Receptionist - Morlais Medical Practice

GP Practice in Wales

Information:

This job is now closed

Job summary

Hourly Rate: £11.44

30 hours a week

We are looking to recruit an enthusiastic and committed call handler to join our friendly team. We have three posts Monday-Friday. We are ideally looking for someone with excellent interpersonal skills to deliver high quality services to our patients.

Main duties of the job

Duties will include general assistance to the practice team, answering the telephone, care navigation, sign posting patients to the most appropriate service or healthcare professional in a courteous, efficient and effect way.

About us

Hello! We are one of the largest GP practices in Wales serving over 25,000 patients across three sites. We have a great team of 7 partners, 8 salaried GPs, 5 nurses, 4 HCAs and a clinical pharmacist. We have first contact physio every day and GP Support officers who deal with housing, benefits, social services queries, social prescribing etc.

Date posted

17 June 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

M0044-24-0179

Job locations

Morlais Medical Practice

Berry Square

Dowlais

Merthyr Tydfil

Mid Glamorgan

CF48 3AL


Job description

Job responsibilities

Answering incoming calls, transferring calls or dealing with callers requests appropriately.

Signposting patients to the appropriate service or health care professional in a courteous, efficient and effective way.

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

You will be working between the hours of 8am and 6.30pm there may be a need to work at our branch sites.

Job description

Job responsibilities

Answering incoming calls, transferring calls or dealing with callers requests appropriately.

Signposting patients to the appropriate service or health care professional in a courteous, efficient and effective way.

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

You will be working between the hours of 8am and 6.30pm there may be a need to work at our branch sites.

Person Specification

Qualifications

Essential

  • GCSE Grade 1 to C in English and Maths

Desirable

  • Call handling skills

Experience

Essential

  • Call handling experience

Desirable

  • Interpersonal skills
Person Specification

Qualifications

Essential

  • GCSE Grade 1 to C in English and Maths

Desirable

  • Call handling skills

Experience

Essential

  • Call handling experience

Desirable

  • Interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

GP Practice in Wales

Address

Morlais Medical Practice

Berry Square

Dowlais

Merthyr Tydfil

Mid Glamorgan

CF48 3AL


Employer's website

https://gpwales.co.uk (Opens in a new tab)

Employer details

Employer name

GP Practice in Wales

Address

Morlais Medical Practice

Berry Square

Dowlais

Merthyr Tydfil

Mid Glamorgan

CF48 3AL


Employer's website

https://gpwales.co.uk (Opens in a new tab)

For questions about the job, contact:

Hayley Morgan

hayley.morgan5@wales.nhs.uk

+447791832158

Date posted

17 June 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

M0044-24-0179

Job locations

Morlais Medical Practice

Berry Square

Dowlais

Merthyr Tydfil

Mid Glamorgan

CF48 3AL


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