice offers the advantage of forging stronger patient relationships and a more intimate work environment.
A smaller practice fosters a stronger sense of teamwork and camaraderie among colleagues
Job description
Job responsibilities
Manage all aspects of practice management, encompassing financial administration, human resources, and IT systems.
Recruit, train, and supervise all non-clinical staff
Manage the overall smooth and efficient operation of the dispensary, including staff management, and ensuring compliance with relevant regulations and procedures, whilst maintaining quality standards and patient satisfaction.
Manage the dispensary's finances and contribute to cost efficiency.
Implement and maintain effective, up-to-date policies and procedures related to dispensing practices, health and safety, data protection (GDPR), and regulatory requirements
Ensure staff competency and adherence to standard operating procedures.
Ensure compliance with relevant legislation, regulations, and quality standards (e.g., GDPR).
Manage and develop the practice team, fostering a positive and collaborative working environment.
Interact with patients and address any concerns or complaints.
Manage significant events
Conduct regular staff meetings and performance reviews
Develop and manage the practice budget.
Support the G.P. partners in contractually meeting clinical targets from NHSWales
Monitor and report on practice performance, identifying areas for improvement.
Liaise with external agencies, and other healthcare providers.
Ensure the practice maintains a safe and welcoming environment for patients and staff.
Oversee the management of the practice's IT systems and data security
Job description
Job responsibilities
Manage all aspects of practice management, encompassing financial administration, human resources, and IT systems.
Recruit, train, and supervise all non-clinical staff
Manage the overall smooth and efficient operation of the dispensary, including staff management, and ensuring compliance with relevant regulations and procedures, whilst maintaining quality standards and patient satisfaction.
Manage the dispensary's finances and contribute to cost efficiency.
Implement and maintain effective, up-to-date policies and procedures related to dispensing practices, health and safety, data protection (GDPR), and regulatory requirements
Ensure staff competency and adherence to standard operating procedures.
Ensure compliance with relevant legislation, regulations, and quality standards (e.g., GDPR).
Manage and develop the practice team, fostering a positive and collaborative working environment.
Interact with patients and address any concerns or complaints.
Manage significant events
Conduct regular staff meetings and performance reviews
Develop and manage the practice budget.
Support the G.P. partners in contractually meeting clinical targets from NHSWales
Monitor and report on practice performance, identifying areas for improvement.
Liaise with external agencies, and other healthcare providers.
Ensure the practice maintains a safe and welcoming environment for patients and staff.
Oversee the management of the practice's IT systems and data security
Person Specification
Qualifications
Essential
Desirable
- Qualified to NVQ Level 2 in Dispensing Services
Experience
Essential
- Proven experience in a management role, preferably within a healthcare setting.
- Experience of working with the public / patients
- Strong leadership and interpersonal skills.
- Motivated, forward-thinking, adaptable, flexible, and able to work under pressure and prioritize tasks.
- Excellent communication and organizational skills.
- Proficiency in relevant IT systems (e.g., Microsoft Office, and clinical systems such as EMIS Web).
- Ability to work effectively with individuals and teams.
- Empathy and sensitivity in patient interactions.
Desirable
- A good understanding of the NHS, primary care landscape, GMS Contract,
- Enhanced Services and Qif
- Experience of working within a dispensary
- Experience of managing a dispensary team
Knowledge and Skills
Desirable
- Welsh speaking desirable
- The ability to travel in a timely manner, as the practice is rural
Person Specification
Qualifications
Essential
Desirable
- Qualified to NVQ Level 2 in Dispensing Services
Experience
Essential
- Proven experience in a management role, preferably within a healthcare setting.
- Experience of working with the public / patients
- Strong leadership and interpersonal skills.
- Motivated, forward-thinking, adaptable, flexible, and able to work under pressure and prioritize tasks.
- Excellent communication and organizational skills.
- Proficiency in relevant IT systems (e.g., Microsoft Office, and clinical systems such as EMIS Web).
- Ability to work effectively with individuals and teams.
- Empathy and sensitivity in patient interactions.
Desirable
- A good understanding of the NHS, primary care landscape, GMS Contract,
- Enhanced Services and Qif
- Experience of working within a dispensary
- Experience of managing a dispensary team
Knowledge and Skills
Desirable
- Welsh speaking desirable
- The ability to travel in a timely manner, as the practice is rural
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).