Job summary
Mountain View Health Centre is a Surgery providing care for patients living in and around the Mayhill area of Swansea.
We are looking to recruit an enthusiastic committed medical receptionist to our friendly hard working team.
Although the core hours are Tuesday 7.45 am to 1.00 pm and Wednesday 10.30 am to 4.00 pm you will be required to work additional hours weekly to cover staff holidays and sickness.
Our aim at the practice is to provide a high standard of care to our patients.
If you have any further questions or wish to arrange an informal discussion regarding this role, please don't hesitate to get in touch.
Main duties of the job
To provide general assistance and support to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive and assist and direct patients in accessing the appropriate service or healthcare clinician at the practice in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary care health team, secondary care and other associated healthcare agencies
About us
We are a busy but friendly well organised GP surgery located in the Mayhill area of Swansea.
Our practice team consists of four GPs, one nurse practitioner, two practice nurses and nine administrators. We have outside staff attached to the practice which consists of a midwife, mental health nurse, district nurses and health visitors.
Job description
Job responsibilities
Opening and locking up of practice premises and maintaining security in accordance with practice protocols
Processing and distributing incoming and outgoing mail
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry processing and recording information in accordance with practice procedures
Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
Care Navigation of patient enquiries to the appropriate clinician/organisation.
Making appointments by telephone, handling requests for home visits and taking messages.
Dealing with requests for test results; being aware of the rules of confidentiality.
Receive and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Undertake any other additional duties appropriate to the post as requested by the Supervisor, Senior Management Team or Partners.
Manage call demand alongside actioning patients tasks, online consultations, and answering reception e-mails.
Ability to identify which patients need a GP appointment, nurse appointment, nurse practitioner etc. and which can be dealt with administratively, following a clear documented protocol. E.g. patients needing a sick note
Provision of refreshments (tea/coffee) for staff and visitors as required and keeping the kitchen area clean and tidy
Attend mandatory training required to fulfil role as a medical receptionist
Job description
Job responsibilities
Opening and locking up of practice premises and maintaining security in accordance with practice protocols
Processing and distributing incoming and outgoing mail
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry processing and recording information in accordance with practice procedures
Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
Care Navigation of patient enquiries to the appropriate clinician/organisation.
Making appointments by telephone, handling requests for home visits and taking messages.
Dealing with requests for test results; being aware of the rules of confidentiality.
Receive and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Undertake any other additional duties appropriate to the post as requested by the Supervisor, Senior Management Team or Partners.
Manage call demand alongside actioning patients tasks, online consultations, and answering reception e-mails.
Ability to identify which patients need a GP appointment, nurse appointment, nurse practitioner etc. and which can be dealt with administratively, following a clear documented protocol. E.g. patients needing a sick note
Provision of refreshments (tea/coffee) for staff and visitors as required and keeping the kitchen area clean and tidy
Attend mandatory training required to fulfil role as a medical receptionist
Person Specification
Qualifications
Essential
- A good standard of general education.
Desirable
- English and Maths at GCSE level or equivalent.
Other
Essential
- Flexibility of working hours/ able to work at the desired times
Experience
Essential
- Experience of dealing with the public/patients
- Experience of working with computer packages
- Experience of telephone operation
- Excellent communication skills
- Ability to work without direct supervision and determine own workload priorities
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work as part of an integrated multi-skilled team
- Pleasant and articulate
- Able to work under pressure
- Able to work in a changing environment
Desirable
- Experience of working in a GP practice or other primary care environment.
- Experience of working in a public reception environment
Person Specification
Qualifications
Essential
- A good standard of general education.
Desirable
- English and Maths at GCSE level or equivalent.
Other
Essential
- Flexibility of working hours/ able to work at the desired times
Experience
Essential
- Experience of dealing with the public/patients
- Experience of working with computer packages
- Experience of telephone operation
- Excellent communication skills
- Ability to work without direct supervision and determine own workload priorities
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work as part of an integrated multi-skilled team
- Pleasant and articulate
- Able to work under pressure
- Able to work in a changing environment
Desirable
- Experience of working in a GP practice or other primary care environment.
- Experience of working in a public reception environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).