Job summary
Hourly Rate: £12.21
20 hours a week
We are seeking a compassionate, organised and proactive care navigator to join our friendly and dynamic General Practice Team. As a key member of our frontline team, you'll be the first point of contact for our patients - helping them access the right care, at the right time, with the appropriate professional.
This is more than a receptionist role. You will be trained in care navigation, a vital skill that ensures sage, timely and appropriate care
Main duties of the job
The Care Navigator is the first point of contact for patients, supporting them in accessing the right care, at the right time, in the right place. This non-clinical role combines administrative and signposting responsibilities with a focus on improving patient experience, reducing pressure on clinical staff, and supporting wider care coordination within the practice and across health and social care networks.
About us
Richmond Clinic is a small traditional GP led practice. there are 3 GP Partners, 1 Salaried GP, 2 nurses, 6 care navigators, 2 admin staff, Deputy Practice Manager and Practice Manager. We are situated close to the M4, J25, giving easy access from Cardiff, Bristol and Monmouth.
We are a small close-knit team who enjoy frequent social occasions and have a relaxed working atmosphere
Job description
Job responsibilities
Patient Navigation & Support
Greet patients and handle telephone, online, or in-person enquiries.
Assess patients needs and direct them to the most appropriate team member, service, or external organisation (clinical or non-clinical).
Promote self-care, digital tools (e.g., NHS App), and local wellbeing services.
Handle appointment bookings and cancellations efficiently.
Care Coordination
Support patients with complex needs, including long-term conditions or those at risk of hospital admission, by coordinating care across services.
Liaise with community services, social care, and voluntary sector providers to support holistic care plans.
Assist in tracking follow-ups and ensuring continuity of care.
Administrative Duties
Maintain accurate and timely patient records on clinical systems - EMIS
Process referrals, forms, test results, and other documentation as required.
Manage online consultation platforms (e.g., eConsult, askmyGP).
Team Integration & Service Improvement
Work closely with GPs, nurses, clinical pharmacists, and social prescribing link workers.
Participate in multidisciplinary team meetings.
Support projects to improve patient access and care pathways.
Job description
Job responsibilities
Patient Navigation & Support
Greet patients and handle telephone, online, or in-person enquiries.
Assess patients needs and direct them to the most appropriate team member, service, or external organisation (clinical or non-clinical).
Promote self-care, digital tools (e.g., NHS App), and local wellbeing services.
Handle appointment bookings and cancellations efficiently.
Care Coordination
Support patients with complex needs, including long-term conditions or those at risk of hospital admission, by coordinating care across services.
Liaise with community services, social care, and voluntary sector providers to support holistic care plans.
Assist in tracking follow-ups and ensuring continuity of care.
Administrative Duties
Maintain accurate and timely patient records on clinical systems - EMIS
Process referrals, forms, test results, and other documentation as required.
Manage online consultation platforms (e.g., eConsult, askmyGP).
Team Integration & Service Improvement
Work closely with GPs, nurses, clinical pharmacists, and social prescribing link workers.
Participate in multidisciplinary team meetings.
Support projects to improve patient access and care pathways.
Person Specification
Experience
Essential
- Strong communication and interpersonal skills both written and verbal
- Ability to remain calm under pressure and work in a fast-paced environment
- Competent IT skills, including use of MS Office and patient record systems
- Empathy, discretion, and a patient-focused approach
- Ability to work both independently and as part of a team
Desirable
- Experience working in a healthcare or customer service setting
- Knowledge of local health, care, and voluntary services
- Experience using EMIS
- Understanding of care navigation or signposting frameworks (e.g., Health Education England's competency framework)
Qualifications
Essential
- Good level of English and Maths
Desirable
- Knowledge of health care settings
Person Specification
Experience
Essential
- Strong communication and interpersonal skills both written and verbal
- Ability to remain calm under pressure and work in a fast-paced environment
- Competent IT skills, including use of MS Office and patient record systems
- Empathy, discretion, and a patient-focused approach
- Ability to work both independently and as part of a team
Desirable
- Experience working in a healthcare or customer service setting
- Knowledge of local health, care, and voluntary services
- Experience using EMIS
- Understanding of care navigation or signposting frameworks (e.g., Health Education England's competency framework)
Qualifications
Essential
- Good level of English and Maths
Desirable
- Knowledge of health care settings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).