Receptionist - Pont Newydd Medical Centre

Job summary

We are looking for a person to join our existing administrative team.

Applicants should consider themselves capable of:

• Ensuring that enquiries from patients and members of the practice team are efficiently and courteously handled

• Working as part of a team.

• Conducting themselves in a professional manner at all times

• Adhering to confidentiality at all times

• Managing and prioritising a multitude of different requests often under pressure

• Being flexible and to be able to provide cover for the duties of other team members during periods of staff absence (holiday and sickness cover essential)

• Good IT ability and knowledge of Microsoft Office / Teams / Email

Working hours are as follows - 26.5 hours

Monday - 12:30pm - 6pm

Tuesday - 1pm - 6:30pm

Wednesday - Day Off

Thursday - 8am until 1:30pm

Friday 8am until 6:30pm (30 min lunch break)

We welcome informal enquiries and visits

Main duties of the job

Main Duties of the Role

Specifically, a receptionist will be expected to be involved in:-

• Service of patients enquiries face to face and on the telephone

• Booking appointments appropriately following protocols

• Using practice IT systems

• Handling of prescriptions

• Receipt and sorting of practice mail

• Dealing with patient registrations

• Cash handling / taking card payments for private services

• Handling of all forms used within the practice

• Working with the reception team to ensure continuity of service

• Message handling

• Maintaining both the manual and computer record system

• The chaperoning of patients at clinicians request

• Receipt of samples from patients and dealing with them appropriately

• Clinic administration including photocopying/emailing

• Destruction of confidential information

• Supervision of waiting rooms

• Preparation of consulting rooms for use

• Any other duty relevant to the position

About us

About Pont Newydd Medical Centre

Established friendly 5 Partner training practice (registrars and medical students) with a growing list size (currently 14,100 patients) Forward thinking partners, determined to maintain a healthy working environment despite increasing pressures High quality primary care services in a modern purpose built health centre Full complement of highly skilled staff Pharmacy team who manages repeat scripts, medication queries and medication reviews. Reduced Admin admin team to read action and code letters Supportive team with weekly clinical meetings and quarterly whole team meetings Close working relationships with multi disciplinary teams Well organised IT efficient practice using Vision Clinical system Located 25 minutes from Cardiff with good transportation links