Job summary
Salary Available on Application
20 hours a week
15 to 20 hours per week - includes 9.5 hours Fridays
We are a dynamic training practice that values teamwork supporting approximately 7000 patients from two sites; the charming villages of Overton and Bangor-on-Dee - includes our Dispensary.
Dee Valley Medical Practice is seeking to appoint a Part-Time Receptionist to join our existing team on a Friday with up to an additional 10.5 hours per week. The role includes staffing our front desk and extensive use of telephone where the successful candidate will act as initial contact for patients managing requests, care of Dr-patient administration including appointments, processing prescriptions, arranging home visits etc... The successful candidate will be able to demonstrate strong customer service skills gained from a busy, demanding environment.
We will be pleased to accept application from both experienced receptionists and also from trainees who can demonstrate previous experience working in a high tempo environment requiring accuracy and diligence.
Membership of the NHS Pension scheme.
Main duties of the job
To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team.
About us
Our main surgery is in the village of Overton on Dee, 7 miles outside Wrexham, near the North Shropshire border. We moved into new premises on this site in January 2006 and share the site with Rowlands Pharmacy and some of the Community Nursing team. We have 7000 patients on our list covering a large geographical area including into North Shropshire. We have a branch Surgery/Dispensary in Bangor on Dee, a couple of miles from Overton. There are two Partner GPs and as a training practice we usually have two GPST complimenting our team. We have a strong nursing team led by a very experienced ANP supported by another ANP, a nurse practitioner, 3 nurses and 2 HCA.
Job description
Job responsibilities
Greet & Direct Patients and Visitors
Providing customer service for patients and visitors at Reception Front Desk.
Making appointments.
Taking requests for prescriptions.
Giving out results.
Ambulance transport bookings.
Home visit requests.
Respond to needs of doctors and nurses during surgery.
Deal with general enquiries and complaints.
Contacting other providers
Job description
Job responsibilities
Greet & Direct Patients and Visitors
Providing customer service for patients and visitors at Reception Front Desk.
Making appointments.
Taking requests for prescriptions.
Giving out results.
Ambulance transport bookings.
Home visit requests.
Respond to needs of doctors and nurses during surgery.
Deal with general enquiries and complaints.
Contacting other providers
Person Specification
Qualifications
Essential
Desirable
- AMSPAR Receptionist certificate NVQII in Customer Care CLAIT Qualification
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of reception work
- Experience of working within General Practice
Person Specification
Qualifications
Essential
Desirable
- AMSPAR Receptionist certificate NVQII in Customer Care CLAIT Qualification
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of reception work
- Experience of working within General Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).